[Resolved]  Maruti Suzuki — false statement /promise by the Door Dealer

Address:

Pathanamthitta, Kerala

I had booked a Maruthi Swift car at Indus Motors,Adoor on 13.05.2010 in my father's name Shri V.M. George . I am working in Coimbatore . I enquired about the booking of the same with the Dealers at Coimbatore where the delivery was promised within one month after booking. I earlier owned an Alto which was also previously bought from Indus motors ,Adoor and which was in my fathers name having KL registration .

As my Alto was having KL registration and it would get a better price at Kerala than at Tamil Nadu I wanted to book the new car at Kerala. I would have disposed the car only after receiving the new car .But the dealer at Adoor gave me a false promise stating that a swift car of Silky silver colour was present at Eranakulam ofice and that he would arrange delivery of the same within a week I booked for the new swift and also in the mean time diposed off the Alto car based on the promise of the dealer.

His promise remained only a promise and every time I call him over phone or when my relative meets him directly he tells that the load has not arrived or that the silkysilver colour swift has not arrived in this load when contacted at the Ernakulam office of Indus.

The above false promise of the dealer has put me in a lot of hardships .I am at present not able to commute with my family .Had the dealer informed me the approximate delivery date I would not have disposed off my old vehicle. Further, I in a hurry ,had to arrange for loan amount from Kottak Mahendra for which the Loan amount has been sanctioned and I am supposed to pay the EMI.I have requested them to hold the sanctioned amount till this month otherwise I will have to cancel the loan sanctioned.

All these hardship to me has been caused by the Dealer Mr Johnson of Adoor by giving a false promise and by not informing the customer of the approximate delivery date.

I feel cheated. Had I booked my vehicle at Coimbatore I would have received delivery by now as my freinds have received the same after booking .Such cheap gimmicks by such dealers are a slur to the image of Maruthi dealers and paint a sorry picture of the dealers as well as the manufacturers .My customer ID is I[protected] ORDER NO SOB 10002302 DT 13.05.2010

I request that my case may please be considered earnestly and sincerely at the earliest to mitigate my hardship.