[Resolved]  Maruti Suzuki — DAMAGE - CLUTCH TWICE WITH IN 6 MONTHS

Address:

Mumbai City, Maharashtra

Good Day Niteen,

Complain : Swift – MH 02 BJ 6554 = No of kms 12000 approx

Further to our discussion with Nitin as well Prashant today, here are my details….

Swift was purchased from Vitesse Andheri in April 2009. The car is been driven by undersigned & used to & fro to office at Powai.
Feb 2010 we had faced CLUTCH problem which was resolved & got the same replaced from Maruti service centre. However with 6 months the same problem occurred in last week & the car could not take pick up in 1st gear also.

With this regards here I strongly oppose to take it as driving fault & looks like manufacturing defeat. Agree & consider that these are not covered under warranty as they are wear & tear parts. Please note that I am using/driving a maruti ZEN for nearly 9 yrs almost & very glad to say that we did NOT face any such problem till date. THEN WHY SWIFT……..???????????

Following points to consider this case as strong & would like MARUTI to prove the services & how much customer care is being taken.

 One person drive – handled by one person.
 ONLY 12000 approx kms run
 Handled NOT by NEW LEARNER.
 Having agreed driving fault etc……in FEB 10 when the entire clutch was changed why it has been repeated with 6 months ?
 The person driving the care has an exp of driving for 10 yrs in Mumbai traffic.

At present the Swift is safely parked at our residence at Santacruz west. Appreciate the service & the response given by Prashant & expect MARUTI also to look at this problem from different angle instead of not saying the usual defensive answers as we always till now have given priority to MARUTI fly - vehicle & want the similar justification to look ahead also.

Prashant (ric) : Kindly have a word with Nitin & let me know when the car can be tow to your workshop. ( agree the towing charges will be paid by us).

At the time of Last service done the warranty also was extended to 3 yrs as specified by your technician Mr. Yellop & one service /labour was agreed to be free of cost.

Expecting a favourable reply soon if not then I don’t mind going ahead to take up the matter to your seniors – Maruti & even to maruti customer forum to make all aware of the problem so that at least this won’t be reoccurring problem.

Please don’t hesitate to call me on cell [protected]

AFTER THIS COMPLAINT MARUTI reginol office at BANDRA did not bother to take positive step but we had top replace the same with new one finally paying form out pocket.

WANT AN ANSWER FOR THESE ?

Thanks & Regards,
Geeta Shirolkar |Payroll Manager | Northern Marine Management (India) Pvt. Ltd. | +[protected] CELL [protected] Main Number: +[protected] Main Fax: +[protected]