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Mega Cabs - EXTREMLY POOR SERVICES BY MEGA CABS MUMBAI

 
5 Reviews
User
  ASHISH PANDEY
I use to book cab with Meru, but i was told that MEGA CAB gives goo dervice. hence i booked MEGACAB on 11 Dec 2009 at 12:40 PM from AIROLI to Bhyander and my booking number was 899. The booking was confirmed by the booking lady and she conformed it for 6:45 PM , 11 DEC 2009. When the vehicle didnt arrive till 7:30 PM , i called up and as usual the lies started by the customer servixce representative. He informed that vehicle tyre got punctured. He informed me that he is arranging another CAB from POWAI and it should reach in 30 mins. It was already 7:40 PM by that time. When the vehicle didnt arrive by 8:30 i again called them and the customer representative said that they do not have any vehicle available. I asked them that if they did not had any vehicle then why i was promised another vehicle in 30 mins. The customer represenattive told me that the best thing would be to cancell the booking. When asked that would like to speak to his supervisor as susual again lying started that " ALL SENIORS ARE BUSY IN MEETING". I had to arrane a private vehicle and had to move to Bhyander which costed me 2000. I think the liscence should be cancelled for MEGA CAB as they fail to provide service.
Complaint comments 4 Comments     Updated:
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I am a regular customer of Mega Cabs and have been using their services since jan 2009. I had booked for a cab from Bhandup to Goregaon East on Friday 12th December and also on 14th December 2009 with pick time 9am on 12th and 8.45am on 14th.The booking was made more than 9 hrs prior to the pick time.My bookng Id for 12th dec is b390 and for 14th it is B445.On 12th I received the driver detail message at 8.57am followed by a call from your Driver Mr.Iqbal Ansari that he is in Kalina and has just received the message at 8.57am for the Pick up, I had to cancel the booking as he was unable to reach on time and again on 14th, I havent received any call or Message from their end regarding the Driver or the Pick up.When called at their Cutomer Service number spoken to Ms.Anushka who was very arrogant and rude and just didnt bother to resolve my problem, .She just hung up the phone by saying there is some Technical problem and the driver will reach us, she herself did not have any details about the Driver who would reach me.When asked for some one senior person to whom I could speak and tell my problem she said the Senior would also give you the same answer and just disconnected the call.It was a complete harrasment from at their end and an irresponsible behaviour of the employees.Next day I again booked the Cab for 15th dec and the cabbie arrived, the driver said that there is a retrenchment of the call centre staff and thus even the drivers are facing problems, they are not given appropriate pick ups and also have been not communicated on the correct addresses of the customers for pick up.the License for these kind of Service providers should be cancelled
 
Mega Cabs does not book for short distances as well. Their standard reply is - Cab is not available. They are worse than Black/Yellow cabs.
 
they all are the same a bunnch of thugs, I regularly call MERU cabs to book a cab . They will outright refuse to take trips which they dont find profitable (the calls I make are not below 6 kms).These guys are fit for Highway robbery
not for this kind of service.
Subash
A
User
Sharath  
 
I had booked a cab at 10A.M and till 12P.M no cab arrived and i called 10 times to customer case and each time i hear a sorry and new cab numbers were given which were switched off and not reachable. And some driver says he is already engaged with some other customer. At last one person agreed to come by 1PM after dropping the current customer i.e 3hrs delay. If i ask for customer care manager they put call on hold and disconnect the call after few minutes. They are doing day robbery to people.
This is one of the worst service anywhere i have seen. They are not fit to run this service by misleading the people.

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    Mega Cabs - EXTREMLY POOR SERVICES BY MEGA CABS MUMBAI