[Resolved]  maxnewyorklife — Non refund of policy money[protected]

Address:Gurgaon, Haryana

From: Gupta, Mukesh
Sent: Thursday, September 16, 2010 4:13 PM
To: 'ashish.[protected]@maxnewyorklife.com'
Subject: FW: Non refund of policy money[protected]
Importance: High

Hi Ashish,

I am forwarding this mail please go through my mail and let me know if you require any more information to get my policy money. Please reply ASAP.

Thanks
Mukesh kumar Gupta


From: Gupta, Mukesh
Sent: Monday, September 13, 2010 4:43 PM
To: '[protected]@maxnewyorklife.com'
Cc: 'sharma.[protected]@maxnewyorklife.com'; 'Deepak.[protected]@maxnewyorklife.com'; 'Service.[protected]@maxnewyorklife.com'
Subject: RE: Non refund of policy money[protected]
Importance: High


Hi,

What is the status of request 3703475? I Hold a ULIP policy #[protected] from Max New York life insurance and the harassment starts.

Even after 1 month, there has been no update on the status - I ve called up the[protected] to find out that the surrender status is still not updated and no one knows what the issue is.

In spite of repeated requests and reminders, all I get is an absolute cold response. Only getting response from[protected] that going to send mail on priority basis, it’ll take 5days…6days..going to make arrange a call for you. Every time I call to customer care, every person is giving me different answer. Now that I ve surrendered the policy 13 august 2010, the status has not been updated. Only I am getting reference number, request number etc.

All I get are the reference numbers:
3623940 – devdeep
3696092 shivam Sharma
3703475 supervisor
Nitin Gulati
3820245 kushum mehta superviser
rekha grover superviser

From: Service.[protected]@maxnewyorklife.com [mailto:Service.[protected]@maxnewyorklife.com]
Sent: Wednesday, September 08, 2010 6:25 PM
To: Gupta, Mukesh
Cc: Deepak.[protected]@maxnewyorklife.com; Manager.[protected]@maxnewyorklife.com; sharma.[protected]@maxnewyork.com
Subject: Re: Non refund of policy money[protected]

Dear Mr. kumar,

Thank you for writing to Customer Services at Max New York Life Insurance.

We acknowledge the receipt of your request and our Customer Service Executive will get in touch with you shortly.

Please note that the reference number for your request is 3703475.

We request you to quote the above number in all future communication with MNYL representatives

You may also get in touch with our Customer Help Line number[protected] toll free from any network)

We assure you that we will continue to provide you with the service that Max New York Life is committed to deliver.

Regards,
Customer Services
Max New York Life Insurance Co. Ltd.
Operation Center, Plot No. - 90 A
Sector - 18, Udyog Vihar
Gurgaon - 122002
Toll Free[protected]
Fax number[protected]
Fax number[protected]

Paperless world -- Register for GREEN MAIL Service, SMS GREEN <email ID> to 5616155 or simply write to service.[protected]@maxnewyorklife.com & get all communication only by e mail.


"Gupta, Mukesh"[protected]:27:09 PM---Hi, I am Mukesh kumar Gupta, a customer of Max new York life Insurance,

From: "Gupta, Mukesh" <mukesh.[protected]@bankofamerica.com>
To: sharma.[protected]@maxnewyork.com, Service.[protected]@maxnewyorklife.com, Manager.[protected]@maxnewyorklife.com
Cc: Deepak.[protected]@maxnewyorklife.com
Date:[protected]:27 PM
Subject: Non refund of policy money[protected]
________________________________________



Hi,
I am Mukesh kumar Gupta, a customer of Max new York life Insurance, policy number[protected]. The purpose of bringing this to your notice is I had surrendered my policy on 13th Aug 2010 and I am still waiting for the amount. I surrendered my policy with NEFT transfer form with a cancelled cheque. I had been in touch with Mr. Deepak Bhatt ([protected],id- 100587) and asking for the branch manager’s number, so I can escalate this issue but he is refusing to give me the contact and also not letting me to speak to the department manager. He never pick my phone regards any query related to my policy.
I always getting response that your policy is under process. Today’s I had a word with branch manager vivek Sharma(Sharma.[protected]@maxnewyorklife.com) regard my Issue he told me you will get your amount within this week. I have completed all formalities then why I am not getting my amount. still waiting for the amount.
But this response really lost impression in front of me and I won’t be able recommend anybody for Max new York. I know there is no impact will happen on Max New York business because of one customer like me. This is a clear example of taking benefit of the customer rights by an MNC in India.

I am waiting for a positive response. I don't know whom to complain now.


Thanks & Regards
Mukesh kumar Gupta
[protected]
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mukesh Gupta,

We would like to inform you that your policy (#[protected] has been surrendered and the money has been transferred to your bank account. The transaction reference number is LPBOMK20909. For further clarifications, write to customer service at nodal.[protected]@maxnewyorklife.com

Your sincerely
Support Team
Max New York Life Insurance

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    Gurgaon 90-A, Udyog Vihar, Sec
    Haryana
    India
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