Maruti Suzuki — Terrible Service

I had given my Maruti Esteem VXI car (No. WB 20 B 8961) to M/S Mohan Motor Udyog, Kolkata for Servicing and some adjustments in Clutch and Steering, and also ordered for a Polish. I am really shocked that driving comfort has totally vanished. I feel that I am driving a 10 year old Ambassador Car. The Steering got hard, so the clutch. When I contacted the Service Station, I am told that the clutch and steering is working fine, as I am driving the car for the first time.