[Resolved]  MakeMyTrip — feedback on honeymoon in mauritius

Address:Haryana

WELL IT WAS A PATHETIC START TO MY HONEYMOON.WE REACHED THE HOTEL(MOVENPICK RESORT AND SPA)ON 13 MARCH 11 AT 1 30 PM THOUGH OURS PACKAGE WAS SUPPOSE TO START FROM 2 PM BUT STILL THERE WERE MANY COUPLES WHO CAME AFTER US AND GOT THE ROOM BEFORE US.WE WAITED TILL 2 30 PM AND SEEING THE ANGER ON MY FACE THE RECEPTIONIST GAVE ME THE KEYS OF ROOM NO.4207.AS SOON AS I REACHED THE ROOM IT WAS A SHOCKER FOR BOTH O[censored]S.THE ROOM WAS IN A PATHETIC STATE.WHEN IT WAS KNOWN IN ADVANCE THAT SO MANY COUPLES WOULD BE ARRIVING ON THAT PARTICULAR DAY WHY WERENT THE ROOMS NOT MADE AVAILABLE ON TIME.I IMMEDIATELY CALLED UP THE RECEPTION AND WANTED TO SPEAK TO THE MANAGER BUT WASNT CONNECTED.THE DUTY MANAGER CAME TO MY ROOM AND INFORMED ME THAT THE PERSON WHO WAS STAYING IN THE ROOM EARLIER CHECKED OUT LATE.
I TOLD HER THAT WAS NOT MY PROBLEM.SHE APOLOGISED AND AFTER ABOUT HALF AND HOUR THE ROOM WAS MADE UP THAT TOO IN FRONT OF ME.EFFECTIVELY WE SETTLED DOWN IN THE ROOM AT ABOUT 3 PM.I WOULDNT HAVE STARTED MY HONEYMOON ON A BAD NOTE IF THE ROOM WOULD HAVE BEEN MADE AVAILABLE ON TIME.WASNT THE HOTEL NOT INFORMED ABOUT THE ARRIVAL???
IF YES THEN WHY WASNT THE ROOM EARMARKED EARLIER FOR US.

THE SIGHTSEEING TOURS WERE GOOD BUT ON THE THIRD DAY OF THE TOUR WE WERE SHIFTED TO ANOTHER COACH IN WHICH SOME OTHER COUPLES WERE PRESENT WHO WERE UNKNOWN.WELL AFTER TWO DAYS OF SIGHTSEEING ONE TENDS TO MAKE BONDING WITH THE OTHER COUPLES TRAVELLING ALONG WITH YOU.BUT ON THE LAST DAY OF THE SIGHTSEEING IF YOU GET SHIFTED TO ANOTHER COACH YOU DONT ENJOY WITH THE NEW COMPANY.THE COUPLES ON THE NEW COACH HAD JUST ARRIVED IN MAURITIUS AND IT WAS THERE FIRST DAY OF SIGHTSEEING WHEREAS FOR US IT WAS OUR THIRD DAY.THIS SORT OF ADJUSTMENT IS NOT DONE ON THE FINAL DAY AND IT MEANT THAT THE TOUR AGENCY JUST WANTED TO FINISH OFF THE TOUR SOMEHOW.

IT WAS MENTIONED IN THE PACKAGE THE A COMPLIMENTARY T SHIRT AND A PAREO WOULD BE PROVIDED BUT NOTHING WAS GIVEN TO US.WHEN WE WERE CHECKING OUT ON 19 MARCH I APPROACHED THE RECEPTIONIST FOR THE COMPLIMENTARY T SHIRT AND PAREO BUT SHE SHOWED ME A REGISTER AND INFORMED ME THAT IT ALREADY HAD BEEN PROVIDED AND WAS KEPT IN THE ROOM ON THE FIRST DAY IT SELF.WELL ON THE FIRST DAY MY ROOM WAS PREPARED IN FRONT OF ME AND NO T SHIRT OR PAREO WAS PLACED THERE.THERE WERE SIX OTHER COUPLES WHO WERENT PROVIDED WITH THE T SHIRT AND PAREO AND THE RECEPTIONIST SAID THAT I CAN UNDERSTAND FOR ONE COUPLE BUT SIX COUPLES IS NOT POSSIBLE.SHE WAS GIVING LOOKS AS IF WE WERE ON THE WRONG SIDE THAT’S WHY I TOLD HER OK FINE IT DOESN’T MATTER WE GET THE SHIRT OR PAREO BUT KINDLY CHECK YOUR RECORDS.




WELL LASTLY THIS IS REGARDING THE PAYMENTS OF THE PACKAGE.
I PAID A TOTAL AMOUNT 1.13 LAKHS RUPPES FOR THE ENTIRE PACKAGE.TO MY SURPRISE I MET COUPLES WHO HAD PAID AMT AS LESS AS 1.05 LAKHS TO MAKEMYTRIP.COM FOR THE SAME FACILTIES THAT I HAD GOT.I AM AN INDIAN ARMY OFFICER AND FOR TRAVELLING ABROAD I HAD TO GET A SECURITY CLEARANCE 90 DAYS IN ADVANCE OF MY TRAVEL.I GOT THE PACKAGE BOOKED IN JANUARY 11 ITSELF AND MADE THE FINAL PAYMENT IN THE LAST WEEK OF FEBRUARY.SOME COUPLES GOT THERE PACKAGE BOOKED AFTER ME WITH LESS AMT GIVEN .SOME HAD PAID TO YATRA .COM AMONT OF 1.04 LAKH RUPPES.I WAS THE ONLY ONE WHO HAD PAID THIS AMOUNT THAT IS 1.13 LAKH RUPEES.PLEASE EXPLAIN ME THE ANOMALIES IN THE PAYMENTS.

I REQUEST YOU TO KINDLY REPLY TO THE ABOVE OBSERVATIONS SO THAT IF I PLAN FOR ANOTHER TRIP I GET IT BOOKED THROUGH MAKE MY TRIP WITH A BETTER DEAL.

SAURABH SABHLOK

PACKAGE NAVISION ID : INW1101B00224
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Aug 13, 2020
Complaint marked as Resolved 
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