[Resolved] Maruti Suzuki — MARUTI SERVICE | |
I had purchased a Maruti 800 car in June 2007 through Amar Cars Pvt. Ltd, Vadodara. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier.. Since I had just completed only 6000 kms but had aleady completed one year, my service was due in June 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing . I booked my car for Sunday 15th June, and went in the morning today to give the car for servicing .I got the job card done and gave the car with the assurance that I will get the car by evening. As soon I came back home, I got a call from the dealer stating that as per computer records available with them, my third service was already over and it was done at Eternal Motors, Bhavnagar in January 2008 with a Km reading of 9000 Kms.. The dealer informed that if I want service to be done it will be a paid service. I informed the dealer that it is a mistake since I have never taken my car to Bhavnagar. Since I suspected a major scandal, I went back to the dealer and collected the car without undergoing the service. This is a clear case of fraud and cheating, since the counterfoil of my third free service is still existing in my book and has not been detatched. I would like the following to be investigated. How are the computer records showing that I have done my third service when the counterfoil is still with me.? The computer records shows that the service was done at 9000 Kns in January 2008, whereas in reality I had completed only 6000 Kms in June 2008 How is it that the dealer in Bhavnagar had my entire personal details to fill up the job card in January 2008 including chassis no and engine no ? 4 Why is the dealer at Baroda insisting on a paid service inspite of the fact that all the details were explained to him ? This obviously shows that some other car has been given the advantage of free service using my personal details. This will be a part of a much bigger racket which will have to be investigated thoroughly. I am taking up the matter with the consumer forums and also with the M.D of Maruti Suzuki. HARISH S.KARKERA 15-06-08 Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 40 Comments | |
Comments
i have bought a maruti swift vdi MH 04 EH 1646 in june 2010 from angel cars vasai . from last one month oct2010 my car have eng.oil leakage problem i went four time to sai service center vasai west but they fail to clear my complaint..senior offcers of Maruti udyog are requested kindly look into my problem and take the proper action against the concerned service center. also requested kindly convey the action to me on my no.[protected] and [protected].
Reply
Maruti after sales service has become worst.There is no control of Maruti Service Engineers deputed by the Maruti to look after the problems being faced by its customers.
It is only your luck if you get your vehicle repaired satisfactory by chance.
I have also experienced serious problem with the work done by M/s Tanya Automobiles Lucknow. Their Service workers / supervisors team has destroyed my Vehicle which was very good running before the job done by M/s Tanya Automobiles Lucknow., All the workers in this service center pose themselves as an expert but actually they all are ZEERO / NIL in knowledge / experience. Every time they create new problem in the vehicle and ask for payment of job done, which was not required to be done.
Senior offcers of Maruti udyog are requested to look into its customers problems and take the proper action against the concerned service center
g p srivastava
mobile [protected]
It is only your luck if you get your vehicle repaired satisfactory by chance.
I have also experienced serious problem with the work done by M/s Tanya Automobiles Lucknow. Their Service workers / supervisors team has destroyed my Vehicle which was very good running before the job done by M/s Tanya Automobiles Lucknow., All the workers in this service center pose themselves as an expert but actually they all are ZEERO / NIL in knowledge / experience. Every time they create new problem in the vehicle and ask for payment of job done, which was not required to be done.
Senior offcers of Maruti udyog are requested to look into its customers problems and take the proper action against the concerned service center
g p srivastava
mobile [protected]
Dear Sir,
I wish to bring to your notice that I had purchased one RS 413 SHIFT VDI bearing ENGINE NO : 1457435 CHASSIS NO: 604003 from your Dearlership on 4th of OCTOBER 2010 in the name of RINI MUJEEB.
After taking delivery of the vehicle I had personally complained to Shooroom& Servise Advisor that the deisel tank was leaking. I was informed that if you fill the tank and use it for couple of days leak will stop. Which did not happen and I have been suffering the loss and which has resulted in no proper service and guidance from your end.
Further more when we had a look at the deisel tank as to where the leak is happening from I was amazed to notice an old deisel tank fitted to my new car. Iam attaching a photograph for your reference.
