[Resolved]  Mahindra Renault Logan — Bad experience with Logan Dealers

Logan lacks sufficient service centers. The Quality of showrooms/service centers and the services rendered are not so good .Imagine no Ac in their Service center and showroom at G3 motors Malad and the service centre office is in a basement. They even refused to me show their workshop. Can you imagine that the Dealer(Sahil Motors-Andheri West -also known as GMS) from whom I bought my Car in MUmbai closed own in 6 months time without any info. and closed all its contact means. They carried out a shoddy job of anti rust treatment and after their closure Mahindra and other dealers expressed their helplessness in the matter. can you imagine that this dealer took the Cheque for the extended warranty and never remitted the amount to Mahindra and no certificate for the same was issued to me for months and I had to literally take up the matter vigorously with Mahindra after I realised that i have been cheated. Just to let you know that G3 Motors replaced my Spark Plugs after 10000kms in 1 year where as the Service Book says that they should be replaced after 20000 kms and the Board displayed in G3 motors says that it should be done after 40000 kms. They never gave me my old spark plugs. It just means that the Spark plugs were never replaced but I was merely billed for them by G3, Malad east, Mumbai. No Proper Bill was issued for the repairs work carried out by them. Every time in free service also they charge 100/- to 200/- towards consumables which in my opinion is not correct.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Shashikant Kedia,

We are very sorry to hear about your experience. We assure you that we’ll look into the matter and forward your response to our customer care department. Note that for any queries or feedback in the future you can always email us at [protected]@mahindra.com or call us at the Helpline –[protected]. WITH YOU HAMESHA Toll Free Number:[protected]*

Mailing address: Mahindra Renault, Ashok Nagar, Chakravarti Ashok Road, Kandivali (E), Mumbai - 400 101, India.

Regards,
Mahindra Team

*Toll Free number is accessible from MTNL, Garuda and BSNL phone.
to customer care incharge of mahindra logan,
i am very much disappointed with jitendra motors..
i had given my car for ac complaint to the dealer, they told me that i have to keep my car there since the dash board has to be opened up to look for the fault, i kept my logan and i had to travel 200kms to my place, next day i get a call that the problem is in some pipe and have to be changed, the pipe as usual was not available, will come in 8 days, i get my car back, after 8 days i went again to change the pipe, now today this people started opening the dash board and says the coil is not in good condition and has to be changed, so what they did last time, 1]if the can give me my car in one day now why didn't they did it last time.2]quality of the part is so poor that my car ac has a major problem in just after 2 year o[censored]se3]rattlinng noises are still persistant even after so many complaints, window noises are the same
hope you look in to this ..

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