[Resolved]  Mahindra Scorpio — delay in service after accident claim

Address:

South Delhi, Delhi

To,
The Hon`ble Judge,
Consumer court.
(Sub-Delay in the repairing service of my car)
Respected Sir,
I have a black scorpio having chasis no- MA1TB2BSL82A69529, engine no-BS74M75003 registration date[protected].My registered vehicle no is DL4CNB 2776 in name of Om Prabha Salhotra, B9/97,AIR INDIA COLONY,VASANT VIHAR,NEW DELHI.
My car met with an accident on 12th May 2011 and it was towed away by the concerned authority on the same day evening to M/S Bhasin Motors, Sarita Vihar.It took around 7-10 days to complete the formalities by the Insurance company, Reliance General Life Insurance Ltd.I have insured my car by the above said company having insurance no[protected].The date of expiry of insurance is 31st January 2012.I was assured that my work will start as soon as possible.I was constantly in touch with Mr Arora,Work shop Manager, Bhasin Motors who informed me about the status of the vehicle and delivery of car as soon as it finishes. On last week of May around 25th May I visited the workshop myself at JAITPUR with Mr Arora and was surprised to see that nothing much was done. At that time I was told that the roof has to be changed and a demand has been put up for the required component to be brought from Mahindra. On 1st week of June I called up Me Arora about the status of my car and he told that he has been waiting for the arrival of the above component which will be delivered soon. After three days (7-8 June) I called up again Mr Arora and he said that they are still waiting. Afterthat, I spoke to Vivek Singh, Customer Care, Bhasin Motors and requested him to look into the matter who assured me that he would communicate it to the concerned authority and get back to me soon. Though he never called back, I was making call everyday to him for almost 10 days.I was told the same thing that the component which needs to be put into the vehicle is not available with Mahindra and it might take another few days to a month or more.
I request him that alternate vehicle should be provided to me if he himself isnot certain about the actual delivery of the component. I am having serious backpain thatswhy I can’t travel in autos. I also spoke to Kuldeep Singh, GM, Bhasin motors about this matter but it is of no use. I am staying with my family members and kids, who ar having summer holidays. As I have no vehicle, I cant even move around with my kids which is more pathetic. I have been travelling by auto and taxis since 12nd May which has increased not only my expenses but also my discomfort, back pain and wastage of valuable time and money. I am helpless now with no personal vehicle. I am running from pillar to post for my work being done. I would like to know from the concerned authority how much time company should take a project to complete and what are the penalties for not delivering a project on time. For your information I am putting up a complaint in consumer court to let them decide what course f action should be taken.

Yours faithfully
Om Prabha Salhotra
B9/97, AIR INDIA COLONY,
VASNT VIHAR, NEW DELHI
MOBILE NO-[protected]
[protected]@gmail.com