I sincerly hope you will view this very very seriously, failing which I will have to take nessary steps to make my claim on the said issue
Awaiting an early reply from you & steps taken to rectify the Diesel leakage in my vehicle
Regards
RINI MUJEEB
[protected]
[protected]
I wish to bring to your notice that I had purchased one RS 413 SHIFT VDI bearing ENGINE NO : 1457435 CHASSIS NO: 604003 from your Dearlership on 4th of OCTOBER 2010 in the name of RINI MUJEEB.
After taking delivery of the vehicle I had personally complained to Shooroom& Servise Advisor that the deisel tank was leaking. I was informed that if you fill the tank and use it for couple of days leak will stop. Which did not happen and I have been suffering the loss and which has resulted in no proper service and guidance from your end.
Further more when we had a look at the deisel tank as to where the leak is happening from I was amazed to notice an old deisel tank fitted to my new car. Iam attaching a photograph for your reference.
I sincerly hope you will view this very very seriously, failing which I will have to take nessary steps to make my claim on the said issue
Awaiting an early reply from you & steps taken to rectify the Diesel leakage in my vehicle
Regards
RINI MUJEEB
[protected]
[protected]
sir
my name is narendra singh solanki i am using maruti alto no. MP09CC8419, i gave my car for servicing to MY CAR SERVICE CENTER INDORE [M.P.] yesterday and they charged me 580 rs, what they did is just wash my car and give it to me back, as i check my car after servicing i find that they didn't repair the wiper and [water thorougher ]which through the water on the front glass, and after that as i ask them for all these things they behaved very rudely with me. so kindly reply me what should i do if you will not reply me then i will not use your product in future and sell my car.
contact no . [protected]
my name is narendra singh solanki i am using maruti alto no. MP09CC8419, i gave my car for servicing to MY CAR SERVICE CENTER INDORE [M.P.] yesterday and they charged me 580 rs, what they did is just wash my car and give it to me back, as i check my car after servicing i find that they didn't repair the wiper and [water thorougher ]which through the water on the front glass, and after that as i ask them for all these things they behaved very rudely with me. so kindly reply me what should i do if you will not reply me then i will not use your product in future and sell my car.
contact no . [protected]
i purchased Maruti RITZ on 16.05.10 model ritzzxi, chassis:173171, engine 4033153 from Shakumbari automobile haridwar. On 2nd free inspection service station charged me Rsw 350 toward oil treatment. i do not under stand what a service station does for oil treatment. i techanally understand eitheer change the oil or not change.
I seek from you to please clarify what exactly oil treatment is. Or i feel to take a cheating case by local dealer's service station .
wail for reply
M C GOYAL AGM- BHEL haridwar, 266 vivek vihar colony haridwar. email:[protected]@bhelhwr.co.in. mob:[protected]
I seek from you to please clarify what exactly oil treatment is. Or i feel to take a cheating case by local dealer's service station .
wail for reply
M C GOYAL AGM- BHEL haridwar, 266 vivek vihar colony haridwar. email:[protected]@bhelhwr.co.in. mob:[protected]
I had purchased a Maruti car (Alto WB 40N 8451) from Beekay Auto Pvt, Ltd, Asansol, West Bengal in the year 2008.My Car travels only 8500 KM(Approx). I have servicing my car regularly as per norms mentioned in the "Manual". In the last month of December'2011 on 10th Dec'11 I have servicing my car from BeeKay Auto Pvt. Ltd. Asansol, West Bengal. As per instruction in the manual, I have changed the lubricants and spark plug etc. (these are recorded in the invoice), After two days latter I saw some lubricants are leakage from my car and that is marked in my garage floor. Being a non technical person I does not care this things. After that I am going to out of station i.e. Raigarh. After 40 days i.e. on 23rd Jan'2011, I driven my car about 300 KM. But unfortunately during my journey my car gets start off, I pulled my car to the renowned servicing centre that is about 60 km from the breakdown spot. I ask the incharge of the service station that how it happens, surprisingly he told me it has happen due to leakage of coolant, cuts the gaskit and coolant and mobile are mixup. Also they told me that radiator has been damaged before one year. I ask them why they are not responding me during servicing time i, e, on 10th Dec'2011, The Servicing station charge Rs.5000.00 as repairing charge whereas I got service my car one month back and paid Rs.3500 as servicing charge, please suggest me.
