[Resolved]  Matrix Cellular International Services Pvt Ltd — matrix international sim card (prepaid)

Address:

Bangalore, Karnataka

I bought international prepaid sim card while leaving Bangalore on 11 September. I had told them that I was going to Canada and they said it will work there and that I have a credit of 25 euros and incoming will be charged at 14 cents per minute and outgoing at 35 cents per minute. While I did not use it in London during my stop over, I tried to insert the sim on 16th September 2013 and enter pin numbers as advised in the leaflet. To my surprise it keeps telling me to get in touch with the service provider. I got in touch with matrix support team but they keep passing the buck from one executive to another and today I have told them that since I was not getting any customer support i want the money to be credited back to my credit card. I have ended up buying a local sim here in Canada for my use during my stay. While I have not received any response from the so called 24x7 service I plan to approach TRAI and also Bangalore airport authorities for allowing this operator to sell these fraudulent cards to passengers when flying out of Bangalore. I hope all the customers who have been cheated must come together ( I see there are several complaints against Matrix) and stop this company from marketing their product. I plan to initiate action against Matrix as soon as I land in Bangalore shortly. sudhindra kumar mobile number assigned by Matrix:[protected] sim number:[protected]