MakeMyTrip — Issued eTicket for Wrong Itinerary provided by agent

I have provided a wrong Itinerary by an agent and received eticket for different timing.
My mom will be traveling from BLR to Minneapolis (via BOM-PARIS-Minneapoli) with waiting time of 11:40 minutes in Bombay airprot but I was told that waiting time is 6:40mnts.

Itinearay given was:

BLR - BOM - Departure 4:00PM, Arrival: 6:35 SEP 6th 2012
BOM - PARIS - Departure 12:15AM, Arrival: 08:05 SEP 7th 2012

eTicket is provided with timing:
BLR - BOM - Departure 1:00PM, Arrival: 2:35 SEP 6th 2012
BOM - PARIS - Departure 2:15AM, Arrival: 08:05 SEP 7th 2012


I tried reaching customer service from May 30 2012 and till now they are saying they will arrange for call back with 2-3days to reslove the concern but never got a call back.

I got a below mail on Jul 7 saying as below and I thought there will be some progress but next day I got mail saying that they are closing the ticket saying the query has been resolved to my satisfaction and the same has been marked as “Closed”.

Mail from Makemytrip.com on Jul 7
[protected][protected][protected]
Sat, Jul 7, 2012 at 10:18 AM, MakeMyTrip <[protected]@mailgb.custhelp.com> wrote:

Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.

Thank you for allowing us to be of service to you.


To access your question from our support site, click here.
[protected][protected][protected]


Please let me know if there is way to get the correct e-Ticket.

Thanks,
Sanjanappa
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Dear Sir,

With reference to your complaint, we request your to please share your booking Id, so that we can look into matter.

Regards,
Team-MakeMyTrip Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8073
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information