[Resolved]  Maruti Suzuki — bad service

Address:Nagpur, Maharashtra

this is with regards to my vehical number MH31CR4995 which HAS send at an service station in nagpur called maruti automotive UNDER THE GUIDENSE OF MR KULKARNI who is an incharge of that station.this is the first time i have send my vehical for servicing at that station and from the day i have received my car from servicing my batery is not under operationand after making complaint from atleast 10 times or rather more than that no is taking care of my battery. my car is standing at my residence without the battery for more than an week and i have received any replaceable battery nor an new battery which is under warranty period. as an costomer am felling great hard ship and incovinenece so its an humble request that an proper course of action should be taken against the servise station regarding such an horrible service in respect of my car . am sengind this complaint so that i should be given proper response in regards to my complaint.

please take this matter very seriously

alok khemuka
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Maruti Suzuki / Swift — Inspection not proper

I have purchased a Maruti Swift (Diesel) last August. However, after a few months, I noticed that the car is throwing lot of black smoke. When the car went for the second servicing this was informed to the service center. They kept it for a few days and when it was returned back I was informed that the problem has been sorted out. However, the problem continued. Post that the car went for inspection thrice, but the problem remained.

Today when I started the car it showed the sign of Service Indicator System. After some time it showed the sign of malfunction. I immediately took the car to Laxmi Cars service center as this is the nearest one from Mira Road. I have been told that the car will be inspected and I should contact them tomorrow.

This is to put on record that since the time I have bought the car and it has come from the 1st servicing I have been complaining about the problem of black fumes which till date has not been rectified. I was assured that there is no problem in the car. But today some major problem is being assumed. Being a layman I do not know the technicals of the car and I have to rely on the Maruti technicians.

Being a customer it is important that Maruti Suzuki who says that they are always there for customer satisfaction should take a call on this complaint IMMEDIATELY

Maruthi 800 — bad service at Maruti Service

I own a Maruthi 800. Some where in June 2007 I left my car for servicing with Maruthi Services at BSK 3rd Stage, in Bangalore. My initial discussion with the supervisor there was very uncomfortable because they lack basic courtesy and start arguing with their own ideas. Besides, the approach to customers concern itself is on an argumentitive manner. After a lengthy arguments, I left my car for servicing. I repented for having gone to this service station and decided not to enter again.
However, last week owing to paucity of time as this service station is closeby, I decided to visit again with a hope that the things would have changed, I telephoned the service station at around 8.50 am and enquired whether I can leave my car for servicing. Some one replied very arrongantly that it would open at 9.00 and it is not still 9.00 AM hence, you come only after 9.00 AM. That was my first disheartning experience. Still, I decided and left my car for servicing on 11th June with a clear request to check the brake and clutch etc. I also informed that whatever necessary required maintenances be done like... I received a phone call from one Mr. Venkatesh who kept on asking all details over phone about the Car and even asked me where I stay and whether I had left my car for servicing earlier. I told him that I have already left the car in the service station and pl do the necessary servicing. He told me that he has already spoken to the person in Service station and again started explaining me about the MPFI engine features and told me that there is no problem with the clutch. I said ok then go ahead, he said I am going to check the brake and it would cost you around Rs. 300 for the same. I said just for checking the brake do you charge so much ?. The reply was very crude and humiliating by saying that testing of brake means not by just looking through eyes, but involves checking through gadgets. I replied that you need not mention about how you check it, but tell me why do you charge so much and I am not interested.
He started arguing with me by telling that you tell me how much we should charge and asked me to convey the same to Maruthi. I said it is none of my business and asked him not to check the brakes and leave it as it is. He did not leave at least he must have spoiled 20 min of my time in the morning.
The next day I went to collect my car and again got into an argument when I expressed about my dissatisfaction. I was even denied a feed back form wherein I could express my complaint.
Later, I checked the fuel level. The car has run for 17 Km and it could be possible that this is for test drive. But to my dismay the petrol which was almost half tank has come to less than 1/4th. When I complained this, the supervisor there gave me somuch explanation that this has never happend like. I felt lost because there is no way I could prove it because while leaving the vehicle I had not registered it. It was disgusting experience as I had to attend an urgent meeting and did not have time even to stop at a fuel station, I felt so helpless. I had to leave the car at home and take a transport to reach the office.
Last but not the least, the next day I could see that the FM Radio had stopped working and now I have to go to another garage to fix it.
My appeal to Maruthi is that please have the feed back made available to customers easily. Do we have a forum within Maruthi Authorised service centres, where I can take up these kind of silly but highly irritating issues.

