[Resolved]  Maruti Udyog Ltd — Poor service quality provided by the service centre

Address:

Indore, Madhya Pradesh

Please refer to Job no 0019082 ( Invoice no 015692) provided by Patel Service Centre, Indore.

I had given my Maruti Zen Car to Patel Service centre on 24.03.2010 for servicing and some minor repair works like repairing of front bumper with patch painting, cleaning of seat cover etc. Mr Santosh Soni ( Service Advisor) has assured me of all activities and delivery by 25.03.2010. But, I have told him to deliver the vehicle to my house on 28.03.2010 by 11.00 AM as I am available only on Holidays at my home. Mr Soni and some other technician have checked the vehicle and told to change the gear oil, engine oil and other things.

When I have not received the vehicle by 11.00 AM on 28.03.2010, I called up Patel service center inquiring about my vehicle. At that time, Mr Santosh told that there is some free service camp going on, hence he is not able to deliver the vehicle by 11.00 AM. Further, he told that he is not able to clean the seat covers due to non availability of service.

My question here is : why he has not informed me regarding non cleaning of seat covers within these 4 days.

Again,he promised to deliver the vehicle by 06.00 PM in the evening. When I called up the service center at around 03.30 PM inquiring about the amount, Mr Ravi Nagar ( Manager of the service centre) told that it is not possible to do the patch work in bumper and you have to paint the whole front bumper and the same will cost you around Rs 1500.

My question again arises here is : Why the service center has not informed me regarding this within these 4 days.

I have refused for this work. The service center has delivered the car at around 05.00 PM. However, the following work still not done :

(1) Front bumper still not adjusted, it is just hanging there. No one has noticed about the same which is easily visible to everyone.

(2) Seat covers were badly and loosely kept over the seats. How can a service center deliver the car with such bad condition.

I was annoyed with the car condition and personally visited the service center ( which is around 12-13 KM away from my home). I have to wait there for extra 1 hour to get the work done.

When I have asked Mr Ravi Nagar about the email ID's and complaint no's , he simply refused to provide the same saying he does not have any such email ID's or complaint no's. I have inquired about the no's and email ID's at customer waiting area also, but none has provided the same.

I urge you to please look into the quality of the service work provided by the service center and customer complaint resolution provided by the Manager of such esteemed organisation.

I am not able to send the photographs taken by me by my mobile which can have better insight into the matter.

Regards

Rajesh Kumar
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