Comments
hi
this is yogesh i am working in motorola
i booked a swift vxi from pasco automobile, gurgaon in 25/03/2008 i met Mr ajay dixit he is excutive in pasco and he is worked under the Mr Umesh he is a team lead in pasco.
actully at then i want swift desire vdi and ajay said me i will convert your booking from swift vxi to swift desire vdi you dont worry pasco can handel it and i gave him 10000 /- case .
and when dezire launched he told me your booking is has been converted from swift vxi to swift dezire vdi and when i asked about any reciept he told me that i have you dont worry.
i did time to time him. he told me every time your swift dezire will delive within 2 months.
recently i visited pasco and i met mr umesh and he told me there is no booking of dezire in your name.
when i dicussed whole tragedy with umesh instead to take action he make his maketing tricks u dont worry i[censored] book now i will deliver u within 2 months
i shows everybody is involved to cheat with customer and play with customer feeling
this is yogesh i am working in motorola
i booked a swift vxi from pasco automobile, gurgaon in 25/03/2008 i met Mr ajay dixit he is excutive in pasco and he is worked under the Mr Umesh he is a team lead in pasco.
actully at then i want swift desire vdi and ajay said me i will convert your booking from swift vxi to swift desire vdi you dont worry pasco can handel it and i gave him 10000 /- case .
and when dezire launched he told me your booking is has been converted from swift vxi to swift dezire vdi and when i asked about any reciept he told me that i have you dont worry.
i did time to time him. he told me every time your swift dezire will delive within 2 months.
recently i visited pasco and i met mr umesh and he told me there is no booking of dezire in your name.
when i dicussed whole tragedy with umesh instead to take action he make his maketing tricks u dont worry i[censored] book now i will deliver u within 2 months
i shows everybody is involved to cheat with customer and play with customer feeling
MARUTI ALTO LXI — missing of parts & Bad Cleaning services
Dear Sir / Madam,I have given my Car for Sevice & Cleaning to Chittosho Motors authorised Maruti Dealer Code :L102 WorkShop Address : C-147, Phase -7, (Industrial Area ) Mohali(Punjab) on 28/06/08 - I want to tell that they hv replaced my Stepny with sm other car due to which i face a lot of inconvienience while hvng journey to outstation .
When i reached at Service Station on 30/06/08 & ask the workshop manager to solicit the matter / Instead of soliciting the matter / service advisor (Vinay Kumar) told me in front of workshop manager that i shd check my parts b4 taking my car after service even the Time Card was also there in my car after 2 days.
This all shows that no one check the car b4 handover & this all creates a very bad impression on the customer also all maruti customer nd to chk each & every parts b4 takeover his/her car like filter / nuts / balance weight etc.
Even when i showed dissatisfaction towards cleaning the SA told me that they r nt bound to clean the car inside & only use vaccum cleaner for cleaning if smthing left thats nt their headache.
Pls resolve the issue & replace the stepny with my original one & pay me the expenses incurred in Inconvenience.
Also suggest a alternative of Chittosho Motors at Mohali (Punjab)
Rgds,
Sachin Kumar,
Contact No : 0-[protected] / [protected].
Job Card No : JC08015709
EW Contract No : 06667046
Invoice No : BC08003284
Maruti alto lxi — regarding misplacement of the stepny
hi sirwith due respect i sachin kumar is not at all satisfied with the kind of service and behaviour giver by the maruti service station chittttosho motor workshop no. c147 phase 7 industrial area mohali on date 28/06/08 via job card no. JC08015709, just want to tell you i had given my car for service and repair and they have replaced my original stepny with non alto and not ready to accept and return it, apart from that when i asked for that they are saying that you people are threatening us, so what i m going to do is that i will file a case in consumer court as i never expected this from maruti .i rarely met an accident inthe middle of night with my family while having a journey in the outskirts of karnal beacuse of maruti and instead of soliciting the matter they tried to blame me.
i will escalate this matter to the higher authorities and to the consumer court.
regards
sachin kumar
[protected]
Maruti Suzuki — Problem with tyres in new tyres
Hi,I Bought a new Maruti Swift and right from the first day one of its tyres is giving problem. I have complained this to the dealer & even my car is under warrnty but nothing has been done till date.
we have purchased Wagon R LXI reg. No.- HR 26 Ap 0672 during nov. -2007 from Apra Auto India Pvt. Ltd., 32 Miles Stone, Gurgaon . when ever car run thru water it snecks in to the car body and came out while driving for next 3-4 days. this type of incident happened 2-3 times due to this carpet of car is spoiled and there is smell in car i think it is manufacturing defect i have complained about it to Mr. Deepak Yadav Apra Auto Show room from whom it was purchased and Mr. Lakhan and DGM Mr. Sharma at Apra Auto Service Centre, MAnesar. No proper response has came from their side. i want some perfect solution so that water may no enter into car body in failure and carpet may please be changed without cost.