Maruti / Esteem — windsheld broken in service center

On 23rd sep i went competent situated in mehrauli for service my esteem car . I didnt got any call from service center for my car status and when i went there on 28th my car was not ready and also i found that the wind sheld was broken. Inspite of helping me everybody was ignoring me in competent. When i asked to meet the GM of customer support he simply deny to meet me and when i forced to meet him after writing a application for meeting then he met me and said this wind sheld was not broken in competent. I gave him all the details of my car which i got while putting my car for service. He said we are just a human being and this was not mentioned by mistake. And he simply deny to recover it. This is not the first problem i faced. My car was in warrenty and the front wiring has to be change they simply write it in every job card but when i asked them to change it they said this is not available in our stock. Now my car is in extended warrenty they are denying to change it.

Maruti Suzuki — forcefully issue of insurance

dear sir,
this is regarding purchase of swift diesel car in pune city. all major dealers like sai service, millenium mobility, My car and chougale industries are forcefully making customer take insurance issued by them at exhorbitant rate while purchasing new car under cover of maruti suzuki guidelines.
as we all know that different insurance company provide insurance cover at lower rates but we are forced to take insurance from maruti suzuki at higher rates through their dealers.

i dont understand that maruti suzuki is selling vechicles or forcefull insurance.
pls look into the matter at priority.

Maruti Suzuki - Wagon - R — service complain

Service Problems
Dear Sir/Madam
I had purchased a silky silver Maruti wagan-R LXI from Atul Motors hapa road jamnagar on 29/05/2008. I have no complaints against the car as such. But my experience with Atul Motors is not so good. Right from the day one I had problems. They are as follows:
1. During the delivery the back door gromet was not fitted & also sony music system fitted from the dealer but ist speaker was not properly fitted.
2. During the delivery the scrach was found in the driver side mirrer.
3. The bumper was dented & scrached by washing person at the time of free second service. i have inform to Mr.rajesh dudhaiya, Works Manager. (A complaint regarding this was lodged earlier).
4. The driver side mirrer was corroded within the two months & paint was removed from this area.
5. During the servicing or paint work some clear or paint fell on my car’s right front side. The clear was cleaned but when observed carefully there are plenty of scratches on the area and the some parts of the clear is still present. Thus it is obvious that the work was not done properly.
6. The dicker door was dented & scrached and I asked the workshop to get the dent removed. But they told that please take the car next time we shall repair the same.
I am totally fed up. One mistake is okay but repeated mistakes cannot be pardoned. But it looks like that only. You guys take it easy and so do the dealers. Ultimately it is the customers who get conned. Let me remind you that if you don’t have time for the customers then someone else will. Remember if there is no customer then there will be no company and no dealer. Arun Motors, hapa Road, jamnagar is such a massive show room.

Thanks,

Hemant Pandya
Mo:- [protected].
Jamnagar.
VERY BAD SERVICE

I had purchased a Maruti Wagan-R LXI car in October 2007 (Regn No.HR 03-J-1023 )through Modern Automobiles, Chandigarh. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer Modern Automobile in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier.. Since I had just completed only 5200 kms but had already completed one year, my service was due in 19th Oct 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing.
I booked my car for Monday 21st October, and went in the morning today to give the car for servicing .I got the job card done and gave the car with the assurance that I will get the car by Afternoon.

Basically there were some problem in my car.. And Serviceman noted the problem on job card..

