[Resolved]  Mahindra Holidays And Resorts India Ltd — Delay in refund after cancellation of membership fee and improper response

I took membership of Club Mahindra Holidays on 22nd March'09 at a promotional event organised at Galleria Mall- Vashi centre. I was pressed upon to take this membership as I was told that this is a one day offer and I will have the option of cancelling it in a weeks time if I am not fully satisfied.

As I was not satisfied I applied for cancellation after 3 days on 26 March'09. I was told that I will receive the refund cheque of Rs 15, 564/- in the first week on April.

I have not received the any cheque so far. I visited the Vashi Center located at Galleria Mall and BSEL Building atleast 5 times to get the status. At the end I got a letter from Purva Kulkarni- Member Relations, Vashi on 14 May'09 stating that the refund cheque will be released by 25 May'09. I am again trying to reach the center but the concerned person is not coming on the phone and I am told that he/she is busy at the moment as usual.

I also raised a complaint at Chennai office on 14 May'09. The complaint no is 1347437.

Not I got another response after I raised the issue with following heads saying it will processed in June.
girish.[protected]@clubmahindra.com
rajeev.[protected]@clubmahindra.com
praveen.[protected]@clubmahindra.com
manish.[protected]@clubmahindra.com

I don't see any process past 2 months.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Ditto story ... I've sent them at least 10 reminders but no response.
These people are bunch of LIARS. They are a fraud company.
Please stay away from them.
I completely agree with you as i am currently facing the same problem.I have been promised a refund by end of this month which i am sure will never happen.It is truly a fraud company!But we need to find a solution...
Dear Umesh,

Thank you for voicing out your concerns through this forum.

In continuation to your interactions with us, we understand that your concerns were addressed to your satisfaction and the refund cheque has also been received by you.

May I request you to kindly acknowledge the same.

For any further queries please write to my email - indu.[protected]@mahindraholidays.com.

Thank you for giving us an opportunity to be of service to you.

Regards
Indira
Member Relations
Club Mahindra
i aiso having problem with your atria mall mumbai staff(mr.lalit & mrs sushma)

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