Maruti Suzuki — Pathetic Average Omni Cargo LPG
Brought 2 Omni Cargos LPG Model was committed an average of 11-12 Kms/Litre in city driving The vehicles however give a pathetic average of 4.5 Kms/Litre. Despite repeatedly leaving the vehicle at the Vittese service centre in Andheri Mumbai there has been no improvement. I have been paying thru my nose for fuel charges which turns out far more expensive then petrol cars also. This is to inform you that I have given my Alto Car to Competant motors, Ghazipur or non functiopning of the battery, but I was informed that the alternator of the vechile is defective, To my utter shock they told me that they have sent the alternator to the Lucas company to replace, till then you have to wait for the Replacement order from the Lucas Company, This Vechile has been given on friday 08-08-08, Then I told them to give me the Replacement Car but that is not availiable, Please advice me what to do. This is very bad on the part of the company, as you have given me the Warranty and not the lucas so Why I suffer due to your internal matter with the Lucas. Please Reply immediately and do the need ful urgently as I am from media and I have to travel a lot.
Dear Sir,
I have purchased a used Maruthi 800 car vide Registration No.AP-05-AS-1917 from the used car mela sandilo conducted by Avnash Automobiles, Visakhapatnam, on behalf of Maruthi Udyog.
I was given to understand that vehicle is in a good condition and before delivery shall be thorougly checked by trained Maruthi mechanics. I was also told that the Dealership shall arrange finance through HDFC. I am facing lot of problems in the vehicle and have already discussed with the Dealership, Mr.Raja, Mr.Achari & Mr.Sunil (Director of Avnash Automobiles Maruthi Service Centre, Visakhapatnam) dealt with me on behalf of Avnash Automobiles. Since no satisfactory solution is given I would like to bring following to your notice for necessary acation.
1.On 4th day of discussion HDFC refused to finance the vehicle and I was compelled to meet other financers and arrange it on my own through Cholamandalam.
2.Without proper servicing and check up the vehicle was dilivered to me on 25.06.2008
3.There is complaint of Engine Oil leakage and once the entire oil was drained out. I got it repaired temporarily by paying Rs.1000/, but I have to replace the part which is costing around Rs.2500/- to get rid of the problem permanently. When I went to the above said dealer, I was said that since this is non true value car, there is no guarantee, I agree with you this car has a LPG GAS but I told them that since it has a LPG you have to look out these problems before delivering the car, how can a person afford these kind of problems within 4 days of buying a car.
I have faith in Maruthi Udyog, Since I brought the car from Avnash Automobiles, Dealer of (Maruthi Udyog)I have the confidence that such a big dealer of Maruthi Udyog cannot fraud.
4. Silencer was damage and I got it repaired repaired by paying Rs.1800/-
5.Beading is not proper and rain water comes inside the car.
6.Some sound is observed from the engine and experts say that in future it will give more problems.
7.After making the payment and visiting Delership for problems I was told that it is a non value car and there is no warranty.
8.I paid Rs.110000/- and preferred to buy car from Dealership as customers have faith on Maruthi Udyog. Any third party can sell a faulty car but not the Maruthi Dealership.
If customers are kept in dark and faulty vehicles are sold to them this will only spoil image of Maruthi Udyog.
You are requested to instruct your dealership Avnash Automoblies, Visakhapatnam for proper check up and repairs of my car for free of cost or replace it with any other good used car. I shall also be thankful to you if you can arrange for refund of my expenses incurred for repairs of the said vehicle.
Your early reply and favourable action shall be highly appreciated.
With regards,
ABDUL SALEEM
I have purchased a used Maruthi 800 car vide Registration No.AP-05-AS-1917 from the used car mela sandilo conducted by Avnash Automobiles, Visakhapatnam, on behalf of Maruthi Udyog.
