| Address: | Nainital, Uttarakhand |
Dear Sir,
I baught a car (Maruti EECO) from Nainital Motors Pvt Ltd., Haldwani (Nainital) on 20th August 2010 with extended three years warrantee and insurance.
After 3 Months, Its Engine Oil Level gone down, and I refilled it with Castrol Engine Oil, and drove car smoothly for 2 weeks. Suddenly I found Noise from the Engine after driving 20 Kms continuesly. I called the dealer and they suggested to bring the car at their workshop. Next Day, I went there, told them about the problem. They told we will replace engine and check, you will get your car within 2 Days. It was OK with me. I called them after 2 Days, they told, some part (bearing rod) needs to be replaced, rest is OK. I said about the warrantee, they refused. Next day I called them to check the status, they said one more part (Oil Pump) has to be replaced, and no warranty given. I was frusted, still I said make it ready, They given me next 4 days of time, I called them after a week, they told take your car tomorrow. I went there to take the car, I was shocked Car was all opened, spares were all hoz-poz. Car was not ready at all but no one responsible was with the car, they didn't turned up for half an hour, then Mr. Pande came and Said come and take your car tomorrow. I was upset. Next day I called them to come, they didn't pickup the phone, Second day they called me and said your car's filter and engine has been ceased, This all repairing will cost you around Rs. 45000/-. I was shocked and very frusted when they said No warrntee and and told me a new and self created problem after 16 days.
Now, I am helpless, and expecting support from you. Pls check and verify the problem and provide me the solution.
Thanks and Regardss
Harish Chandra Joshi
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