[Resolved] Maruti Suzuki Swift VDi — bad service and false commitment by service centre | |||
On 7th May'10, due to some damage in my car, I had given my car to 1up motors for the accidental insurance claim. My car number is UP32 CC 2190. For the time being they gave me a loner car WagonR. On 10th may'10 they gave me my car and took away the loner car. Afterwards, i found out that the work wasnt done upto the mark plus my car had a new scratch on the rear bumper. When i called them again, they asked me to again give them my car and they will repair it within 2 hours the next day. They came to my house and took my car, gave me another swift VDi. After one hour when i was about to leave for my office, i found out that the battery of this car was totally discharged. I called and complained again. A guy from the service centre came and took the car with him by starting it using another battery. When i told them my problem that i wont be able to make it to work today, they started laughing and giggling. The names of these men are: Mr. Mathur (works manager) and Mr. Sanjeev([protected]). I dont think i am a fool to have bought a maruti suzuki car. When you guys are so particular about your services, these service centre guys at 1up motors behave in such manner and this spoils the customer base of your company. My car has been returned to me while the whole work hasnt been finished yet. please do the needful. thank you! Nalini Gupta Saubhagya Appartments, Phase 3 Flat no.2c, Krishna nagar behind balaji complex Lucknow UP 226012 phone : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Maruti Swift VDI — False Commitments
Sir,I purchased this Maruti VDI in Oct 2009. The company assured and confirmed that the vehicle is fitted with ICAD system which immobilizes the car if ever tried to start the engine by any other key except the original one.
Now this car was stolen on 7/05/2011. while both the original keys are with me.
Hence I want to clarify that what is the value of this assuarnce or is this just a sales gimmick given by such a big company like Maruti.
Please do inform me my rights coz I want to go in the consumer court against Maruti or to know the exact legal rights of the consumer I will have to apply in RTI.
Thanks
Rajesh Nayer
Ph No....[protected]
Stolen Car No.... DL3CBJ 2439