I was given to understand that vehicle is in a good condition and before delivery shall be thorougly checked by trained Maruthi mechanics. I was also told that the Dealership shall arrange finance through HDFC. I am facing lot of problems in the vehicle and have already discussed with the Dealership, Mr.Raja, Mr.Achari & Mr.Sunil (Director of Avnash Automobiles Maruthi Service Centre, Visakhapatnam) dealt with me on behalf of Avnash Automobiles. Since no satisfactory solution is given I would like to bring following to your notice for necessary acation.
1.On 4th day of discussion HDFC refused to finance the vehicle and I was compelled to meet other financers and arrange it on my own through Cholamandalam.
2.Without proper servicing and check up the vehicle was dilivered to me on 25.06.2008
3.There is complaint of Engine Oil leakage and once the entire oil was drained out. I got it repaired temporarily by paying Rs.1000/, but I have to replace the part which is costing around Rs.2500/- to get rid of the problem permanently. When I went to the above said dealer, I was said that since this is non true value car, there is no guarantee, I agree with you this car has a LPG GAS but I told them that since it has a LPG you have to look out these problems before delivering the car, how can a person afford these kind of problems within 4 days of buying a car.
I have faith in Maruthi Udyog, Since I brought the car from Avnash Automobiles, Dealer of (Maruthi Udyog)I have the confidence that such a big dealer of Maruthi Udyog cannot fraud.
4. Silencer was damage and I got it repaired repaired by paying Rs.1800/-
5.Beading is not proper and rain water comes inside the car.
6.Some sound is observed from the engine and experts say that in future it will give more problems.
7.After making the payment and visiting Delership for problems I was told that it is a non value car and there is no warranty.
8.I paid Rs.110000/- and preferred to buy car from Dealership as customers have faith on Maruthi Udyog. Any third party can sell a faulty car but not the Maruthi Dealership.
If customers are kept in dark and faulty vehicles are sold to them this will only spoil image of Maruthi Udyog.
You are requested to instruct your dealership Avnash Automoblies, Visakhapatnam for proper check up and repairs of my car for free of cost or replace it with any other good used car. I shall also be thankful to you if you can arrange for refund of my expenses incurred for repairs of the said vehicle.
Your early reply and favourable action shall be highly appreciated.
With regards,
ABDUL SALEEM
Dear Sir,
I have purchased a used Maruthi 800 car vide Registration No.AP-05-AS-1917 from the used car mela sandilo conducted by Avnash Automobiles, Visakhapatnam, on behalf of Maruthi Udyog.
I was given to understand that vehicle is in a good condition and before delivery shall be thorougly checked by trained Maruthi mechanics. I was also told that the Dealership shall arrange finance through HDFC. I am facing lot of problems in the vehicle and have already discussed with the Dealership, Mr.Raja, Mr.Achari & Mr.Sunil (Director of Avnash Automobiles Maruthi Service Centre, Visakhapatnam) dealt with me on behalf of Avnash Automobiles. Since no satisfactory solution is given I would like to bring following to your notice for necessary acation.
1.On 4th day of discussion HDFC refused to finance the vehicle and I was compelled to meet other financers and arrange it on my own through Cholamandalam.
2.Without proper servicing and check up the vehicle was dilivered to me on 25.06.2008
3.There is complaint of Engine Oil leakage and once the entire oil was drained out. I got it repaired temporarily by paying Rs.1000/, but I have to replace the part which is costing around Rs.2500/- to get rid of the problem permanently. When I went to the above said dealer, I was said that since this is non true value car, there is no guarantee, I agree with you this car has a LPG GAS but I told them that since it has a LPG you have to look out these problems before delivering the car, how can a person afford these kind of problems within 4 days of buying a car.
I have faith in Maruthi Udyog, Since I brought the car from Avnash Automobiles, Dealer of (Maruthi Udyog)I have the confidence that such a big dealer of Maruthi Udyog cannot fraud.
4. Silencer was damage and I got it repaired repaired by paying Rs.1800/-
5.Beading is not proper and rain water comes inside the car.
6.Some sound is observed from the engine and experts say that in future it will give more problems.
7.After making the payment and visiting Delership for problems I was told that it is a non value car and there is no warranty.
8.I paid Rs.110000/- and preferred to buy car from Dealership as customers have faith on Maruthi Udyog. Any third party can sell a faulty car but not the Maruthi Dealership.