Partha Samaddar ( Mobile [protected])
Partha Samaddar ( Mobile [protected])
Dear Sir,
This is Mohan.S from Chennai, I bought the car from Kapico Maruti - Chennai June 2007. Then My car met an accident in Chennai Bangalore Highways in the month of August 2007. Then it is repaired at Ganesh Cars – Vellore. Then I address my car Air conditioner is not giving cooling. I have addressed to Ganesh Cars Vellore – They checked and AC Gas filled in April 2009 (I am paid for this). Then again within 15 days Air conditioner cooling is not there. Again My car checked in Ganesh Cars and found AC gas leakage and filled AC gas at free of cost. Again my vehicle Air conditioner problem is there.
Then I took my vehicle to Kapico Maruti Service station, They are checked and said, CFR A/C cooling coil Overhauling or Needs to be changed and AC condenser & dryer pipe is bend. They said is chargeable because my vehicle warranty period expires.
Then I spoken to Ganesh Cars and communicated to them, They said please bring the car and we will do free of cost. Then I send my car to Ganesh cars Vellore, They changed some compressor oil, Oring, Pipe receiver, Pipe and liquid and filled AC Gas. They are charged only for the parts. Then I feel little bit comfortable but not to real AC effect. I can’t find AC effect due to winter season. Again I done regular service at Ganesh vellore – December 2009. Summer starts Again I found my car AC is problem. Then Again send my vehicle to Ganesh cars for AC problem. Again they filled AC gas.
At last now they are informed in April 2011. Your compress got cheased need to be replaced. Your car is not in warranty period. So you have to pay for this.
Car Number : TN 05V 4278
Model : Zen Estilo – Lxi
Chasis N0. : 144824
Engine No. : 3268871
Note : We have addressed this AC problem on April 2009 itself. When my vehicle was covered in Warranty period. Because Ganesh Cars – Poor Service support, As a customer I am suffering. Now I got approximate cost working to correct this problem is Rs.28, 000-/
Please do the needful to change the compressor and supporting elements at free of cost by Ganesh cars.
Thanks & Regards,
S. Mohan
This is Mohan.S from Chennai, I bought the car from Kapico Maruti - Chennai June 2007. Then My car met an accident in Chennai Bangalore Highways in the month of August 2007. Then it is repaired at Ganesh Cars – Vellore. Then I address my car Air conditioner is not giving cooling. I have addressed to Ganesh Cars Vellore – They checked and AC Gas filled in April 2009 (I am paid for this). Then again within 15 days Air conditioner cooling is not there. Again My car checked in Ganesh Cars and found AC gas leakage and filled AC gas at free of cost. Again my vehicle Air conditioner problem is there.
Then I took my vehicle to Kapico Maruti Service station, They are checked and said, CFR A/C cooling coil Overhauling or Needs to be changed and AC condenser & dryer pipe is bend. They said is chargeable because my vehicle warranty period expires.
Then I spoken to Ganesh Cars and communicated to them, They said please bring the car and we will do free of cost. Then I send my car to Ganesh cars Vellore, They changed some compressor oil, Oring, Pipe receiver, Pipe and liquid and filled AC Gas. They are charged only for the parts. Then I feel little bit comfortable but not to real AC effect. I can’t find AC effect due to winter season. Again I done regular service at Ganesh vellore – December 2009. Summer starts Again I found my car AC is problem. Then Again send my vehicle to Ganesh cars for AC problem. Again they filled AC gas.
At last now they are informed in April 2011. Your compress got cheased need to be replaced. Your car is not in warranty period. So you have to pay for this.
Car Number : TN 05V 4278
Model : Zen Estilo – Lxi
Chasis N0. : 144824
Engine No. : 3268871
Note : We have addressed this AC problem on April 2009 itself. When my vehicle was covered in Warranty period. Because Ganesh Cars – Poor Service support, As a customer I am suffering. Now I got approximate cost working to correct this problem is Rs.28, 000-/
Please do the needful to change the compressor and supporting elements at free of cost by Ganesh cars.
