[Resolved]  Maruti Ritz Vxi — Manufacturing defect

Even I have bought one & facing problems the details r as under:

Re: Maruti Ritz



Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)



I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.

The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.

I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.

I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing out the problem to them I was explained that the car is ok & this sound is normal i.e. every car has this sound. On my not being satisfied with the explanation I along with the car I was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who checked the car & confirmed that the Car has some problems & took the car for doing the needful.



I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them





On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.

They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.



Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers



Regards

@Ajay Kohli Maruti follows the ideology of serving the customers better and in a fair way . Your problem is passed on to Maruti team. Need details on your issue.. do drop a mail to [protected]@gmail.com...

I gifted this one to my son, its obsolutely gr8 one, although from my point of view it looks like a toy sporty car, youngsters are much interested towards this, this car can never give up in quality, its been recomnd by JK Tyres and it won the car of the year too

I don have these issues, he travelled around 3000 km

Regards
John

Dear Readers & Maruti Ritz users,

I am planning to buy a Maruti Ritz shortly. Can anybody advise me whether I am making a right choice ? Do I have to wait for the next car, probably much better car, from Maruti stable in 2010 ?

Please let me know at the earliest.
Regards and wishes to you all.
U.Harish Kumar.
Tel :[protected]
Bangalore, Karnataka State. India.

My request: pelase do not go for Ritz wait for 4 months and go for Swift

Im planning 2 buy maruti ritz shortly, but after viewing certain comments i think i shuld think twice before i go 4 a car, so pls do send me ur genuine opinions about maruti ritz

I am using Maruti Ritz Genus VDI one year. 20, 000 KM already completed and service the car in service dealer (Hercules in Alappuzha Kerala) After the service there are some problems in gear shifting time. I fully press the clutch and change the gear in first there is beating sound heard (Bhoom..) under the vehicle. Then again shift to nutter and change first with out moving there is no sound.After moving and stop the vehicle change to nutter and then first gear the same sound is repeted. The same sound in second gear also. Several times i am complained and the technicians check the vehicle the result is same. Finally they told me that to open the gear box and check the sinkraniser. I am totally confused. Please gave me the correct suggestions.