MakeMyTrip — Fraudulent Service | |
I have launched a complaint at customer service at makemytrip. I would reiterate, The bus that was supposed to start at 10:30pm is still (at 00:30am) at its boarding point. The time to reach Ahmedabad is mentioned as 5:30am im ticket which driver now says will be 10:30am and mention that it is regular time. Whole of my further journey will be in jeopardy. The helper is completely drunk and he agrees to that saying that there is no risk/problem as he is not going to drive. We called the owner and his reply was - "jo hota hai karle" The complaint is not only abut me but so many passengers who would be travelling at risk of their life with this bus operator (Ashok Travels - Jain) where the drivers are totally drunk and irresponsible. Inspite of so many compliants to MakeMyTrip, they have not taken up any action, But on the other hand, that operator is still operating with them. Please think twice/thrice or more before you book anything with MakeMyTrip... It could be devastatingly different than promised. I've all the proofs to support my complaints. I can be reached at [protected]@gmail.com Was this information helpful? | |
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+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
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At the outset, we sincerely apologize for the unpleasant instance. This is not in accordance to our service standards nor do we expect any such practices.
We have taken cognizance of your comments and the spirit in which you have shared your feedback. It is unfortunate to note that your recent interaction with us has not been up to your satisfaction.
We would like to inform you that we have already blocked the bus operator Ashok Travels for Mumbai–Ahmedabad post the complaint against the operator. Further, please note that as a client servicing gesture we would like to offer refund of INR 1000.
We assure that every possible attempt is made to ensure complete satisfaction. Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.
We know we cannot undo what has been done but reassure our best services in future.
Appreciate your co-operation and look forward to assist you in future.
Regards,
Team-MakeMyTrip Care