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Maruti Suzuki - Service

 
19 Reviews
User
  gicmahendra
This is regarding my car Maruti Estielo Regn No.UP 32 CX 5573. Very bad serivece by One Motors Service Transport Nagar Lucknow, Anand & Rakesh were the responsible for all, they said to me that pulli was damaged i have loged complained to Maruti but still there is no response, they charged me but there was no any bill, they said i will get it later. i have called many times to Customer Care but there were no satisfactry anshwer. They run my car approx 30 Km I want to Know what kind of Distance. One thing more Delivery was not on time too,,,,,,,,,

1.Cleaning and washing
2.Tuning
3.Dashboard Polish
4.Sound fron fron tyres
5.Pulli also

This shows a very casual attitude of the staff of One Up Motors and I think that we should stop dealing with One Up Motors.

Next thing what I want is to get my Car repaired by them.Their service centre is approx 20kms up and down from my residence and they have to compensate me for the petrol.

Mahendra Singh
444/111/25a Thakurganj
Lucknow
Complaint comments 18 Comments     Updated:
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I purchase a car from delhi. My car got an accident and I send my car to M/s Adinath Motors ltd.Chhatarpur (MP).M/s Adinath motors returned my car after 15 days.I was not present at the time of delivery.Instrument pannel was broken.He told that Pannel will be repaired in DelhiWhen I drive the car to Delhi I foubd that car is not running properly.engine heat up at the time of driving..Now the car is with me in DELHI.In delhi dealer says that pannel is not repairable, it will be replaced and he is asking for money.All problems has been shortout after second service bur pannel is still broken.I want from Maruti to repaire my car pannel under insurance in delhi because M/s adinath motors misguide me.Over six months passed, I already sent so many mails and letters to Maruti, but no action taken place.
I purchase a car from delhi.
 
Dear Sir

Last week, i had given my car for service as it was due and i was also suppose to go to Delhi from Jaipur. On my way to Delhi, i heard a sound coming from wheel of my car, on checking i found out that the 2 nuts were not tighten properly and were loose. After a while of driving, my car battery went down. On checking the same, i found that there was no water in the same. However, in my bill i am charged for battery water. This has now resulted in spoilage of the battery and would result me in buying new battery worth Rs 4000.
This is very sad, we pay hefty amount for service and yet the quality is pathetic.

Anshuman
 
I HAVE NO CAR, BUT I WISH, THAT SOMEONE CAN GIFT ME A CAR LIKE MARUZI SUZUKI
BCS THIS IS A MY DREAM CAR TO DRIVE

WHY I WANT MARUZI SUZIKI
1. GOOD SERVICES RECORD
2 EFFICIENT STAFF
3 LOW COST RUNNING CAR
4.ECO FREINDLY

& MORE I LIKE IT VERY MUCH

IT IS A CAR WHCIH COMES IN DREAM
 
I am Jyoti Prasad Bora, I am a Owner one Maruti 800 car No AS02A5452. I given the car in the Maruti authorised dealer at Nagaon Assam in Ramlal Durgadutta Motors Private LTD on 9th Feb for repair some defects. The dealer informed me that the car will be ready at 5-00 PM and you will be informed. But no information was received from the dealer about the delivery on 9th february. On 10th february at about 4-00 PM informed me that the car was ready. When i alongwith my driver went to dealer, i Saw that about 8-00 lt petrol was expended. when i given the car to repair, i was reported some my friend that the car was used by one mechanic for his family purpose and fuel was used my stock. I have lodged my complain in the dealer, but no positive response. I request you to take necessary action and i also want to know from the company that during the reparing period the vehicle is permissible to company personal to use their personel use. My Vehicle job No.0007512
 