1-It was found that there is problem of window glass.. Some noise and windows were not opening properly.

2-Some Noise was there inside my car in backside

3-My cars gear system is so hard to operate .there was two services (free) already completed.

I asked my dealer Modern Automobiles to rectify the problems in Ist IInd and IIIrd Sevice. But still not solved my problem after IIIrd Service.

Car was delivered to me after IIIrd Service without proper servicing and check with following defects-.
My car was very dirty from inside and outside also. It seemed that nothing was done no cleaning anything. I told the person regarding the same and he gave a very casual reply.

My Above mentioned problem is still there in my Car. I am very sure that they did not checked the problem..

1-It was found that there is problem of window glass.. Some noise and windows were not opening properly.—Still not solved

2-Some Noise was there inside my car in backside—still not solved

3-My cars gear system is so hard to operate .there was two services (free) already completed.--- Still not solved


Your dealer service is not good & i m feeling very bad for service my car from Modern Automobile Chandigarh. This shows a very casual attitude of the staff of Modern Automobiles and I think that You should stop dealing with Modern Automobiles

Himanshu Shankhdhar
H.No. 677, Sector -2 Panchkula
Haryana-134109

Mobile-)[protected]
VERY BAD SERVICE

I had purchased a Maruti Wagan-R LXI car in October 2007 (Regn No.HR 03-J-1023 )through Modern Automobiles, Chandigarh. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer Modern Automobile in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier.. Since I had just completed only 5200 kms but had already completed one year, my service was due in 19th Oct 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing.
I booked my car for Monday 21st October, and went in the morning today to give the car for servicing .I got the job card done and gave the car with the assurance that I will get the car by Afternoon.

Basically there were some problem in my car.. And Serviceman noted the problem on job card..

1-It was found that there is problem of window glass.. Some noise and windows were not opening properly.

2-Some Noise was there inside my car in backside

3-My cars gear system is so hard to operate .there was two services (free) already completed.

I asked my dealer Modern Automobiles to rectify the problems in Ist IInd and IIIrd Sevice. But still not solved my problem after IIIrd Service.

Car was delivered to me after IIIrd Service without proper servicing and check with following defects-.
My car was very dirty from inside and outside also. It seemed that nothing was done no cleaning anything. I told the person regarding the same and he gave a very casual reply.

My Above mentioned problem is still there in my Car. I am very sure that they did not checked the problem..

1-It was found that there is problem of window glass.. Some noise and windows were not opening properly.—Still not solved

2-Some Noise was there inside my car in backside—still not solved

3-My cars gear system is so hard to operate .there was two services (free) already completed.--- Still not solved


Your dealer service is not good & i m feeling very bad for service my car from Modern Automobile Chandigarh. This shows a very casual attitude of the staff of Modern Automobiles and I think that You should stop dealing with Modern Automobiles.

Pls helpme to sortout these problem

Himanshu Shankhdhar
H.No. 677, Sector -2 Panchkula
Haryana-134109

Mobile-)[protected]
Brought 2 Omni Cargos LPG Model was committed an average of 11-12 Kms/Litre in city driving The vehicles however give a pathetic average of 4.5 Kms/Litre. Despite repeatedly leaving the vehicle at the Vittese service centre in Andheri Mumbai there has been no improvement. I have been paying thru my nose for fuel charges which turns out far more expensive then petrol cars also.
My father has purchaded a swift recently and the after sales service has been poor. The car has been waiting for spares for 2 weeks now and all competent automobiles at Gurgaon ( the name should be incompetent automobiles) tells us to keep checking with them - we have to call & check they dont bother to keep cutomers informed. This has happened before also...wonder why the spare part shortage...or is just plain poor customer service
one thing is sure - this is our last maruti car purchase