Thanks & Regards,
S. Mohan
Dear sir,
We are having MARUTI RITZ KA05MH9886,
We are facing engine oil consumption complaint. We left car for repair to GARUDA AUTO CRAFT bangalore-(Malleswaram), They have overhauled engine. But after that we have faced abnormal noise & oil consumption. Then we have taken our car to Cahndana Motors, They have arrested the noise but still oil consumption is there. But we are totaly not satisfied with Garuda Auto Craft. To we ahave to take and get solution for the problem.
your's
Dayaram D Patel.
[protected]
[protected]@yahoo.com
We are having MARUTI RITZ KA05MH9886,
We are facing engine oil consumption complaint. We left car for repair to GARUDA AUTO CRAFT bangalore-(Malleswaram), They have overhauled engine. But after that we have faced abnormal noise & oil consumption. Then we have taken our car to Cahndana Motors, They have arrested the noise but still oil consumption is there. But we are totaly not satisfied with Garuda Auto Craft. To we ahave to take and get solution for the problem.
your's
Dayaram D Patel.
[protected]
[protected]@yahoo.com
Maruti Suzuki — service not satisfactory
Dear Team,i have purchased one maruti suzuki alto lxi model from batra auto agencies in faridabad.
Now after six months It is giving problems such as the engine is not starting, self is working properly/fine. The car is under warranty and 4000 kms is being used. On sending the car to authorised service station they are giving us lame excuses that you petrol contains water thus your car is not starting .
The car is sent to service center and they promises that the problem is resolved and charge us for Rs 1300/- the same problem occured again and again they are giving the same excuses and this time no fuel is filled after servicing . Again complaint was launched to service center and company person came for the same and take the car to service center.
But the problem still exists. It has been very dissapointing to say that service center dont even know what the problem exactly is and just charging us labor charges.
Thus requesting you solve my problem and this time i will not pay any single penny to service center. Sorry to say but buying a maruti suzuki car of your brand was a useless decision and especially from batra auto agengy because they only know how to fraud people.
Waiting for your postive response.
Hitesh pahwa
[protected]
[protected]@yahoo.co.in
dear sir we are get th new omni car with full net cash at Kalyani Motors show room bangalore. it is get lost two months ago recently unfortunatly face the accident at lost 25days ago. So we are send the repair purpose Kalyani Motors Bangalore. Upto date that person is not responce our phone call and not repair our vehicle
kindly take action shortly :-
Kalyani motors person Mobile No:- [protected]
Customer Mobile No :- [protected]
Kumaran
kindly take action shortly :-
Kalyani motors person Mobile No:- [protected]
Customer Mobile No :- [protected]
Kumaran
Hitesh,
If you take care of your car, your car will take care of you. Make sure that you fill-up your tank completely to prevent condensation in the fuel tank and get the tank filled from reliable filling stations.
If you take care of your car, your car will take care of you. Make sure that you fill-up your tank completely to prevent condensation in the fuel tank and get the tank filled from reliable filling stations.
Dear Sir,
I had given my car (vehicle number KA03MH5381) for service at Pratham motors (#16, Belandur, Sarjapur, Marathahalli Outer Ring road, Bangalore-560037) but service is really very bad. Then I have discuss with SA (name-Shivanna, mobile number-[protected]) but he was trying to fool the customer and lastly he told to bring the car again (no please no request to customer ‘me’). Next day he called to me and giving the pressure for not complaining to customer care.
For your information it was mentioned in job card also-
1.Gear is not smooth.
After service also not smooth. In the last service also same problem was informed but not resolved.
2. Reverse gear is little bit tough.
After service also not smooth. In the last service also same problem was informed but not resolved.
3. Horn not working properly (some time missing).
After service also not smooth.
For all above he was trying to explain me to accept there is no problem. As per discussion I have come to one point only “Customer is nothing and customer problem is not important for Maruti”
I would like to request you to take action on the Pratham Motors (maruti service centre).
I will wait for your positive reply.
Best Regards,
Syed Q Ali
I had given my car (vehicle number KA03MH5381) for service at Pratham motors (#16, Belandur, Sarjapur, Marathahalli Outer Ring road, Bangalore-560037) but service is really very bad. Then I have discuss with SA (name-Shivanna, mobile number-[protected]) but he was trying to fool the customer and lastly he told to bring the car again (no please no request to customer ‘me’). Next day he called to me and giving the pressure for not complaining to customer care.
