[Resolved]  Make My Trip / Air Ticket — Important Info not provided

To: [protected]@makemytrip.com; 'Angad.[protected]@makemytrip.com'

Dear Angad,

I await your reply on this. Also I wanted to highlight the sheer inefficiency and the horrible attitude your employees carry. Below is my saga….

1. I ask you and the one who revised my arrival plan for the revised itinerary and I am here still sending reminders to you guys
2. I was not informed by the one who revised my arrival plan from Indian Airlines to Go Air that the flight was halting at Jaipur and that the journey would take more than 2 hours from Delhi to Mumbai. Ridiculous, all he informed me was that the fare was the same and that the flight was on the same time as the Indian Airlines flight was scheduled
3. Only at the Delhi airport I realized that the Go Air flight (which was delayed by 2.5 hours, they too were in competition with you guys…. Ridiculous just as you are) that I had still something more in store for me… the flight was halting at Jaipur for 30 minutes… Am I crazy to pay the same amount for such horrible airlines, who delay the flight to no limits and that too with a halt at Jaipur for 30 minutes? AM I CRAZY? YES I AM… COZ I TRUSTED YOU
4. I DEMAND AN EXPLAINATION!!!! I have the right to information
5. And when I call up your call centre in the night asking them for an explanation and then ask for your supervisor to speak to me… I was kept on hold for 20 minutes without any information… Like a fool I kept holding your line, only for someone to hear my woes…. AND AS EXPECTED NOTHING HAPPENED.. YOU DARE TO MAKE MISTAKES… BUT YOU DON’T DARE TO FACE THEM… COWARDS…
6. I DEMAND AN EXPLAINATION, AN APOLOGY IN WRITING AND A COMPENSATION FOR THE INCONVENEINCE CAUSED TO ME DUE TO MISTAKE AT YOUR END.

Last but not the least, Angad, pls reply to my mail only when you have facts in hand… don’t dare to give me canned responses… BETTER SO ASK SOME SENIOR TO REPLY TO ME… AS I DON’T INTEND TO TALK TO ANYONE WHO DOESN’T UNDERSTAND MY PLIGHT… HA HA I AM STILL EXPECTING YOU INHUMANS TO UNDERSTAND MY PLIGHT.. As you see my signature below, I am a customer fulfillment head and I know what these canned responses mean.

Dare you not give me A DUMB RESPONSE ELSE I WILL HAVE TO APPROACH THE CONSUMER COURT. I am marking this mail also to ones… who are not from your organization and will definitely be able to understand my plight and hence help me out with this.

Regards,
Heena Patel
Customer Fulfillment
[protected]


From: Heena Patel
Sent: Tuesday, November 20, 2007 7:12 PM
To: 'Service'; 'Angad.[protected]@makemytrip.com'
Cc: [protected]@gmail.com
Subject: RE: E ticket

Dear Angad

Thanks for the prompt service. However, the e-ticket does not carry the revised itinerary. Am sending you my old itenary which is MUM DEL Spicejet and DEL MUM Indian Airlines, which should be corrected to MUM DEL Spicejet and DEL MUM Go Air.

Regards,
Heena Patel
Customer Fulfillment
[protected]
________________________________________
From: Angad Singh [mailto:Angad.[protected]@makemytrip.com] On Behalf Of Service
Sent: Tuesday, November 20, 2007 6:41 PM
To: Heena Patel
Cc: [protected]@gmail.com
Subject: E ticket


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. CZC5LS
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

SG-114 P BOM DEL 21/11/2007 11.55AM 21/11/2007 13.50PM CZC5LS

________________________________________

MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name MEGHNA KHOT
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________

________________________________________


MakeMyTrip Booking No.

FLT507269

Booking Date :

20/11/2007

PNR No. GD152D
Passenger Name HEENA PATEL
Passenger Type Adult
E-Mail
heena.[protected]@fullertonenterprises.com


TRAVEL ITINERARY


________________________________________

Flight No. RBD From To Departure Date Departure Time Arrival Date Arrival Time Airline PNR No. No. of Stops E-Ticket Number

________________________________________

G8-112 DEL BOM 21/11/2007 20.00PM 21/11/2007 22.30PM GD152D

________________________________________


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



This is an auto- mailer. Please do not reply to this email.

For any query or clarification write to us at [protected]@makemytrip.com or call at the following numbers:



[protected]From MTNL and BSNL phones)

[protected]For Airtel Subscribers)

Phone:[protected] ,[protected]

________________________________________

________________________________________
The contents of this email, including the attachments, are PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Thank you.
Please note that neither MakeMyTrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any). No contracts may be concluded on behalf of MakeMyTrip by means of email communications.