Make My Trip — promised product not given

i had booked a hotel in Mahabaleshwar for my family with Make my trip (check in 9Th Aug/check out 10 Aug) at THE NEW HILLS RETREAT my booking id was NH2P[protected] . I have booked The hotel wiTh one of There promotion in which i had to pay a booking amount of only 5 rupees and rest 1466 rupees at hotel. This promotion also contains a clause That if i didn't get The same product as shown in web site Then I'll be liable to get a 100% cash back. but trust me we haven't got any single Thing which makes a hotel hotel. stinky damp room , dirty moist bed-sheets , dirty and cheap blankets (we have used our own bed sheets under blankets) , dirty bathroom , no basic amenities (no soap no towels) ,even mug inside bath was broken, room's door handle was broken and no room service at all, at MMT website i was suppose to get a mineral water bottle in room , There need to be telephone , hot water and i got noThing but excuse. i have booked This vacation for my family to make Them feel better but first impression of The hotel has spoiled There mood for whole day. when i asked for The change of room owner said This is The only They can provide me. we were stuck so we tried not to stay in hotel we planned to go for site seeing asap not because we wanted to go but we do not wanted to stay in That stinky room. we used our room as cloakroom That's it. i have called make my trip five times to resolve The issue but noThing happens The customer service representatives were just saying That They will do someThing but done noThing . They have ruined my family vacation, spoiled Their mood . and you know what i have paid double the rate of market for it . i'll never ever will use make my trip and will never book anything online. i want my money back.
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