For your information it was mentioned in job card also-
1.Gear is not smooth.
After service also not smooth. In the last service also same problem was informed but not resolved.
2. Reverse gear is little bit tough.
After service also not smooth. In the last service also same problem was informed but not resolved.
3. Horn not working properly (some time missing).
After service also not smooth.
For all above he was trying to explain me to accept there is no problem. As per discussion I have come to one point only “Customer is nothing and customer problem is not important for Maruti”
I would like to request you to take action on the Pratham Motors (maruti service centre).
I will wait for your positive reply.
Best Regards,
Syed Q Ali
dear sir,
i gave my car zen estilo TN22BV 5467 for regular service to vishnu cars pvt ltd, pallavaram, chennai. the power window was working very well before submitting to service. the power window was damaged and handed over to me with the window in open condition and the excellent service advisor- mr.hafeezuddin was unable to rectify nor was able to answer any calls and conveniently switched off his mobile. this excellent service has given unnecessary tensions and great disturbance to my profession as a doctor. do these people not have any moral responsibility towards the work they do?
DR. R. SANTHANAM, NEUROSURGEON, [protected], [protected]@yahoo.co.in
i gave my car zen estilo TN22BV 5467 for regular service to vishnu cars pvt ltd, pallavaram, chennai. the power window was working very well before submitting to service. the power window was damaged and handed over to me with the window in open condition and the excellent service advisor- mr.hafeezuddin was unable to rectify nor was able to answer any calls and conveniently switched off his mobile. this excellent service has given unnecessary tensions and great disturbance to my profession as a doctor. do these people not have any moral responsibility towards the work they do?
DR. R. SANTHANAM, NEUROSURGEON, [protected], [protected]@yahoo.co.in
My name is Jayachandran.G. I am working as a Forest Range Officer in Kerala Forest and Wildlife Department. After a major accident my Alto car bearing Reg.No KL 37 4437 was repaired by popular service centre Kothamangalam Kerala on the month of August 2011. After Six month of the servicing the break pad and disc of the front left side is irreparably damaged. It is replaced by another maruthy authorised service centre in Adimaly. Unfortunately after another six month of this replacement the same problem is happened again. This time I approached Popular service centre Kottayam
for servicing. After the check up the learnt supervisor told me that your vehicle"s front left wheel is inclined a lot. after thorough checking they found out that in the period of the servicing at kothamangalam the knuckle has not been replaced. When the time of the servicing after the accident it was essential to replace the old knuckle. Because of the malservicing done by the service centre I have lost about Rs. 3000/- I have decided to approach the same service centre on 11nth of this month. I prayed you to give an instruction to the manager of the above firm to redress my grievance at the earliest.
Yours faithfully
Jayachandran.g [protected]
for servicing. After the check up the learnt supervisor told me that your vehicle"s front left wheel is inclined a lot. after thorough checking they found out that in the period of the servicing at kothamangalam the knuckle has not been replaced. When the time of the servicing after the accident it was essential to replace the old knuckle. Because of the malservicing done by the service centre I have lost about Rs. 3000/- I have decided to approach the same service centre on 11nth of this month. I prayed you to give an instruction to the manager of the above firm to redress my grievance at the earliest.
Yours faithfully
Jayachandran.g [protected]
I am the owner of Maruti swift D’zire
Model no.2010 purchased at Mandovi Motors pvt.ltd.Dealer code No.0206
I had lost my car key No.5513.
I had given order for new one on[protected] at Mandovi motors pvt ltd.
Paid advance Rs.1000/- receipt No.13589.
Still I did not got the key after many follow ups.
Is this your standared of quality?
Pls look up on this matter.
Thanks for your consideration.
Yours faithfully
Mohammed Aslam Beig
Model no.2010 purchased at Mandovi Motors pvt.ltd.Dealer code No.0206
I had lost my car key No.5513.
I had given order for new one on[protected] at Mandovi motors pvt ltd.
Paid advance Rs.1000/- receipt No.13589.
Still I did not got the key after many follow ups.
Is this your standared of quality?
Pls look up on this matter.
Thanks for your consideration.
