[Resolved]  Maruti Suzuki India Ltd — service problem

Address:

Alappuzha, Kerala

Dear Sir
Good day to you. I am JOHNY PAUL from Alappuzha, I have
purchased a used vehicle (Regn No: KL 46 A 5995, Category: GR, Model:
SX4 ZXI, chassis No: 128383, Engine No: 1330859, Delivery date:
24/08/12, Certificate No: A[protected] from popular vehicles and
services ltd Trissur. Sales Person was Mr.Gladson.

When I saw the vehicle, I like the vehicle and had a test
drive as well. After that I realised there is problem with Shock
Absorbers (that makes the vehicle a jumpy feel all time).vibration and
jerking sound while clutch release, Steering and gear liver tight,
power window jam. I informed them all these things and they agreed
also. So I purchased the vehicle on condition that they will clear all
these kinds of complaints with in one week. There is some delay in
getting some parts from somewhere else, that’s why they told the delay
of one week time. I agreed to their conditions and I took the delivery
on24/08/12.

In spite of several calls and reminders after one month when
I called, they told me to come with the vehicle. They kept the
vehicles 20 days in the yard. One day they informed that they are
facing some problem in availability of some parts. I took my vehicle
back without doing anything as they promised.

Again after waiting a long period, got a call from them and I
have gone with the vehicle. Again they kept my vehicle in the yards
for another one month. I was fed up by this time and contacted
Mrs.Goldy, true Value Manager and she arranged the service in three
days. They have cleared only problem with the power window. Rest of
the problems is still with my vehicle.

SHALL I ASK SOME QUESTIONS TO MARUTI TRUE VALE??? THIS IS THE
WAY HOW YOU TREAT YOUR PREMIUM CUSTOMER????WHERE SHOULD I GO WITH THIS
VEHICLE TO SOLVE MY PROBLEM???TO WHOM SHOULD I CONTACT????



YOUR EARLY RESPONSE IN THIS REGARD WILL BE APPRECIATED

Respects and regards.
JOHNY PAUL
PETTICKAL HOUSE
CHURCH ROAD
MULLACKAL ALAPPUZHA
Mo: [protected]
Res:[protected]
Off:[protected], 2127722
www.rivergoddess.org
Email: [protected]@rivergoddess.org