[Resolved] Mega Cabs — Failure of service | |
I had booked a cab from Mega Cab services for 21/11/2009 at 4.30 AM from Mira Road to Domestic Airport. My booking no was B-231. I got an sms from TM-Mega Cabs at 3.30 AM informing that the cab no - MH-01-JA-9911, with chauffeur Manoj K Upadhyay (cell - [protected]) will reach as scheduled. When I contacted the chauffeur, he seemed to be sleeping and surprised regarding the pick up and conveyed that he had no information from Mega Cabs regarding the trip. On complaining to the Mega cabs call center, neither was i provided an alternate arrangement nor any feedback. Mega cabs skipped the customary apology as well. It was a harrowing experience as i had to catch the 5.40 AM flight. I had to beg with the airline officials as i reached the check in counter at 5.20. I had to manage another mode of transport early morning and had to pay a bomb for the travel as there was no other option available. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Another horrowing experience with Mega...I am regular user of Mega services (almost average minimum 4/6 times in a month for domestic airport) but today Mega gave me worst experience of taxi services...I booked a taxi (Booking Reference - B000175 dt.23rd Jan 2010) for 24th Jan. from Kharghar to VT station for my senior citizen parents...booking was to report at 1800 hrs. At about 1715hrs I received message from Megacab giving the details of driver. I called up to driver just to confirm about his whereabouts at 1730hrs. This was starting of "experience" of Mega Services...driver told your booking is cancelled & I can not come as I am at airport (2 hrs away from my pick up point)!!!
It was my need (& upcourse not Mega's!!!) hence I called up Mega...to my surprise they gave me another driver details...it's 1745hrs by now...it does not end here...this driver told I got the message just now & I am at Shilphata (atleast 1 hr from pick up point) driver says I will try my level best to reach pick up point (may be I will be late by 15 min.!!!). He never reached even till 1830 hrs...Meanwhile I called up twice/thrice to Mega requesting to arrange another taxi in time. But those poor call centre gyes (Imran/Prashant) were really unprepared/untrained to handle situations...& no responsble person was availble at center (showing another shabby side of Mega managment). I am short of words to express my & my parents feeling/anxiety during whole of this DRAMA!!! Finally I had to settle with local non-AC taxi (black-yellow)!!!
Finally gentle request to Mega Cabs...CONTINUE YOUR BUSSINESS AS USUAL BUT PLEASE DO NOT USE "TRUSTWORTHY TAXI SERVICE" as your moto...
It was my need (& upcourse not Mega's!!!) hence I called up Mega...to my surprise they gave me another driver details...it's 1745hrs by now...it does not end here...this driver told I got the message just now & I am at Shilphata (atleast 1 hr from pick up point) driver says I will try my level best to reach pick up point (may be I will be late by 15 min.!!!). He never reached even till 1830 hrs...Meanwhile I called up twice/thrice to Mega requesting to arrange another taxi in time. But those poor call centre gyes (Imran/Prashant) were really unprepared/untrained to handle situations...& no responsble person was availble at center (showing another shabby side of Mega managment). I am short of words to express my & my parents feeling/anxiety during whole of this DRAMA!!! Finally I had to settle with local non-AC taxi (black-yellow)!!!
Finally gentle request to Mega Cabs...CONTINUE YOUR BUSSINESS AS USUAL BUT PLEASE DO NOT USE "TRUSTWORTHY TAXI SERVICE" as your moto...
Transport — availability of taxi
respected sir/ma'am,i would like to inform you that there is no public transport connecting the SGT medical college and hospital to the main city nearby and that is gurgaon. please make some proper arrangments for the students living there. even the road connecting the college to city is in very poor condition. please take proper steps for our convinience. thank you.
Transport Failure — Non Availability of Taxi
On 9th August 2011, I required to go to DumDum Airport , and on my way back I could not get a taxi from the Airport on my way home. The Prepaid taxi counter could not help me as no taxi was available there, from 8.30PM onwards which is very surprising. As I had to pick up some one with lots of luggage, I had no option but to call upon a car-hire company and procure a car, which arrived after 3 and half hours and I could leave Airport at 12 Midnight, spending 600.00 INR for my journey home. It is very shocking that despite domestic flights arrive at Kolkata normally up to 11.30 PM ( Schedule flights), but in a city like Kolkata there could be a scarcity of pre-paid taxi..I would be glad if my complaint is proved incorrect and in that case I would like to have the registration nos of taxi s those were available there. The pre-paid counter closed down at 9.00 PM that particular night.
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261, Ground Floor, Okhla Phase III, New Delhi, Delhi, India - 110020
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I plan to take up this matter with higher authorities at Megacabs. If you are interested in joining force please email me at [protected]@yahoo.com. Thanks.