If customers are kept in dark and faulty vehicles are sold to them this will only spoil image of Maruthi Udyog.
You are requested to instruct your dealership Avnash Automoblies, Visakhapatnam for proper check up and repairs of my car for free of cost or replace it with any other good used car. I shall also be thankful to you if you can arrange for refund of my expenses incurred for repairs of the said vehicle.
Your early reply and favourable action shall be highly appreciated.
With regards,
ABDUL SALEEM
36-45-10,
Ashoka Nagar,
Kancharapalem,
Visakhapatnam - 530 008
Andhra Pradesh
Mobile No.[protected]
I have purchased a used Maruthi 800 car vide Registration No.AP-05-AS-1917 from the used car mela sandilo conducted by Avnash Automobiles, Visakhapatnam, on behalf of Maruthi Udyog.
I was given to understand that vehicle is in a good condition and before delivery shall be thorougly checked by trained Maruthi mechanics. I was also told that the Dealership shall arrange finance through HDFC. I am facing lot of problems in the vehicle and have already discussed with the Dealership, Mr.Raja, Mr.Achari & Mr.Sunil (Director of Avnash Automobiles Maruthi Service Centre, Visakhapatnam) dealt with me on behalf of Avnash Automobiles. Since no satisfactory solution is given I would like to bring following to your notice for necessary acation.
1.On 4th day of discussion HDFC refused to finance the vehicle and I was compelled to meet other financers and arrange it on my own through Cholamandalam.
2.Without proper servicing and check up the vehicle was dilivered to me on 25.06.2008
3.There is complaint of Engine Oil leakage and once the entire oil was drained out. I got it repaired temporarily by paying Rs.1000/, but I have to replace the part which is costing around Rs.2500/- to get rid of the problem permanently. When I went to the above said dealer, I was said that since this is non true value car, there is no guarantee, I agree with you this car has a LPG GAS but I told them that since it has a LPG you have to look out these problems before delivering the car, how can a person afford these kind of problems within 4 days of buying a car.
I have faith in Maruthi Udyog, Since I brought the car from Avnash Automobiles, Dealer of (Maruthi Udyog)I have the confidence that such a big dealer of Maruthi Udyog cannot fraud.
4. Silencer was damage and I got it repaired repaired by paying Rs.1800/-
5.Beading is not proper and rain water comes inside the car.
6.Some sound is observed from the engine and experts say that in future it will give more problems.
7.After making the payment and visiting Delership for problems I was told that it is a non value car and there is no warranty.
8.I paid Rs.110000/- and preferred to buy car from Dealership as customers have faith on Maruthi Udyog. Any third party can sell a faulty car but not the Maruthi Dealership.
If customers are kept in dark and faulty vehicles are sold to them this will only spoil image of Maruthi Udyog.
You are requested to instruct your dealership Avnash Automoblies, Visakhapatnam for proper check up and repairs of my car for free of cost or replace it with any other good used car. I shall also be thankful to you if you can arrange for refund of my expenses incurred for repairs of the said vehicle.
Your early reply and favourable action shall be highly appreciated.
With regards,
ABDUL SALEEM
36-45-10,
Ashoka Nagar,
Kancharapalem,
Visakhapatnam - 530 008
Andhra Pradesh
Mobile No.[protected]
After waiting for 1 month to buy a car, I booked a swift diesel on 1st july, the executive of sai service has promised delivery in 2-3 weeks. Today I am thinking about canceling my booking no as the dealer sai service Motors (udyamnagar, kolhapur) is telling me that it will take at least 6 weeks more (Tentatively, No Commitment!!!) due to delivery delays.
To:
The Managing Director
Maruti Suzuki India Limited
Gurgaon
14th August, 2008
Dear Sir,
I write to you finally after debating for nearly three weeks now, after an experience (related to your product), which has left me confounded and conviction of a behavior, which with a strange finality in attitude seems to loudly proclaim - ‘we are like that only…’
My first car was a fiat from which I switched over to a Maruti 800 in 2002, when my experience of the purchase of the car was smooth and quick. Six years later i.e. in July 2008 when I decided to go in for a new car, my first and only choice was another Maruti. On 20th July, based on an advertisement, we (my husband and I) contacted your dealer in Kolkata – Auto Hi Tech Pvt.Ltd, to enquire about the options and the exchange offer on Alto. Our call was handled by one of the service personnel, Ranabir Bose.
