[Resolved]  Maruti Alto Lxi — after sales service

Maruti Alto — Service

This is to convey to you my disatisfaction with your service. I have a Maruti Alto 2009 model UP32CS4789 reparied and serviced by KTL Private Limited based in Lucknow at Chinhat centre.

They had pick & drop my vehicle from my office for 1st free service after serviceing of the vehicle they had not provide me any bill & recipt of the serviceing the person who has came for delivery he took the money rs.857/-& told me he will bring the bill & receipt next day.

Quality of washing was very poor & they had make a scratch on my Left hand Side Fender on complaining the person who had come with the vehicle he said no we have not the make the scratch it was there before servicing.

After one week the telecaller had make me a call for my due 1st free servcing after explanation she said ok i will get back to you with all the details within 15-20minutes after 1-2hour i had make a call & talk with CRM that was some lady i don't remembe her name i explained her everything and she promised me that she will courier the bill & receipt same day. Till i have not received any courier from the dealership.

dear sirmadam
i have buy a new alto car from ludhiana guljar motors
i am not setisify from the service .I feel problem in gear system in the car.I have gave my car to guljar motor for service for 15 days . bt when i got my car back then their is no improvement in the car gear system even they dont touch the car.


thanks
jaswant singh
[protected]

Maruti / Alto — After Sales Service

I have bought this car from Bhandary Automobiles, Haldia (Kharagpur), West Bengal through ICICI bank finance. Now I have pre close the balance loan amount and bank has given me no objection certificate. Few days back I have come to Haldia for my official Job (IOCL), so I have planne d to withdraw my hypothecation from my blue book. So I have submitted all the relevant original documents to the branch manager Bhandary Automobiles for withdrawal of hypothication of my car as I have bought this car from Bhandary Automobiles and my RTO is Tamluk. I have lost my tax card that's why I have requested Bhandary to issue a duplicate tax card from Tamluk RTO and I am ready to pay whatever the extra amount charges to issue duplicate tax card. But they have just kept all my documents and did nothing even after 21 days. I was having limited time period, so I want to withdraw the hypothecation. But they have just kill my time and did nothing. They have even not contacted me that they have not submitted it to RTO. Whenever I had followed up, they told that they are in process. When finaly I went there to enquer, I found that they have not submitted the documents to RTO. So I have got back all the documents with my disappointment as my stay at Haldia was already over. I have felt very bad as they behave differently at the time of purchase of the new car and just opposite when I require their services.

Maruti -Alto — after service complaints

As per the service terms, I sent my vehicle for service in Maruti Service masters, Guindy, Chennai. I got it serviced but noticed poor show by them. Actually none of the complaints made by me was attended by them. The side door noise was heavy and was unattended. In addition to that, my CD player is not working. After I made the complaint they took my vehicle again and did the correction in the side door nosise and now it got reduced. But still the CD player is having problem and they are saying that it has to be handed over to Sony and service charge needs to be paid by me (around 600 Rs). After that, My remote control horn is not working. The same was conveyed to them and it is still unattended for the past one week.