I WANT TO BUY A SWIFT DZIRE ZDI AND ZXI BOTH HIGHER PETROL AND DIESEL MODELS
AS I M FROM KHAMGAON, DISTT. BULDHANA ITS NEAR AKOLA FOR ABOUT JUST 50 KM.
I ASKED THE DEALER FOR THE TEST DRIVE OF ANY 1 MODEL THEN HE DIRECTLY SAYS NO AND HE SAID THAT U HAVE TO COME TO AKOLA AND TAKE A TEST DRIVE AND GIVE RS. 10, 000
AS PREMIUM IF U WANT THE CAR AS EARLY AS POSSIBLE OTHERWISE U WILL GET IT 3 MONTHS LATER AFTER BOOKING THE CAR.
I SAY IF BEFORE PURCHASING THE CAR IF THE BEHAVIOUR OF THE DEALER IS LIKE THIS THEN WHAT A SHIT SERVICE HE WILL GIVE AFTER PURCHASING IT.
THE NAME OF THE DEALER IS KHANDELWAL.
AND BECAUSE OF HIM ONLY I M DECIDING TO HAVE A HYUNDAI VERNANEXT MONTH WHICH IS EVEN AVAILABLE AT KHAMGAON FOR A TEST DRIVE.
 
Dear sir,
I have a maruti Alto (DL 8CR3507) car. i was purchased this car 26june 2009. maine apni car ke two serivece karai the DD maotors peeragarhi. but i am not satisfied with the service. plz take some strict action against them.
Thanks
N
User
mahesh L.Patel Maruti Suzuki  - Vadodara, Vadodara, Gujarat, India
 
my maruti Car - A-star having registration no. GJ-A-KA-6385, i had given for servicing at AMAR CARS PRIVATE LIMITED - VADODARA, but sorry to write that there was no any service satisfation from your dealer. also some parts like left side mirror, central lock & reverse horn was not working after servicing.

when i told service executive, there was no any positive response from company (Amar Cars), i had very bad experiance in servicing with amar cars in both 2 services,

there was no any responsible person to take care of after servicing car, in both servicing your servicing person called that your car is ready after servicing, but both the time when i was come for car pick up there was problem in washing, damage of parts & no response from company.

pl. take a action agnst. compnay so in future no more customer will suffer in servicing particular from Amar cars.


Mahesh Patel
(09898310937)
N
User
mkuttypookkottur Maruti Suzuki  - Nagpur, Nagpur, Maharashtra, India
 
my swift vdi was lying on the road with broken axile. i called near service centre davangere But the respone was bad telling norecovery vehicle with us and if you arrange and make it reached garage we will attend. number to which I talked was 08192230902. Later i tried shimoga sruthi dealer and service centre. they are not aware of a system of recovery from the road even. Actualy I am from kerala. It happened on my way back to kerala. at last I arranged a local vehicle to pull it almost 60 kms and thus my car damaged more because of apt tools with them. the people in shimoga sruthi attended the vehicle and asked me to leave it for 5 days despite my repeated request and explenation of situation. still they didnot accept it on the other day they told me it will takeat least 10 days torepair. as atravelleron the road they had to take my case emergency. then I took the vehicle to another local workshop and repaired it within one day and I could travel to kerala on the same day.
i have seen alot of facilities in kerala dealers to help the customers on the road. But a customer in other area has no such facilities? I am heard that the recovery system with the service centres are a must with all the major dealers. Butonly in kerala? not applicablein Karnataka?
my number is 09446808080 and 09020678388. Kindly do needed whoever it maybe concerned
N Mar 18, 2011 by
User
anonymous0012000  
 
We had faced the same problem too. We purchased a car from dehli. We met with an accident in khajuraho. So we have visited Adinath motors chatarpur. They have returned our car in 2 months without proper servicing. Cover of driver side rear mirror was missing, AC was also not in working condition (even there was no damage to the AC during accident). The parts where they have applied paint, the paint is coming out of those parts.
What those ppl do is after making alliance with the insurance guy. They loot the customers and make money for themselves.

