[Resolved]  Maruti Alto Lxi — Cheated during servicing

Address:

Haryana

Hello APRA Auto Service centre,

City: Gurgaon

I had purchased a vehicle (Maruti Alto LXI) from your authorized dealers (APRA Auto) from Pacific Square, Gurgaon.

Today was my first free service (Dec 21st 2010) and I immediately took my vehicle to your authorized service centre, as I had faith in your dealings. However I now realised that I was cheated.

In the first service itself I was proposed to get a synthetic oil change which costed me 2914 INR. Unnecessarily this is fooling ignorant customers.

I asked the advisor only that please tell me what is recommeded. He should have clearly told me that synthetic oil change is not recommended in the case of first service when the car has only run 520 kms.

I do not approve of this at all, and I feel cheated and harassed because of this.

Kindly look into the issue and revert. The advisor who took the case is Amit Mishra.

Priyanka
[protected]