Maruti Swift

3 Reviews

Sanju C

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Sai Service - Bad customer service

Hi,

I bought Maruti Swift 2008 model from Sai Service, Edapally. It was very much friendly atmosphere till the delivery of the vehicle. When they gave me RC book, it had a mistake (model is written as 2007). I asked for clarification. Then i was told to wait till May. Then on May I was told to handover the orginal RC book to the guy who was there during the delivery of the car. I handed over it to him and i was told that it will be done soon. Everytime when I calls them I get a reply saying it is with RTO and there is big delay from their part. Now after in AUg end, they are saying, they cant do it hence customer has to go and do all things. I have maruti alto from another dealer ( Popular ) but I never experienced any issue from them. Now i regret for taking car from Sai due to these kind of bad service.
Thanks
Sanju

2 Comments

Comments

G.Satheesh

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21/04/2009

Sir,

Sub : Complaint of “MARUTI SWIFT VDI”

Ref : Engine No.1153301 Chassis No. 379212
Colour - Pearl Arts.

Kindly refer the above. We introduce our self, we ie; Archana Industries, Kottayam are one of the dealer of “CUMMINS” India Ltd., & “BIRLA POWER Solutions” in Kerala. We are dealing smaller ratings of all kinds generating sets & are also doing services after sales.

On 19/11/2008 one of our partner named Mr.G.Satheesh bought one “ MARUTI SWIFT VDI ” (Diesel) Motor Car from Maruti’s dealer M/s. Popular Vehicles & Services Ltd., Kottayam [Invoice No.53395KRDCD9 dtd.19/11/2008]. Actually the vehicle is in warranty, but vehicle shows minor complaints right now it’s “A/c” is not working. Still the vehicle runs only 12, 545Kms., till date we follows company norms & as per company norms we are doing it’s services at the right time ie; changing it’s engine oil three times & also doing services 1st service at 1000Kms, 2nd service at 5000Kms & 3rd service at 10, 000Kms. Before buy the “SWIFT” car we are using an “TATA Motor’s Indica” car, but till the last sales which can not shows any complaint. In our experiment we compare “MARUTI SWIFT” with “TATA INDICA”, “Indica” is much better than “Swift”. So, how can we refer any other customer for buying “MARUTI SWIFT”.

Since 19th April, 2009 we found that our vehicle ie; Maruti Swift Air Conditioner is not working. After find out the said complaint we have approach ‘Maruti’s’ authorized service dealer ie; M/s.Popular Vehicles & Services Ltd., Kottayam, on 20/041/2009 for rectifying the said complaint. But till date they can not detect the complaint or rectify the same. For the past couple of days we are waiting for their response. If we inquire the current status of the said vehicle ‘Maruti’s’ authorized service officials say’s that tomorrow/day after tomorrow will rectify the said complaint. We inform the matter directly to the service manager & he say’s that at least ten to fifteen day’s for rectifying the same complaint. We buy the vehicle for our official/personal use not for popular show room purpose. In this circumstance we don’t like to corporate with you.

Hope you will take the matter seriously & expecting your earlier & valuable action.

Regards

G.Satheesh.

Nemish Narayan

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I had faced similar situation and once I was caught during the routing checkup without RC, since my problem was genuine I was let off & adviced by Cops to tell dealer to fix it else get an FIR logged against them to safe guard your self. I spoke to the deaker warning them if they do not fix the mess created by them then would take it legally & this worked.