The initial response was quick and courteous - the salesperson had inspected our car and wanted us to bring it to the showroom for valuation. On 20th July, we visited Auto Hi Tech Pvt Ltd, 97A Dr Meghnad Saha Sarani, Kolkata 29 and satisfied with the price and the offer, we left our ‘dear’ old car and a booking amount of Rs. 10, 000/- (receipt no. 21445 dated 20.7.08, for an Alto Lxi, which incidentally was enchased within 2 days.. The salespersons handling our sales are Souvik Roy and Mr, Debjit Nag.
Today in 17th August, we are still waiting to drive the Silky Silver Alto! Our experience has been one – an ‘Indian’ ( or is it ‘Kolkatan?) experience and has left me asking if my faith on customer service and Indian values is a myth – doubts about my pride in being Indian who carries and displays deep-set values of respect for time, commitment and value of words.
The attitude of the dealers is one of ‘not being bothered’ at all. My mobile bill for calls to Auto hi tech and its personnel is 34 calls, 11 trips to the bank and series of disappointments, frustration, amazement, anger and finally discovering a new meaning of ‘tolerance, restraint and forbearance’.
We were informed that two conditions would ensure Quick delivery of the car within 3 days. Down payment and payment made through Demand Draft. We got into action to pull together the requisite amount through several sources started. On our request, we received in writing details about the break up of payment etc. On 24th July a mail was received from [protected]@authohitech giving details of the D/D to be made (see attachment) We got the D/D ready on 2nd August and now excited at the prospect of driving a new car soon.
On 4th August, we visited the showroom to take sign the formalities and ‘take delivery of our car. We were informed that due to an error (on part of Auto Hi Tech) the D/D for insurance had to be cancelled and we need to arrange for fresh D/D as the name was incomplete in the mail sent by Auto Hi Tech (instead of National Insurance – it had to be National Insurance Co. Limited!). They also informed that registration and few other formalities would take one more day. On 5th, I sought permission from my workplace and visited my bank to cancel the D/D, which was a long drawn process. A cheque was issued in its place.
Strangely after this, communication with your agents became difficult: calls were not answered or it was non-committal or animated assurances. Two days later, we were informed that the two other D/D were also ‘wrong’ and had to be cancelled and re-made.
Auto Hi Tech had sent a mail with incomplete details.
Incidentally, last month has been one of the busiest for both o[censored]s at workplace. Inspite of this, I made several calls to my banker to enquire about the formalities for cancellation and reissue. It was long drawn and would require my physical presence for many hours. By now our patience was truly at test. Next day, on asking the sales person to return the D/D, we were told that they had ‘managed’ to deposit and encash the D/D. (Note that every time, it was ‘we’ who had to made calls to follow up and check about the deliver).
On 8th August, evening the car was delivered to us late evening – but without any accessories and without the Insurance papers! No booklet or service papers have been given till date. We also got a call from the Insurance office, warning us that if we attempted to drive the car, it would be at our risk! About the accessories, the sales person denied that it was part the deal and then on checking with his senior and when we showed him the paper in writing, the stance was changed. We were assured that accessories would be delivered the next day along with the Insurance papers. Silence followed after this!
Again follow up, frustrated calls and now we were told that no one from the dealer could come with the accessories and we will have to take the car to the show room for accessories. The showroom was closed for 15 August and on 16th August – lot of people were on ‘leave’ and hence there was “no one in the showroom” to attend to us!! Today is Sunday – accessories department is not operational we are told!!
The wait is continuing – I am learning to handle the calls from customer care where a sweet voice asks me: Madam, you have purchased an Alto – how is the car performing – how is experience??!! I am learning answer such calls with patience!
Sir - this is a wake up call, being sent after a long wait and hoping for your response!
SUBHASHREE CHANDER
H-31/C, Baishnabghata Patuli Township
Kolkata – 700 094
(M) [protected]
The Managing Director
Maruti Suzuki India Limited
Gurgaon
14th August, 2008
Dear Sir,
I write to you finally after debating for nearly three weeks now, after an experience (related to your product), which has left me confounded and conviction of a behavior, which with a strange finality in attitude seems to loudly proclaim - ‘we are like that only…’
My first car was a fiat from which I switched over to a Maruti 800 in 2002, when my experience of the purchase of the car was smooth and quick. Six years later i.e. in July 2008 when I decided to go in for a new car, my first and only choice was another Maruti. On 20th July, based on an advertisement, we (my husband and I) contacted your dealer in Kolkata – Auto Hi Tech Pvt.Ltd, to enquire about the options and the exchange offer on Alto. Our call was handled by one of the service personnel, Ranabir Bose.