We did lot of complaint abt their manager Piyush. But inially he was not ready to listen even a sinle thing. He started to shout and saying bad words. Then I made a complaint for this too. Then he comes on line... we asked him that we want our car serviced in delhi itself as we cant come to chatarpur again. He was not ready. He wants that we get our car service done in the service center that is just like Adinath motor. When we moved to hyderabad he suggested Gem motors to us... Reviews are same for Gem motors too. we were not ready to get our service done over there bcoz it will again create the same situation.
N May 10, 2011 by
User
mishra_ajay Maruti Suzuki  - Nagpur, Nagpur, Maharashtra, India
 
This is Ajay Mishra from nagpur.A proud owner of maruti Swift LDI model Make of 2009 may.The vechile is performing superb.My vechile is maintained service to service and no other maintaince cost it has incuured.but as and when i give for servicing and after servicing one or the other part gets damaged and after showing that compalint formally they dnt make a note of it and after 2 or 3 days it gets worst and i have to pay amount for that part to get it repaired and till nw my vechile has not gone to any other mechanic except the service center so please make anote and try to get it resolved for me.
N Dec 25, 2012 by
User
ashishmishra55786  
 
Dear Sir I am Purchasing The Maruti Suzuki Wagon-r From Gazipur Maruti Show Room in Gazipur, Delhi, in the service time they told me you have to pay amount of Rs. 3,567/- but they did not do any thing in service my problem same as that time so please kindly do something for me..

Regard
Ashish Mishra
9953272722
N Jan 15, 2013 by
User
Carisa Bhatt  
 
you should try contacting maruti on their CRM number 1800 1800 180 or email them at contact@maruti.co.in and they should get in touch with you at the earliest. It’s worked for me in the past :)
N Jun 10, 2013 by
User
ashu1984u  
 
what is the sttus of my complaint no is 40744649.
N Jun 13, 2013 by
User
arunjan  
 
Dear Sir/ Madam,

My car Maruti Wagon R LXI CNG model (regn. no. UP32 DZ 4478 chasis no 349919) met with an accident in the month of April' 2013 and was taken to Maruti authorised work shop Anand Motors Agencies Ltd. Chinhat workshop, Lucknow. The car was being taken care under the job card no. JC13013574 and the service type was BODY REPAIR. The service supervisor name was Mr. Nikhil Kr. Srivastava, employee of Anand Motors Agencies Ltd.

The car was handed on 18.04.2013. After taking out the car I realised that the central locking system was not making any sound. Since there was no need of getting the central locking checked at the workshop when the car is always open, so I presumed that there might be some loose connection with the battery and that I also informed Mr. Nikhil Kr. Srivastava telephonically. I also reveived call from the customer care about the condition and quality of servicing done and was asked to rate the servicing. I had pointed this problem to them also and was told that they would get it rectified soon.

Last monday date 03.06.2013 Maruti people had asked the representative of Nippon company to get the central locking checked. But I was told that the the car did not have the central locking hooter and that the hooter was removed during the servicing time. This amounts to cheating on the part of Anand Motors Agencies Ltd. I was told that the part shall cost me Rs.850.00.

I further contacted the Service centre and called up Mr. Nikhil Kr. Srivastava and told him about the facts that the Nippon representative gave me. I was assured by him that he would get the work done very soon. Now I have been calling him but there seems to be no response from the Anand Motors people.

I am feeling cheated by the Service people. I had always showed my loyalty with the Maruti people and this is my second Maruti car. But now this incident has forced me have second thoughts about Maruti company. I had shown full faith in Anand Motors Agencies and they have cheated me.

I request you to kindly look into the matter as soon as possible.

I am sending you the contact no. of Mr. Nikhil Kr. Srivastava (09918626305) for your reference.

Thank you,

Regards,

Ms. Gunjan Kapur
(09838818489, 09839018489)
N Apr 17, 2014 by
User
Bharat Daxini  
 
break down of mileage after service at Tanu motors
N Apr 21, 2014 by
User
p.nemani  
 
