[Resolved]  Maruti Suzuki — Delivery of September 2007 model instead of March 2008

This is to bring to your kind attention that on March 28 I asked the Maruti Dealer in your show room at Kurukshetra for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.
I am pursuing the matter with General Manager, Karnal Motors Pvt.Ltd. Kurukshetra with no result so far.
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Aug 14, 2020
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