The initial response was quick and courteous - the salesperson had inspected our car and wanted us to bring it to the showroom for valuation. On 20th July, we visited Auto Hi Tech Pvt Ltd, 97A Dr Meghnad Saha Sarani, Kolkata 29 and satisfied with the price and the offer, we left our ‘dear’ old car and a booking amount of Rs. 10, 000/- (receipt no. 21445 dated 20.7.08, for an Alto Lxi, which incidentally was enchased within 2 days.. The salespersons handling our sales are Souvik Roy and Mr, Debjit Nag.
Today in 17th August, we are still waiting to drive the Silky Silver Alto! Our experience has been one – an ‘Indian’ ( or is it ‘Kolkatan?) experience and has left me asking if my faith on customer service and Indian values is a myth – doubts about my pride in being Indian who carries and displays deep-set values of respect for time, commitment and value of words.
The attitude of the dealers is one of ‘not being bothered’ at all. My mobile bill for calls to Auto hi tech and its personnel is 34 calls, 11 trips to the bank and series of disappointments, frustration, amazement, anger and finally discovering a new meaning of ‘tolerance, restraint and forbearance’.
We were informed that two conditions would ensure Quick delivery of the car within 3 days. Down payment and payment made through Demand Draft. We got into action to pull together the requisite amount through several sources started. On our request, we received in writing details about the break up of payment etc. On 24th July a mail was received from [protected]@authohitech giving details of the D/D to be made (see attachment) We got the D/D ready on 2nd August and now excited at the prospect of driving a new car soon.
On 4th August, we visited the showroom to take sign the formalities and ‘take delivery of our car. We were informed that due to an error (on part of Auto Hi Tech) the D/D for insurance had to be cancelled and we need to arrange for fresh D/D as the name was incomplete in the mail sent by Auto Hi Tech (instead of National Insurance – it had to be National Insurance Co. Limited!). They also informed that registration and few other formalities would take one more day. On 5th, I sought permission from my workplace and visited my bank to cancel the D/D, which was a long drawn process. A cheque was issued in its place.
Strangely after this, communication with your agents became difficult: calls were not answered or it was non-committal or animated assurances. Two days later, we were informed that the two other D/D were also ‘wrong’ and had to be cancelled and re-made.
Auto Hi Tech had sent a mail with incomplete details.
Incidentally, last month has been one of the busiest for both o[censored]s at workplace. Inspite of this, I made several calls to my banker to enquire about the formalities for cancellation and reissue. It was long drawn and would require my physical presence for many hours. By now our patience was truly at test. Next day, on asking the sales person to return the D/D, we were told that they had ‘managed’ to deposit and encash the D/D. (Note that every time, it was ‘we’ who had to made calls to follow up and check about the deliver).
On 8th August, evening the car was delivered to us late evening – but without any accessories and without the Insurance papers! No booklet or service papers have been given till date. We also got a call from the Insurance office, warning us that if we attempted to drive the car, it would be at our risk! About the accessories, the sales person denied that it was part the deal and then on checking with his senior and when we showed him the paper in writing, the stance was changed. We were assured that accessories would be delivered the next day along with the Insurance papers. Silence followed after this!
Again follow up, frustrated calls and now we were told that no one from the dealer could come with the accessories and we will have to take the car to the show room for accessories. The showroom was closed for 15 August and on 16th August – lot of people were on ‘leave’ and hence there was “no one in the showroom” to attend to us!! Today is Sunday – accessories department is not operational we are told!!
The wait is continuing – I am learning to handle the calls from customer care where a sweet voice asks me: Madam, you have purchased an Alto – how is the car performing – how is experience??!! I am learning answer such calls with patience!
Sir - this is a wake up call, being sent after a long wait and hoping for your response!