Maruti Udyog Pvt. ltd — Hopeless Service

I started facing a problem with my year old Maruti Swift (Petrol). It used gice jerks while taking pickup. After the servicing I was told the problem is solved. But it was not. Again I took the car to the Maruti Service station at wonder cars Chinchwad Pune. Second time I had to wait for one and half hour to get my car in for servicing even after taking prior appointment. This time I was asked to change the silencer & AC coil. I agreed and paid about Rs.6000/- to Rs.7000/- for the same.
All my afforts and money was in vain as the problem was as it is.
Third time again the car was given for sevicing the same problem & this time I was asked to change the clutch plates & pressure plates again taxing me with Rs. 6000/- to Rs. 7000/-. I agreed I thought lets do it the problem will be solved.
Again time & money was wasted and the problem as it was.
Finally Mr. Shriraj the Service Manager provided me a service car & took my car which he returned after a week doing all sorts of experiments on it claiming that the problem is solved.
But when i drove my car the problem was there only it was reduced to some extend.
When asked he replied that all Maruti Swift have this type of problem after 35000km, he can prove it by leting me drive another Swift.
Great after sucking my time, energy & money I get this answer.
I am left with the problematic maruti swift.
Jitendraa Siingh
Sector II, Plot no. 142, Indrayani Nagar,
Bhosari Pune - 411026.
Cell: [protected]

Marurti Swift — Hopeless service

From last 3 months I have given my Maruti Swift Petrol 4 times for the same complaint that it give jerks while pick up. I was taxed with about Rs. 20.2000/- & asked to change the silencer, ac coil, clutch plates, pressure plates step by step, but till date the problem is not solved. I've been told that after 35000km all swits have this problem.
Than why was the silencer, clutch plates & pressure plates changed & I was asked to spent Rs.20.000/-
Jitendraa Siingh
91 [protected]

maruti suzuki WAGON R (LXI) — Dealer not giving the paper of my Wagon R (LXI) and demanding Rs 6000/-

Dear sir /madam,

Subject: - Dealer not giving the paper of my Wagon R (LXI) and demanding Rs6000/-

This is Shafi Ur Rehman, s/o Mr Abdul Subhan. I am writing this letter to you with hope and after reaching the level of frustration.

I have purchased a Wagon R (LXI) on the name my father Mr.ABDUL SUBHAN from your dehradun Dealer M/s Rohan Motor Ltd and the sales executive was Mr Kuldeep on date 30th - june-2008 and same date I have submitted my whole paper of verification, financial statement and all paper related to my identity and finance condition to your dealer with initial amount Rs54000/- with one advance Emi Rs6540/- and remaining portion I got on finance from ICICI BANK.

I got my car delivered on date 1st - July - 2008.and they committed me that the paper will be deliver you within one week after the delivery of car and now it’s the 5th month.

But still I have not got the papers of my car when I am asking about my papers they are demanding Rs6000 more. They are telling me that my loan was not sanctioned that time and It has been sanctioned in the month of SEPTEMBER so I have to pay Rs 6000 more because the charges gone high at the time of loan sanction.

IS IT POSSIBLE THAT WITHOUT GETTING LOAN SANCTION U DELIVERS THE CAR? AND WHY SHOULD I PAY RS 6000/-?

But according to my bank statement my loan amount is same and Emi is same whatever the Mr Kuldeep sales executive of Rohan Motors Ltd told me.

Now I want to ask to you that without getting paper formality and loan sanction paper you or your dealer can deliver the car.

Earlier they were contacting me but now they are not contacting me and even when I am calling them they are not giving me satisfactory answer and always try to misguide me.

Now they are not picking up my phone and not responding me .I am continuously trying to make touch with those guys but they are not responding me in this situation tell what should I do.

I am not able to run my car on road just because of paper. Without paper I am not able to get registration of my car and due to this delay RTO charging me penalty.

Please make interference and solve my problem and tell me the way what should I do in this case.
Should I wait for your reply and solution or talk to the dealer or should I go to consumer court.

This is really a frustrating and ridiculous things are going from your dealer side and it is absolutely the case of misguide and cheating they are trying to cheat me.

I have believe on MARUTI and there service so please sort out my problem and provide me the paper of my WAGON R (LXI)

Please clear me that who will be liable for my paper delay and who will be liable to pay my penalty which is been charged by RTO.

