[Resolved]  Make My Trip — Payment not refunded for failed transaction by makemytrip.com

Address:

Delhi

Dear All,

It has been an annoying and frustrating experience of dealing with Makemytrip. I made a booking on 11 March 2011 for a trip from London to Delhi and paid 24,539 from my account with oriental bank of commerce. The payment was deducted from my account but booking ID was not generated. I call them immediately and they told me it will take 6 hours for me to get my booking ID.

6 hours passed but nothing happened. I called them again on 12 march 2011 and they told me that they will refund the amount within 3 working days and gave me a confirmation number in 1103r0059373. They also told me to send a mail with my bank statement to [protected]@makemytrip.com. I got a Reference ID:[protected] for this email. this email said they will contact me within 24 hours but no reply till date.

3 working days got over on march 16 and i called them again on march 17 2011. they said that payment is stuck with payment gateway and they cannot do anything.

Now should I go to the court to get my money back or to some other agency.

I want my money back with interest