Matrix Cellular International Services Pvt Ltd - Overcharging on Bill.
Uk traveller on May 4, 2013
One of the biggest mistake i did was to take Matrix Post Paid Sim card from the IGI Airport,
I keep traveling to Uk but never took Matrix, I always preferred using lybra or Lyca. My bad days were about to come when i took the Matrix sim for the Airport
I was surprised to see the new policy of the only telecom industry,
they took my Credit card and said 5000/- are now blocked they will not be transacted from the account but are like the security.
Point to mention here is ..the representative convinced me not to completely fill the form and he would fill on my behalf ( My mistake ).!!!!
I took 2 plan for 499/- for 1500 minutes free talk to India which is equal to 998/- ( Basic Rental ) for 300 minutes = 50 hours free calling to India
When i first received the bill they charged me the basic rental was charged to 1500/- ?????
inspite of charging me wrong they said it was me who too 3 package for 499/-..!!!!!!
Then they gave me another will for my usage . As mentioned above i as liable to call 50 hr without any free , I exceeded 4 hour ie : total usage was of 54 hours and 54 minuts.
Now the paid india Calling charges are .09 Pound / Minut
for 4 hour extra they charged me 12000/- ?
4 hour = 240 Minutes
total extra charge should be : 240 * 0.09 (Pound) = 21.6 (Pound)
Total INR = 21.6 * 86 = 1857 ...round off to 2000/
I was shocked to see my bill for 12000/- I am now more worried that My credit card imprints are still with them ,.I have faced this issue request you guys never ever think of going for matrix , IF you are traveling to Uk Go for Lyca or Lybra, they at least don't overcharge
....No to Matrix!!!!!
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+91 80 6649 XXXX
7 Khullar Farms, Mandi Road, Mehrauli, New Delhi, Delhi, India - 110030Additional contact available
Matrix Cellular International Services Pvt Ltd - Horrible and cheated billing system of Matrix Cellular
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