[Resolved]  Maruti Suzuki / Mar — Wiper arm broken in the new M800 duo car

I have purchased the maruti car and the details are as below: Car Model: M800 AC Duo Date of Purchase: 5th January 2009 Registration Number: MH01AH7246 Dealer Name: FORT POINT AUTOMOTIVE CARS PVT. LTD., CODE-0519 Hindustan Mills Compound, Dr. Anandrao Nair Marg Saat Rasta, Mahalaxmi, Mumbai

As you are aware my car is just 5 months old and still in the warranty period. Last week, when I was driving my vehicle in the rain all of a sudden, the wiper of the car stopped functioning. I could not move the vehicle further as the visibility was beyond driving. I just got stranded in the middle of the road and was forced to go to a side of the road, till the rain stopped. Later, I was to get out clean the glass and drive very slowly. I have to clean every now and then till I reach my destination. Later I observed that the hinge joint of the wiper arm was broken, whereas the wiper motor is working. It is just impossible for me to digest that a brand new car (that too of a reputed make like Maruti) to fail in just two days of its use in rainy period.

Since I had to go to Chennai for an official work, I kept my car aside after lodging the complaint with the dealer. At the same time, my second free service (6 months service) was due and I told the dealer to kindly pick the car from my residence, as I was not in town. I have left the message with my family, in an assumption that the car is serviced and also the problem will get rectified in my absence so that the time is saved. Accordingly, my car was picked up from my residence on 21st morning for servicing and also for the repair. I got a call on my mobile (as I was still in Chennai) from the customer relation officer mentioning that the car is serviced, but the required spares for the wiper unit is not available and will take two or more days.

I was given with two options like, I can take the car without the wiper unit rectification or leave the car with the workshop till the wiper is set right. Since, I have an urgent appointment on 23rd morning, I had requested them to please leave the car at my residence and can be picked up later once the wiper unit spares are ready. Accordingly, my car was returned on 22nd evening after 2nd free service, but with the wiper still not functioning. You may pleas note that the service unit is about 20 KM away (colaba to cottongreen) from my place of residence.

Now, I would like to know the following from the Maruti, that Why the wiper hinge arm broken within just two days of its use? What kind of testing do you carry out to test its quality? What is its MTBF value? Is it my car unit is having the problem or the entire batch of the wiper unit is defective? Was there any other complaint from the similar batch of car? I am extremely unhappy that this problem has put me in a highly unsafe condition of driving and is beyond my expectation from a company like Maruti, who are reputed for its quality and safety of passenger vehicles.