Yours faithfully
Mohammed Aslam Beig
Dear Sir,
I have purchased a Maruti- Suzuki Alto 800 on 11 Nov 12(delivery received) from Sai Service Kondhwa, Pune.
There is only one side mirror fitted in the car.However I am interested to put an additional mirror( on cash payment)on the co drivers side. THE MIRROR IS NOT AVAILABLE TILL DATE.
I do not understand that when a car is launched parts should be immediately available, which is not the case.
Can you kindly provide the mirror assembly at the earliest.
regards,
Lt Col D M PURANDARE
Mob No :[protected]
I have purchased a Maruti- Suzuki Alto 800 on 11 Nov 12(delivery received) from Sai Service Kondhwa, Pune.
There is only one side mirror fitted in the car.However I am interested to put an additional mirror( on cash payment)on the co drivers side. THE MIRROR IS NOT AVAILABLE TILL DATE.
I do not understand that when a car is launched parts should be immediately available, which is not the case.
Can you kindly provide the mirror assembly at the earliest.
regards,
Lt Col D M PURANDARE
Mob No :[protected]
dear who so ever concerned,
I am Dr shyam savith. i got the first 2 free services of my RITZ-ZDI at SB motors kakinada, andhrapradesh. after the first service, i had problems with the ABS braking system ineffctive brake and skidding even at a speed of 40 kmph...during the second servicing i expressed the problem and the same problem showed up during the test drive after service but i was told that nothing can be done better..and they had no answers for it..kindly suggest me a solution, an expert who can deal with the ABS.
Another bad experience... I got my maruti 800 dlx 2006 model serviced at SB motors kakinada, A.P, few before few months. i got back my car with a broken dash board.. I asked for a replacement but the personnell would only do a patch up repair... I took photograpgs of the damage and mailed them to the GM, SB Motors, Mr. GUPTA for necessary action. i was promissed a replacement of the dashbord with a new one, but i have only been waiting since the past 4 months for it...i have all the evidences..photographs of all the bamage..i request the concerned authority to react at the earliest and do the needful... i didnot approach the consumer forum just because i was promissed, replacement of the damage done during servicing... i would'nt hesitate acting if i donot get a favourable responce at the earliest... i requuest prompt responce.
my email id - [protected]@gmail.com.
I am Dr shyam savith. i got the first 2 free services of my RITZ-ZDI at SB motors kakinada, andhrapradesh. after the first service, i had problems with the ABS braking system ineffctive brake and skidding even at a speed of 40 kmph...during the second servicing i expressed the problem and the same problem showed up during the test drive after service but i was told that nothing can be done better..and they had no answers for it..kindly suggest me a solution, an expert who can deal with the ABS.
Another bad experience... I got my maruti 800 dlx 2006 model serviced at SB motors kakinada, A.P, few before few months. i got back my car with a broken dash board.. I asked for a replacement but the personnell would only do a patch up repair... I took photograpgs of the damage and mailed them to the GM, SB Motors, Mr. GUPTA for necessary action. i was promissed a replacement of the dashbord with a new one, but i have only been waiting since the past 4 months for it...i have all the evidences..photographs of all the bamage..i request the concerned authority to react at the earliest and do the needful... i didnot approach the consumer forum just because i was promissed, replacement of the damage done during servicing... i would'nt hesitate acting if i donot get a favourable responce at the earliest... i requuest prompt responce.
my email id - [protected]@gmail.com.
aadi maruti in coimbatore is very very very low class service station, dont beleive them its like killing your car in front of you.
I would like to share my car servicing experience with your authorized services station Mycar in Pune address: survey No. 131, Mumbai - Bangalore Highway, Wakad, Pune - 411 057. Last week I gave my Ritz car for serving that had my Iphone mobile car charger and when I got the car Back its not there in the car. I don't know how to trust this service center if they take away car charger with Rs 600 how safe is car worth 6, 00, 000 in Mycar hands ?
thx
Shweta
thx
Shweta
steering colour gone be light & dealer send worng R.C
Dear Sir, steering colour gone be light in 2 months & dealer send worng R.C. CNG not mention in RC. Thanks. Jogender Singh [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 11 4678 1000 [New Delhi]
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