Dear Sir
My self Man Singh Chauhan, Faridabad, Haryana. My Brother's Maruti Van (OMINI) bearing no UP92V 3450, got accident in March2009 and we have taken our car to one of your nearest authorised dealer KTL, 96/6, Chunni Ganj Kanpur on 3rd March 2009. But as on date we don't have status of our Car. As and when asked to the dealer reply is same it will take two three day's more, there is some work pending or they are supposed to recieved one part from company which has to be replaced.
I'm not able to under stand how much time they guys are required to repair my car. Almost four months have been past and the reply is same.
Above all now they guys are not picking my phones, Even some time picked and they keep me on hold. Each and every time i've to explain the details of my cars and getting no satisfactory reply.
I have contacted on [protected] with so many peoples, every body is passing the phone and nnot responding properly. Infact we have visited to KTL personally twice. They guys don't know the value of customers.
I just want to know that how much time a company take to send machinery parts to their dealers. Because every time the answer is same that we have ordered some part to MUL and we have not recived yet.
Pl confirm me on urgent basis where is the actual delay is it from company part's or from Dealer's end, because we are very much harrased by your unsatisfactory services.
If this is not company's fault pl take the necessary action againt the Dealer for facing such type of inconvinience.
Regards
Man Singh Chauhan
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