Dear Sir / Madam (Make my Trip),
This is to the reference of complaint on dated 31.3.2013 regarding the Flight booking for 5 passengers from Lucknow to Ahmedabad on JetKonnect fkight no 9W2514 with the booking ID NF 2203631571364 & IN1303B25190 which got failed due to some technical reason.
1. The payment made for 1st booking was Rs 34951.00 for 5 Passengers from which only 1 Passenger named Ms Safiya Zameer ticket @ 6990 was confirmed and the Rs 25892.00 was refunded to my account instead of Rs 27961.00.
As Ms Safiya Zameer Ticket amount is not shown on your website and the customer care person ( Mr. Vikas dated 24.4.2013) told us that the ticket of the above passenger was not generate due to some reason. After a month, I am still in a unclear situation as Rs 34951 was credited from my account for 5 passengers bookings and only Rs 25892 was refunded.
2. As said above, Rs 29140.00 on the above said flight with the booking ID IN1303B25190 was cancelled due to technical reasons from your side but the amount still not refunded to my bank account. from Rs 29140.00, cancellation charges will be deducted and the rest amount will refund to my bank account shortly.
Why you deduct the cancellation amount if the flight was not due to technical fault from your side.
Almost Rs 31209 was blocked from last one month, I am asking you for 18% interest for the blocked amount for the above said period and refund my blocked with in 3 days i.e. 2nd May 2013.
Looking forward to a quick response from you.
Sincerely your, s
Dear Sir/ Madam,
We are very sorry to bring it to your kind notice that we have been very smartly "duped" by your "well trained intelligent" customer care executives perhaps in alliance of airline we were dealing with that is JetKonnect.
Perhaps you may spare a few moments in getting to know our plight and if possible prevent the same happening ever again to any of your hapless customer. The story goes like this-
On 30th March we booked a tkt for 5 passengers from Lucknow to Ahmedabad on JetKonnect flight number 9W 2514 with a booking ID NF2203631571364. Which got failed due to some technical error. On inquiring with your team we were told that they would help us still make the bookings as they could hold 4 seats which could not be booked out of 5 for which payments had been deducted from our account. Then we went ahead with booking, which meant making payments again.
But today we got a "happy note" telling us that our tkts could not be booked, leaving us to fetch for ourselves. And blocking almost INR 68000/- for almost a week. On top of that they have the guts o say that our phones were unreachable, whereas when we called up a customer care executive told us that she would make Mr. Abhijeet get back to us in 10 minutes time because he was basically the one in constant interaction with us besides some Ms. Payal. Interestingily enough when we did not get get the call we tried calling and today all our calls post 5p.m. went unanswered whereas yesterday none of our calls was unattended, rather we got proactive calls.
Can you think of paying us interest on our blocked money @18% for every loss of day?
Looking forward to a quick response from you,