[Resolved]  Matrix Cellular International Services Pvt Ltd — Datacard did not work but bill is generated

Address:

Tamil Nadu

I had taken a datacard for my laptop for use in Singapore. It did not connect in spite of following all instructions. Several calls from Singapore to their customer care centre met with response of leave your number, our person will call back. I gave my Chennai number that roams international. No one called in spite of several reminders.
On coming back, I gave them a complaint with full details of error message etc. No response. Reminders. Ignored.
But promptly they have generated a bill for Rs 1,776/- for a service that did not work even for a second.
Common sense says that this is a massive racket.
The Airports Authority allows this company to aggressively canvas business international passengers inside the Chennai Airport, at a location after immigration also. This is to say the least, a shame!
If any good lawyers can advise how to tackle this public menace of snaring international passengers under the garb of a respectable location. Has to be stopped!!