[Resolved]  Mahindra Logan — POOR SERVICE

Hi,

I purchased a brand new Mahindra Logan in September 2007 thru MPL motors, Chennai.

Right from then i have been having issues with service however have been manageable so far but now it has reached a limit which needs some escalation hence writing here.

The company has offered extended warranty at extra cost for my car (extended for 3rd and 4th year or upto 1 Lakh Kilometers).

Now it is 2 + years and my car has gone around 90000 kms so far - recently the car had a break down and hence we asked for the service pick up facility ( the company agent came and picked up the vehicle).

They now claim that they cannot extend extended warranty since the car has not got serviced at the stipulated intervals (however the service was done somewhere around the time of the stipulated interval).

I would like to raise the issue that no where till last week the company disclosed that the extended warranty will not be honoured even though we have been going to the service station even for smallest issues like replacing the coolants.

Please consider this issue very serious since most of the customers go thru extended warranty for the various benefits it offers and finally if the service stations do not entertain these warraties it looks like one of the sales techniques which do not get honoured.

Thanks
Mahesh
Car No: TN05W4008

Sir,
I bought a Mahindra Logon Car from Velacherry, Chennai, India Branch. My Car No is TN21 AS 4108. Due to the Electrical & Mechanical Problem I complaint to India Carriage, Velacherry, Chennai and based on the advice of the concern I produce my Car at India Carriage, Velacherry, Chennai, Tamil Nadu on[protected] to correct the problem. But till date the India Carriage not correct my car problem. So I use the Hiring car from[protected] to[protected] at the cost of Rs.1300/- per day. So totally of Rs.1300 x 12 days = Rs.15, 600/- is loss for me and I have lot of mental torture about that.
So immediately take action correct my car problem and bring the loss amount of Rs.25, 600/- (Rs.15, 600/-(for hiring charges) and Rs.10, 000/- (for mental torture)). Otherwise I will go to take legal action about that.
Thanking You,

Yours faithfully

N.Jayakumar

Dear Customer,
We apologize for any inconvenience caused. Kindly send us your contact details on [protected]@gmail.com Our team will contact you at the earliest and provide you an effective resolution.

We appreciate your patience and understanding.
Team Mahindra.

Dear sir/madam,
i was given 15day prior appointment of sahyadri motor, 7loves chowk, swarget.PUNE, i have dorpped my car for two days in this work shop my car no: TN 21 AW 1062.(PUNE) mention job card has near about 8 problems 1.eng ole change. 2.breake pad & liner creak 3.a/c gas filling 4.door setting 5.fr & rear bumper setting, 6. rh mirror replace 7. vacuuming & washing, 8.wheel aghimaint, but they have changed only Oil & not solved any of the problem mentioned in Job card I have spoken with the GM, MANEGER, SR.ADVISER of the workshop but no body has responded to me & not tried to solve the problems.
I hope you understand my problems & do the needful.

Waiting for your positive & immediate response.

Thanks & Regards,

Irfan Shaikh ([protected])