SUBHASHREE CHANDER
H-31/C, Baishnabghata Patuli Township
Kolkata – 700 094
(M) [protected]
I, DR.AMARDEEP SINGH WENT TO D.D. MOTORS A-100 MAYAPURI IND.AREA SERVICING CENTRE FOR SERVICING OF MY MARUTI
ZEN CAR DL9CJ8255 ON 29/07/2008.APART FROM ROUTINE SERVICING I HAD INFORMED THE SERVICING
ADVISOR REGARDING THE MISSING/JERKS THE CAR WAS EXPERIENCING AT THAT TIME.I WAS ASSURED
THAT ALL THESE THINGS WILL BE TAKEN CARE OFF ONCE THE SERVICING IS OVER.TO MY SURPRISE THE PROBLEM WAS UNSOLVED EVEN AFTER SERVICING, I AGAIN VISITED THE SERVICING CENTRE WITH
THE SAME COMPLAINT BUT WAS TOLD ALL CRAP AND WAS TRIED TO BE ASSURED THAT THERE IS NO PPROBLEM.MY PROBLEM IS STILL PERSISTING EVEN NOW.
ZEN CAR DL9CJ8255 ON 29/07/2008.APART FROM ROUTINE SERVICING I HAD INFORMED THE SERVICING
ADVISOR REGARDING THE MISSING/JERKS THE CAR WAS EXPERIENCING AT THAT TIME.I WAS ASSURED
THAT ALL THESE THINGS WILL BE TAKEN CARE OFF ONCE THE SERVICING IS OVER.TO MY SURPRISE THE PROBLEM WAS UNSOLVED EVEN AFTER SERVICING, I AGAIN VISITED THE SERVICING CENTRE WITH
THE SAME COMPLAINT BUT WAS TOLD ALL CRAP AND WAS TRIED TO BE ASSURED THAT THERE IS NO PPROBLEM.MY PROBLEM IS STILL PERSISTING EVEN NOW.
Dear Sir,
I am one of a harassed & demotivated customer of Maruti.I think I have done a great mistake by purchasing Maruti vehicle as was harassed by one of your Customer care center (Magic auto) at Mayapuri, Delhi.
I have met with a small accident on 08/08/08 in Delhi; I visited at magic auto on same to repair my car. I have checked my car at the same time that only front bonnet & glass was damage.
I asked Mr. Subhash (Manager, Body shop) & Jaspreet Singh to provide me the estimate of repair on 08/08/08 but they asked me that we will tell you later than I asked for delivery date, they committed for 12/08/08.
I have called Mr. Jaspreet twice in the morning of 12/08/08, he replied me that sorry we can’t deliver your vehicle today due to some problem, than I asked for estimate, he replied me that after clearance from insurer we will let you know the estimate.
Again on 13/08/08, I called to Mr. Jaspreet twice to deliver my car as I was facing lot of problems in my daily working.Mr Jaspreet replied that sorry we can’t deliver your car as insurance person not available & we also can’t tell you the estimate also.
Again on 14/08/08, I called to Mr. Jaspreet to deliver my vehicle than he replied me to come & collect my car .I visited at service center in the evening than I demanded for estimate of repair.
I was shocked after seeing the estimate because they have changed parts of Rs45000/- while I was thinking of estimate of Rs3000/-.They have asked me to pay Rs 10000/- after clearing the insurance amount. I was not agree with the estimate & the repair quality but after 14/08/08 three days leave was proposed due to Independence Day, Rakshabandan.That time I was not having that much of cash so I payed through my debit card.
With this total episode I was very harassed & demotivated & take oath that never by Maruti products & not to asked anybody to purchase maruti products due to poor after sales service.
Service centers are doing cheating with the customers by evolving insurance company .they will replace the out of warranty parts from insurance company of outside customers by putting it in damage cars. Some portions they claim from insurance company & some portion they claim from customers. By this activity they are damaging the brand name of the company.
I am asking above sentence because when I asked for defective parts of my car which was replaced on 14/08/08 at the time of car delivery they asked me that we will call you on 17/08/08 after arranging the defective parts so you can see the defective parts on 17/08/08.But till now I have received no call from service center.
My job no-JC08030402, Date-08/08/08
Customer id-i[protected]
Invoice no-BCO8031212, Date-14/08/08.
Manuel bill no-7904, date-14/08/08
After service my car status-
1-Maruti Suzuki logo missing in front which was in S Shape.
2-Glass of both the back doors is not closing properly.
3-i was putted an idol of my god at desk board, it was also missing.
Looking for your corrective actions to save your precious customers. Since I was lost my precious money, time & my car due to poor service I don’t want that no customer should be punished due to poor service support.
