[Resolved]  Maruti Udyog — car service

TO MANAGER
MARUTI UDYOG

SUB CUSTOMER SUFFERING DUE TO LAGGING IN SERVICE
DEAR SIR,
ALTO MODEL RF CHS NO 665788 REG NO. MHO2AQ1756

I UNDER SIGNED IS OWNER OF ALTO CAR MHO2-AQ 1756
CAR BEING SERVICE AS PER SERVICE ADVICE OF MARUYTI
FROM MARUTI SERVICE CENTRE ( SAI SERVICE PAREL MUMBAI)
PAID SERVICE
CAR IS SERVICED ON 11/3/08 AT SAI SERVICE LOWER PAREL(W)
AT THAT TIME MILAGE READING WAS 8840

ON 30 /3/08 WHILE GOING TO POONA WHILE RUNNING, CAR STOPPED.
AT SION STATION AREA . I COULD NOT UNDER STAND PROBLEM
WITH DHAKKA SRART CAR HAS STERTED & AGAIN AT VASHI BRIDGE
CAR STOPPED WHILE RUNNING.I TOOK THE CAR AT SIDE &FOUND
THAT IT IS VERY HOT. OBSERVED THAT COOLENT WAS NOT THERE
ALLOWED CAR TO COOL FOR 2 HRS, POUR COOLENT OF H.P &.CAR
HAS STARTED DECIDED TO SHOW THIS TO NEAREST MARUTI SERVICE STATION
HOLTED CAR AT TURBHE S.K.WHEELS PVT LTD;.BEING SUNDAY NON OF
SERVICE PERSONAL AVAILABLE AT THIS POINT.REQUESTED SECURITY &
LEFT THE CAR AT S.K. WHEELS

IT HAS BEEN OBSERVED THAT PROBLEM IS OF OVER HEATING
ASKED S.K. WHEELS TO DO THE NEEDFUL CONSULTATION WITH
SAISERVICE . S.K. WHEELS HAS QUORED APPROX RS 6000
AS COMPONENTS REPLACEMENT & LABOUR CHARGES

NOW QUESTION ARISES WHY I SHOULD SUFFER FOR THIS BURDEN
OFRS. 6000 THOUGH CAR IS SERVICE RECENTLY?

THIS IS FOR YOUR INFORMATION

SERVICE MIALAGE ON 11/3/08 8840 11/3/2008 SAI SERVICE STATION LOWER PAREL
SERVICE MILAGE ON 1/4/08 8905 1/4/2008 S.K. WNEELS PVT LTD

MY LOSS

I HAVE TO MAKE ARRANGEMENT OF ANOTHER CAR TO REACH POONA
INCONVIANCE & HANGING ON ROAD FOR 2 HRS WITH OLD LADY WITH TENSION
EXTRA EXPANCES OF TRANSPORTATION( MUMBAI TO POONA & BACK)
WASTE OF MY DAY (1/4/08 ) TO APPROACH S.K. WHEELS & TO HAND OVER
KEYS

REQUEST TO MATUTI UDYOG / SAI SERVICE LOWER PAREL
ABOVE CHARGES (OF BURDEN AFTER SERVICE) SHOULD BE WIPE OFF
OR TAKEN CARE OFF

RESPECTIVE AUTHORITIES SHOULD HAVE SOME CHECK ON
NUMBER OF SERVICES DONE IN A DAY
SO AS TO IMPROVE QUALITY OF SERVICE
MONITERING CHECK LIST OF SERVICE NORMS
REQUEST TO LOOK IN TO MATTER & SORT OUT PROBLEM
AWAITTING YOUR EARLY ACTION PRIOR TO DELIVARY OF CAR FROM S.K.WHEELS

REGARDS

SATISH GANGAL
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