[Resolved]  Make My Trip — Dubious dealings

Address:

Gurgaon, Haryana

Booked a return Air ticket (Beijing-Kunming-Kolkata) on 12.11.12 through Make My Trip for my journey dated 09.02.13 . After 40 days, Make My Trip mails an other ticket for a different flight reaching India after 12 hours of the original schedule, without assigning any reasons and even without asking me if the revised schedule suits me. 10 days thereafter, it informs that the original flight is un-operational. I was thus compelled to cancel my entire travel plan and cancel a host of onward journey tickets in India. I furnished my revise travel plan to Make My Trip on 10.01.03. Make My Trip kept me assuring that they are looking into my case and need more time. Even after close follow up through as many as 30 mails, the travel broker kept me guessing about the prospect of my undertaking the journey. Not getting any definite reply, I contacted through live chat option of their website on 03.02.13 during which one of their staff informs that "now" the seats are not available for the alternative flight suggested by me. Even after this also they continued to send fraudulent mails stating that they are looking into my case and need more time.

In this manner, Make My Trip saw to it I do not undertake the journey despite having booked the ticket 3 months in advance and kept on giving false and misleading assurance of looking into my case. Till date they have also not refunded the ticket cost along with compensation for the harassment, inconvenience, monetary loss suffered by me due to cancellations of tickets etc.