MakeMyTrip — Fraud | |
They charged my credit card several times for one single order on the web. They never booked my ticket. No confirmation was emailed. No responce from Phone Calls, Emails or Web Chat: NF[protected] BLR VTZ O NF[protected] BLR VTZ O NF[protected] BLR VTZ O NF[protected] BLR VTZ O Transcript from Chat: You should be connected to an agent in about 00:02.The average amount of time a customer has to wait is 00:03. Pankaj Sharma (Listening) Sheetal Rai: Hi, my name is Sheetal Rai. How may I help you? Ravi: Are you there Sheetal? Sheetal Rai: Hi Mr. Malla Ravi: Hi... Sheetal Rai: How May I Help You/ Ravi: I am chatting from California. US Sheetal Rai: ? Sheetal Rai: Okay Ravi: I just booked a ticket for 8th Nov from BLR to Visakhapatnam Ravi: They charged my account twice for $70 according to my American Express Ravi: But your website says my credit card was declined Sheetal Rai: May I Have Your Query Id For Checking The Information Ravi: Do you see my ticket? Sheetal Rai: When did you book your ticket/ Ravi: There is no Query ID as according to website ticket was never booked Ravi: But on My American Express it is showing Charged twice Ravi: 15 minutes ago Sheetal Rai: May I have the booking ID ? Ravi: There is no booking ID as reservation Confirmation screen never came Sheetal Rai: Ok Ravi: The screen responce was the card was declined Sheetal Rai: Did you try booking online ? Ravi: Sheetal.. Are you awake or sleeping? Ravi: I will forward this chat to your supervisor Sheetal Rai: I am awake Sir Ravi: Please read the chat.. You will have all the answers Sheetal Rai: I am just trying to reconfirm from you that you booking online Ravi: yes Sheetal Rai: Or was it a offline transaction Sheetal Rai: Ok Sheetal Rai: Thanks Sheetal Rai: Please give me a minute Sheetal Rai: Please be online while I connect you to the concerned person Sheetal Rai has disconnected. Rani Reshma: Hi, my name is Rani Reshma. How may I help you? Ravi: Rani Ravi: I booked a ticket Ravi: Used my Amex Rani Reshma: Ok. Ravi: The website did not give confirmation Ravi: But my card is charged twice Rani Reshma: Ok. Rani Reshma: Please verify your e-mail and phone number. Ravi: [protected]@sbcglobal.net Ravi:[protected] Ravi: sorry Ravi: [protected] Ravi: Rani Ravi: What is happening? Rani Reshma: Mr.Malla, As I have checked there is no reservation showing with this e-mail id. and contact number. Ravi: Rani... What is your email ID? Rani Reshma: It's my request to you just wait 4 hrs and please check with your bank also amount deducted by make my trip or not. Ravi: NF[protected] NF[protected] NF[protected] NF[protected] Ravi: Those are the confirmation numbers Ravi: What is your phone number? Ravi: Why are you not able to help? Rani Reshma: Mr.Mallia,This a indian reservation. Rani Reshma: Let me transfer to the concern department. Ravi: ok Ravi: Give him all the confirmation numbers please Rani Reshma has disconnected. Pankaj Sharma: Hi, my name is Pankaj Sharma. How may I help you? Ravi: Pankaj Ravi: NF[protected] BLR VTZ O NF[protected] BLR VTZ O NF[protected] BLR VTZ O NF[protected] Ravi: What is status of these bookings Ravi: My card is chaged twice Ravi: I did not get email confirmation Pankaj Sharma: sir right now concerned department is not available on chat Pankaj Sharma: they will come after 10 am Pankaj Sharma: or you can call us on toll free no Ravi: You guys wasted so much time Ravi: I am going to put this on Facebook Ravi: and show everyone how efficient you are Pankaj Sharma: [protected] Ravi: I am calling from US Pankaj Sharma: than you can call on Pankaj Sharma:[protected] Ravi: Area code.. Country code? Pankaj Sharma: =91 Pankaj Sharma: +91 Ravi: City Code? Pankaj Sharma: 0124 Pankaj Sharma: i have given above Ravi: OK.. Thanks Pankaj Sharma: my pleasure [protected] Was this information helpful? | |
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Comments