I am one of a harassed & demotivated customer of Maruti.I think I have done a great mistake by purchasing Maruti vehicle as was harassed by one of your Customer care center (Magic auto) at Mayapuri, Delhi.
I have met with a small accident on 08/08/08 in Delhi; I visited at magic auto on same to repair my car. I have checked my car at the same time that only front bonnet & glass was damage.
I asked Mr. Subhash (Manager, Body shop) & Jaspreet Singh to provide me the estimate of repair on 08/08/08 but they asked me that we will tell you later than I asked for delivery date, they committed for 12/08/08.
I have called Mr. Jaspreet twice in the morning of 12/08/08, he replied me that sorry we can’t deliver your vehicle today due to some problem, than I asked for estimate, he replied me that after clearance from insurer we will let you know the estimate.
Again on 13/08/08, I called to Mr. Jaspreet twice to deliver my car as I was facing lot of problems in my daily working.Mr Jaspreet replied that sorry we can’t deliver your car as insurance person not available & we also can’t tell you the estimate also.
Again on 14/08/08, I called to Mr. Jaspreet to deliver my vehicle than he replied me to come & collect my car .I visited at service center in the evening than I demanded for estimate of repair.
I was shocked after seeing the estimate because they have changed parts of Rs45000/- while I was thinking of estimate of Rs3000/-.They have asked me to pay Rs 10000/- after clearing the insurance amount. I was not agree with the estimate & the repair quality but after 14/08/08 three days leave was proposed due to Independence Day, Rakshabandan.That time I was not having that much of cash so I payed through my debit card.
With this total episode I was very harassed & demotivated & take oath that never by Maruti products & not to asked anybody to purchase maruti products due to poor after sales service.
Service centers are doing cheating with the customers by evolving insurance company .they will replace the out of warranty parts from insurance company of outside customers by putting it in damage cars. Some portions they claim from insurance company & some portion they claim from customers. By this activity they are damaging the brand name of the company.
I am asking above sentence because when I asked for defective parts of my car which was replaced on 14/08/08 at the time of car delivery they asked me that we will call you on 17/08/08 after arranging the defective parts so you can see the defective parts on 17/08/08.But till now I have received no call from service center.
My job no-JC08030402, Date-08/08/08
Customer id-i[protected]
Invoice no-BCO8031212, Date-14/08/08.
Manuel bill no-7904, date-14/08/08
After service my car status-
1-Maruti Suzuki logo missing in front which was in S Shape.
2-Glass of both the back doors is not closing properly.
3-i was putted an idol of my god at desk board, it was also missing.
Looking for your corrective actions to save your precious customers. Since I was lost my precious money, time & my car due to poor service I don’t want that no customer should be punished due to poor service support.
all maruti sx4 owners maruti is replacing all power streeing system if found to be hard, they replaced mine & it made huge difference, it is not because of broader tyres as some mechanics claim
maruti sx4, tyre noise high in cabin, defective j.k.tyres, & cabin insulation, want comments fr other users
dd motors — bad service & creating faults in running car
we sended our good running car to dd motors wazirpur for the servicing, the car was in running & good condition . they charged 4000rs. for the servicing & the things which were changed without my concent .the car when delivered to us was found haveing faults which were not before . these were created in there service center . now they are charging 2500rs, more to rectify them. this is common in dd motors now i am going to consumer court,DONT SEND YOUR VALUABLE VEHICLES TO DD MOTORS . THEY WILL DESTROY THEM
Maruti Suzuki (Omni LPG) — old repainted car
PLEASE CONTACT ME BECAUSE I HAVE NO WORDS. KOMAL NARANG JABALPUR {MP} MOB-[protected], [protected], [protected]. OFF[protected], 3226022.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
6885
Pending
0
Resolved
1707
+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
i have purchase maruti Esteem-lxi in jan-07(the Registration No of vehicle is HR-26 AJ 3462), The Rear door window glass operating is very hard since last many months.when i visited your authorized service center Manglam Motors, C-4, Sector -57, Noida on 15/06/2008 (Sunday), it was found that there is problem of window glass operating system and part is not repairable, it will be replaced under warranty with in 2-3 days.But the part is not replaced till today. I contacted service person many times there but they always show me excuses.
sir, please give your kind attention about this issue .because ur dealer service is not good & i m feeling very bad for service my car.
ALSO PROVIDE ME the reasons of this delay in car service.
my car regn. no. is HR-26 AJ 3462