YOUR'S SINCERELY

REHMAN
MOBILE:- [protected]
HARDIWAR
UTTARKHAND

EMAILID:- [protected]@rediffmail.com

WAGONR — FRAUD LENT CHARGES

The complainent has approached to Kanpur Tractors, Service Centre around 5:30 P.M. as on 25.11.2008. Mr. Massi workman was available and asked Mr. Shiv Kumar who is the Gas KIT incharge shall come after an hour. The complianent again approached at 6:30 P.M., GAS KIT Incharge meeten and told that Material cost around Rs. 1, 800/- Chemical Cost around Rs. 700/- and labour charges around Rs. 1, 700/-. Total comes Rs. 4, 200/- shall be charged.

The complainent today aprpoach in open market and local mistry has open the disributor and clean within 30 minutes and chage only Rs. 50/-.

This character of the company is going to be a fraud of your dealer. It seems these are the guidelines of Maruti Company t is dealer.

It is interest in the company that enquire the matter and issue pannel action against the distributors.

Hope the above information will protect from the deceiving of the general consumer.

With reply earliest.

Maruti Suzuki — NOT SATISFIED NOR FULL SERVICE

Sir/Madam,

I had buyed a car (Maruti Omni(HR-26-AN-0561)) from Vipul Motors Gurgaon (in the month of September – 2007). But from the first day onwards it has shown many problems (mainly in missing and pick-up). But the servicers in Vipul Motors do not solve the problem. After every few kilometers it stops. From 6/01/08 it has been taking in Competent Automobiles (Gurgaon). Again & again it had been taken for service on the following dates:

06/01/08, 14/02/08, 26/03/08, 18/04/08, 15/06/08, 16/06/08, 22/07/08, 02/08/08, 1/09/08, 20/09/08, 26/09/08, 27/09/08, 20/10/08, 22/10/08, 25/10/08, 5/11/08.

But it shows the same problem. On 5/11/08 the service men at competent automobiles opens all the parts of the car including silencer, gear, carburetor etc. and drop it back leaving all the parts opened saying that parts are not available at the showroom. When the parts would arrive we will call you. I had also complained to service in charge on 24/10/08(complain number:[protected], on 3/11/08(complain number:[protected], on 6/11/08 and on 13/11/08 about the problem but there is is no response till date. Please take immediate action about my problem else I will take legal action.



Thanking you

ANIL KUMAR GUPTA

Contact no: [protected], [protected].

Email id: [protected]@rediffmail.com

[protected]@cmcoputers.info

Maruti Suzuki — Maruti Suzuki A Star Vxi down on first drive

I bought A Star Vxi from Mithra Agencies Hyderabad yesterday. My car stopped on the way back from the showroom, just 10 kms from the showroom. The car didnt start after that and had to be towed in workshop. Till now people dont know what is the problem. With a car showing just 23 kms on the meter.

For a new vehicle, new in the market, this is the worst I can expect.

I am not sure if Maruti will have any ears and courtsey to atleast check to these problems.
Dear Sir,

Problem: 1. Noise during braking in right front wheel
2. Carbon depositing on wheel

Misguidance from Authorized Service centre: After so many complaints and regular check up of brake shoes your authorized service provider refusing to replace it and telling this is not a problem
Carbon is also depositing on the front wheel frame due to above said problem.

Please guide me regarding to solution the problem and give a good customer support centre.

Your authorized Service centre in Ballabhgarh is not a co operating centre, It will lead to dissatisfaction level among the mass. So you are requested to please look into the matter

Service Centre Details: Royal Motors – Ballabgarh ( Haryana)

Satish Kumar Dhakar
[protected]
Dear Sir,

I Dr. Rupam Ghosh Dastidar, Anauthestic, Panchet Hill Hospital, DVC, a resident of Qtr. NO. MED-2A, Ranchi Colony, Maithon, Jharkhand is owing a Maruti SWIFT VXI which caught accident on 06.12.2008. The car is at Beekary Motors, Asansol. The matter is settled, I am going to get my vehicle tomorrow (17.12.2008) evening or day after tomorrow (18.12.2008) morning,

Thanks for your action

Thanking you!

