[Resolved]  Make My Trip — Hotel Booking Refund

Address:

Satara, Maharashtra

We have booked a Hotel looking at the photos on the Website at Makemytrip. We have paid 6831 INR. The location was Mahabaleswar. We were having very limited time to spend with family at Mahabaleswar. We have reached hotel and it was completely pathetic, the environment was completely dirty, the rain water was directly coming up to Bed, The Garden, Entrance was completely opposite which was shown on the website. Then I have requested hotel that this is not which was shown on website. He was very rude & not ready to even talk (I was requesting him as I had already paid for my rooms). The manager was fighting with some beggar & his employees were fighting like anything. Then I have called Makemytrip & requested to help me. Make my trip was not ready to understand the situation; we (me and 5 adults & 3 kids) have spent 2 hours fighting on call where Rain was falling. After 2 hours of call & explaining the situation I have requested the Makemytrip person to escalate the call to Floor manager of Makemytrip, after more than 30 min of struggle I have again explained the same case to manager & he understood the same. He suggested us not to check in & leave the hotel, and then book another hotel & given assurance that Makemytrip will process for 100 % refund. We agreed with the manager & started searching for another hotel. As it was raining, our condition was worst. We spent more 2-3 hours to search for a good hotel & finally got one which was out of our budget, as it was hard time, we took decision and selected the same. Later we got a call from Makemytrip that they cannot process for refund as it is their strict policy which says not to refund on cancellation. Then I have asked again that why they have committed at that time for refund. They took some more days & reverted to me that they are ready to refund for one room!!!!! This is completely wrong & I am still fighting with them to solve this however Makemytrip is completely with hotel & doesn’t help me with hotel. We have spent 30-40 thousand rupees per family(We were total 3 families), travelled all the way from Kutch to Mahabaleswar & didn’t got time to enjoy, We were just fighting for the rooms & hotel for entire day & were required to leave next day morning as the schedule was very tight. I would request you to please get involved & help us for the Justice.