Sir,
I, Dr E. Rajesh Kumar had purchased a Maruti Swift Vdi ABS, Chassis No 247943, Engine No 1023107, Key No 5029 from Varun Motors, Hyderabad on 09/08/2007.
For the last 5 months when ever the ignition switch is turned to the “ON” position the Service Vehicle Soon ( SVS) light comes on and does not disappear and when the engine is started it some times blinks and the engine is switched OFF and I have to again turn the key to the ON/ACC position and then again turn the key to the start position and start.
Over the last 5 months I have taken my vehicle atleast 10-12 times to Varun Maruthi workshop at Towlichowki, Hyderabad to get this rectified and I have visited the workshop atleast 30 times. My vehicle was kept in the work shop for nearly 10-12 days, and the last time I visited was on 24/11/2009 and the vehicle was kept for 2 days i.e 24th and 25th. Being a Doctor I have to visit different hospitals and you can well imagine how difficult it was for me to take time off from my busy schedule to visit your workshop and having to travel by auto and I was not provided with a standby vehicle even once.
Before I brought this vehicle, I owned a Santro for 7 years but I did not have to visit Santro workshop more than 2-3 times through the 7 years I owned the Santro and see how many times that I had visited Maruti Workshop in this last 5 months.
Today I am mailing you to inform you that for all the trouble I have taken to get this rectified even today after 5 months and innumerable visits to your workshop the problem still persist and I am really frustrated and disgusted with your people not able to rectify this problem and hope that Maruthi Udyog Ltd will look in to this and give me relief.
Thanking You
Yours sincerely,
Dr E. Rajesh Kumar
A-85, Dx-2, Srivara Siddhi Nivas
Road # 11, Filmnagar, Jubilee Hills
Hyderabad, AP 500033
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