Yours
Dr. Rupam Ghosh Dastidar,
Anauthestic, Panchet Hill Hospital,
DVC, Panchet
Dear Sir,

I Dr. Rupam Ghosh Dastidar, Anauthestic, Panchet Hill Hospital, DVC, a resident of Qtr. NO. MED-2A, Ranchi Colony, Maithon, Jharkhand is owing a Maruti SWIFT VXI which caught accident on 06.12.2008. The car is at Beekary Motors, Asansol. The matter is settled, I am going to get my vehicle tomorrow (17.12.2008) evening or day after tomorrow (18.12.2008) morning,

Thanks for your action

Thanking you!

Yours
Dr. Rupam Ghosh Dastidar,
Anauthestic, Panchet Hill Hospital,
DVC, Panchet

DD Motors Wazirpur — Replacement of new battery

From: K.R. Chauhan,
10, Kalibari Apartments,
Sector-II, DIZ Area, Gole Market,
New Delhi-110001

Dated 18th December 2008

Shri Rajeev Ghambir,
MD, DD Motors,
A-100 Mayapuri Phase II,
New Delhi.

Dear Sir,
I am one of your old and regular customers and I purchased my Alto car registration No. DL9CJ 7201 from your showroom at Mayapuri on 31.10.2008 and the same had been sent for maintenance and servicing regularly to your workshops at Mayapuri, Moti Nagar and Wazirpur. During this period I got proper response and services to my satisfactions. But I am not only very sorry but also anguished to bring this in black and white that I had handed over my above car DL9CJ 7201 in your workshop at Wazirpur on 17th Nov., 2008 for repairing required due to starting problem. The car was delivered back to me on 5th Dec., 2008 after carrying out the necessary repairing job. I had installed Amaron Battery with Sr. No. HL42B20L/ [protected] in the above mentioned car. But to surprise while commuting through Connaught Place on 12/12/2008 my car stopped down and when I tried to restart, it didn’t start as the battery had gone down completely. As the battery was only one year old and under warranty I checked it with the dealer from where I had purchased it and to my utmost surprise I found that the above battery was replaced with an old battery Sr. No. 0225117/980110/ 39B20LMF which is causing problem for me. I tried to contact the works Manager in the workshop over phone but could not contact him, as he did not respond. Then I contacted Mr. Devkinandan, advisor on 15/12/2008 and informed him about the incident. He told me that he would discuss the matter with the Works Manager and let me know later on. In the evening, the same day I again tried the manager but again I failed though I could contact Mr. Devkinandan who informed that they have discussed the matter and are enquiring into the matter and will inform me the next day. On 17th after trying several times I contacted Mr. Devkinandan to enquire about the matter and he flatly told that he is not aware of any thing about this and disconnected the phone, which I could not connect again as, the same was kept busy.

As an old customer of yours I have high regard and credibility of your company but dear sir, believe me that I am not just alleging here and I am not concerned about my financial loss but here I feel hurt and cheated due to this incidence which has also shattered my faith also. In view of the above, I request you to look into the matter personally and enquire as to how this has happened with me. An early word from you will be highly appreciated.

With regards

K. R. Chauhan

Maruti suzuki dealer at Bokaro — Poor service

I have purchased a maruti alto on 24.10.08 from Hindustan auto agency, Bokaro, Jharkhand. At the time of buying the car registration fees was collected by dealer and it was assured that regn. would be done within 15 days . But since then 2 months approx has been elapsed but dealer yet to provide me any regn. number. I have made several phone calls but each and every time I got a callous response. I have been intercepted by police for using the car without regn. number and was booked for same. I informed the dealer about the incidents and risk about using the car without regn number but still they are not serious about the matter and reluctant to furnish me the regn. number. as a result I have to keep my car idle for last one month.

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