Myself Munesh Kumar Purohit and My booking ID No. is IN1104B01085. I booked an international return ticket with Makemytrip.com at 4th April 2011 for Delhi to Santiago (Chile). I have used my one side ticket from Delhi to Santiago and now tried to cancel one way ticket. At the first week of June 2011 when my secretary Ms. Ruchi Bansal contacted to Makemytrip.com customer care department they said I will get the refund of Rs. 29500/- after deducting their charges. Ms. Ruchi Bansal contacted directly to the Emirates Airlines they said I will get the refund of Rs. 31000/- from Emirates and he cannot tell her the refund of LAN Airlines because the travel was planned in two flights. After getting the information from the airlines Ms. Ruchi Bansal again contacted to the Makemytrip.com on 17th June 2011 and Mr. Ravi (customer care executive) said they will refund only Rs. 29500/-. Ms. Ruchi Bansal told Mr. Ravi that airline is refunding more amount which you are refunding to me then he said he need the boarding pass which I got at the time of my travel from Delhi to Santiago at 13th April 2011 after that he will cross check with the airline. I was not interested to wait for anymore and we agreed with Mr. Ravi for Rs. 29500/- and given all my account details to Mr. Ravi vide Reference No. IN1106R0086760. He said I will get refund within three working days. After waiting for three days Ms. Ruchi Bansal again contacted to Makemytrip.com at 22nd June 2011 then the customer care executive told her that they still required the boarding pass which I got at the time of travel from Delhi to Santiago then I scanned that boarding pass and sent to Makemytrip.com on 25th June 2011 at their email id [protected]@makemytrip.com and Ms. Ruchi Bansal again contacted to Makemytrip.com on the same day Mr. Narender attended her and said that the request has forwarded to the concerning department and we will get revert within 72 hours but we did not receive any reply from Makemytrip.com. Again on 29th June 2011 Ms. Ruchi Bansal contacted to Makemytrip.com then Mr. Pawan said wait for one more day because they have not received any revert from airline. After waiting one day again Ms. Ruchi Bansal contacted to Makemytrip.com then they said they have initiated the refund process and we will get the Rs. 20500/- in our account within seven working days. They made a big fraud with me after their own commitment for Rs. 29500/- they are refunding only Rs. 20500/-. Please do the needful.
Reply
manojghorpade on Mar 24, 2011
Credit Card Account Charged Twice for the same transaction
Credit card account has been charged twice for a single transaction. The travel was done in Jan 2011 and post reconcileation of the credit card account where the charge appears twice on my account a complaint was raised with makemytrip.com on 8th Feb 2011. So far have only received responses that there will be revert on my case after 72 hours. There has been several instances of the missed 72hrs deadlines. I have all the copies of the correspondence with this company.
Credit Card Account Charged Twice for the same transaction
Credit card account has been charged twice for a single transaction. The travel was done in Jan 2011 and post reconcileation of the credit card account where the charge appears twice on my account a complaint was raised with makemytrip.com on 8th Feb 2011. So far have only received responses that there will be revert on my case after 72 hours. There has been several instances of the missed 72hrs deadlines. I have all the copies of the correspondence with this company.
Dear Customer,
With reference to your post, please note that our representative has contacted you regarding your refund case. You are requested to sent the required statement as informed to you by our representative.
Regards,
MakeMyTrip Care
With reference to your post, please note that our representative has contacted you regarding your refund case. You are requested to sent the required statement as informed to you by our representative.
Regards,
MakeMyTrip Care
Despite 1 week of repeated calls to rebook the return leg of a flight ticket, I have not succeeded. Multiple call transfers, hours on hold were the norm. Terrible service
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