My Name is Sreekumar Kurup, employed in Dubai for an international
Media Network. Recently I bought a Xylo E8, from TVS Showroom
Alappuzha(Kerala) on 23rd May.
It was a very unforgetable experiance from the Alleppy showroom when I
went with my family to take delivery of the car, may be I am little
greedy in geting a complementary approach from your staff there,
instead of that I was forced to take the car with out even a tissue
box for my pleasure, I dont dig more "even after 15 days and 2000 km
of my ownership nobody called me from the dealer to check the status
of my car such calls usually boosts out confidence of customer care, I
enjoyed this care before when I owned more than 4 cars.(not Mahindra).
While having this wound in mind, I never talked to anyone fom the
Alappuzha Showroom, recently the monsoon has started in Kerala, and I
found water leaking through the dash bord and falling on my feet also
on the co drivers front place. I called to service and informed ths,
they told me its from the airconditioner, later i had the same problem
while the ac was off, the same time the symbol"check engine" appeared
glowing in the panel, I got a technician came to my house and serviced
the system through a laptop and felt OK, again at night I had the same
warning, it was Saturday so I have planned to send it to service on
monday, thats today I want to drive to TVS, but on the way car got sut
down in the middle of the road, again a service person came and did
the soft reset, , again the car start to function, after few km to
service centre, in the middle of a narrow bridge, the same problem
happend, made a severe traffic block, later people helped me to push
the car to road side and then took the car to service centre. Now I
heard the car have leak on the front sheild which is purely a
manufactoring error and a failure of the PDI, .
Let me have my humble doubts on my past experiance
1. Do I have to pay the listed price to buy a diffective car
2. How far the quality control of Mahindra and Mahindra can be reliable,
3. Why the PDI did not find out this error
4. Since I am dipressed from the show room people first and the
vehicle make me desperate later, what is the meaning of customer
5. How can I be confident on a new product on road from Maihndra.
6. Being the first xylo buyer from Alleppey showroom, is this normal
kind of customer relation which I received.
7. Being a consumer, It is my right to protect my interests even if I
have to use the help from authorities, at this early stage of Xylo,
dont you think it will affect the sales.
Being a buyer of Xylo E8 from Mahindra & Mahindra through TVS SONS, I belive
I have my rights to make sure that the quality of the product wich I
purchased is the best to its value. So please advice & guide me to conclude the matter in a very amicabily.