[Resolved]  Maruti Suzuki — KA-05-MG 6632 Swift VDI

Dear All,

Your provide the letter thanks, but I not happy this type off letter because of your telling in phone pls recall all wards, your telling next any problem issues we give replacement new vehicle & I asking return amount also, but your agreed replacement only new vehicle.
As peryour letter & your wards.


At no point of time !!!

Quality of product & after sale & service !!!

We as India's No:-1 car manufacture !!!

Standards !!!


(I had purchased the vehicle on 24/07/2009 ( the period of 47 days ) in the 47 days the vehicle is laying 21 days in your RNS service station & 3 days in chitradurga, throw that it is clearly inducting the vehicle performance, last 3 years I had experienced with wagan-R vehicle & I never faced such kind of crude problems and the same vehicle served me a lot without any problem.For that I had gone once again through your product. Now with this swift vehicle as per present experience (frequent break downs) how can I believe your quality of product after sales & service.


Your company declaring about your brands as a No-1 in India,, but sorry to say that you people re think before declaring about your product, think about the customer, think about the quality of the product before selling & think about your quality service. I wish to say that 1st satisfied the customer & think about your standards and rules,


Expecting your positive responsible your end

Note - This is not our fault this all your fault only pls recall all issues & I am faced.

01.First time 8th august 2009 (with in 10 days of purchase with in mileage1500 Kms)- problem occurred at 10:30 AM while driving on high way NH4 (Bangalore to Chitradurga.)- contacted customer care & bolt, belt tensioner & belt damaged replaced at Saketh automobiles Chitradurga.

Note- This all spare suppled RNS on sunday Chitradurga with out bill, after recivied all spare we hand over to Saketh automobiles Chitradurga & they are changed all spares replaced on same day morning, ofter changing the parts we used the vehicle, we take the all dameged parts same parts handed over to Mr. S. Shetty RNS Bangalore on tusday morning & same day vehicle we hand over to Mr. S. Shetty, he checked and returen vehicle around 04:00 pm & we used the vehicle.

02. Second time 25th august 2009 (within 1 months of purchase with in mileage 3000 Kms)-problem while driving on Bangalore City (BTM Layout) - contacted Mr. S. Shetty he say pls bring the vehicle we check & confirm, till date no replay.

Regards
Nagabhushana Reddy