Invoice no:br14000223 job card no.jc14000387 DT.12/4/14 wagon r LXI BS III
THE PEOBLEM FOR WHICH THE VEHICAL WAS GIVEN WAS NOT RECTIFIED AND MR.DHEERAJ CHOUDHARY
ASSURED US THAT WITHIN A DAY OR TWO HE WILL ARRANGE THE SPECIFIED PART AND COLLECT THE VEHICAL, REPLACE THE PART WHICH HAS BEEN RECOMENDED BY HIM ON THE JOB CARD. THE ABOVE MATTER WAS ASLO TOLD TO THE PERSON WHO CALLED US REGARDING THE SATISFACTION OF THE SERVICE. BUT TILL THE NO RESPONCE HAS BEEN GIVEN EITHER BY MR.DHEERAJ NOR BY COUSOMER RELATION PERSON. WE OPT FOR MARUTI ONLY BECAUSE OF ITS SATISFACTORY SERVICE, BUT THIS KIND OF SERIVE HAS MADE US THINK ABOUT PURCHASING MARUTI IN FUTURE. SO PLZ LOOK INTO THE MATTER
AND MAKE SURE THAT THE COMPANY FULFILLS THE COMMITMENT MADE BY HIM. DETAILS ARE :
CHAMPION CARS
BHILWARA (RAJ.)

PANKAJ NEMANI
9414114493
N Aug 5, 2014 by
User
RAJEEV BANSAL ADVOCATE  
 
REF: MARUTI CAR NO.DL 3C AD 4686 ( ALTO LXI) 2005, Mileage 38400 Kms.

I am Rajeev Bansal, Advocate, inform you the following facts:

A. Above said car given on 15.07.2014 for betterment of the life of the vehicle to M/S.FAIR DEAL CARS PVT LTD.12/67, SAHIBABAD INDL. AREA, Site IV, Ghaziabad, U.P.

B. Services done by SA Mr. Manish Malik/ Piyush Rana vide Cash Memo No.BC14006183, Job Card No.JC14007453, Amount Rs.6, 014.00.dated 15.07.14.

C. After the services, we observed that the car was not running smoothly. In addition to it, we also observed an irritating noise and average also reduced to 10.00Kms/Lt.

D. S.NO.13, of the Cash Memo ‘RUST REMOVAL SPRAY’ was not observed by us.

E. Body work shop (Paint) was also done by us with the same FAIR DEAL, SAHIBABAD INDL. AREA, Ghaziabad, U.P. before this service. Patches and cracks were also seen on the body of the car. We also informed about the poor quality work to the work shop.

F. Both problems were informed to the Dealer, being a professional, I every time face the shortage of time, while Dealer told to me to come to the service center for these problems but my submission in this regard was that why the work was not done in framed time or in one time up to the mark.

G. Above said work was done by us from your Auth. Service station for peace of mind not for giving birth to all these problems.

H. You are requested to solve the above said problems on FOC basis. Subject to the time factor.

An early action will be highly appreciated.

Rajeev Bansal,
Advocate,
9811363432.
rajeev_bnsl@yahoo.com
N Oct 30, 2014 by
User
Mohamed Siraj  
 
Respected sir;
> My car KL 13AB 3990 maruti alto met with an accident on 18th of august 2014. The car has been in the authorised workshop of maruti (popular vehicles, marakkarkandy) since the abovw date. The estimate which they gave after complete checking of the car was Rs 65, 000. they assured me that the car would be ready within two weeks. Every two weeks when i went to collect the vehicle the same phrase continued. This "two weeks" continued until 20th october 2014. And finally when I called the service company on the 24th of october they said everthing was ready and the car was ready for delivery. Immediately I went to the service station at marakkarandy and from there they sent me to thecservice station at melechova. The scene which I saw there was horrible. My car was parked in a deserted area with no proper safety measures. Even the number plate of the car was not fixed. The car was unclean with full mud and dirt all over the car. When enquired to the manager he said that the next two days was holiday and noyhing could be done.
> The most astonishing and annoying matter was when they submitted the final billl. The bill amount was Rs 135000. This is unbeleivable. Double the estimate amount??? I never expected such a response from one of the award winning companies of india. A leading company like maruti and its authorised service station shoukd stand with the interests of a common indian citizen. But here they ate not showing any concern to the emotions of a common man. I kindly request you to check into this problem immediately and take necessary action immediately. I really look forward in hearing from you eagerly waiting for a satisfactory reply.
> Yours faithfully,
> Mohammed siraj
> 09495183737

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    Maruti Suzuki - Service