MakeMyTrip — Poor service

Address:

Bangalore, Karnataka

Dear Team,

This is regarding flight booking : NF[protected] done through makemytrip.com on 29th of october. I booked the flight at 1:00 PM for which I got the confirmation mail from makemytrip at 1:10 PM. However I did not get the E-Ticket which should be delieverd within 30 minutes of ticket booking. After waiting for more than 1 hour, I called up the makemytrip.com. however they culd not help and said to wait for 24 hours before getting any status on the ticket. I had to go on 1st of november and since i was unsure of whether the ticket was booked or not, i went ahead and booked another ticket.

After 3.5 hours of booking with makemytrip I got my ticket. However now i want to cancel this ticket as i already booked another ticket because i was unsure whether this ticket was booked or not. But the makemytrip guys are chargin me penalty of 1250 rupees as cancellation fee. my concern here sir, is that it was company's fault they did not generate the tiket in the said time window of 30 minutes , the again when i called customer care they could not provide any satusfactory response. this is a clear case of bad service and on top of that they are implying the penalty on me. the comapany should born the penalty as it was a fault at their side and caused me a great deal o[censored]nconfort

please take appropriate action on this


regards
Jitendra
+91 [protected]
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