[Resolved] Mega Cabs — Mega cabs overcharging | |||
Mega Cabs was charging Rs 15 per km. And suddenly they raised their charges to Rs20 per km (happened from 1-Nov, when there was no fuel price hike). They are over-charging the customers when the actual cost if a vehicle running on CNG is very little. Even on running on diesel it comes to not more than Rs 5 per km. The best part that has been started is - on Delhi Airport, if you call a radio taxi, they also charge you the Airport parking charge as Rs 80!! Why in the world should the customer pay for the parking when he doesn't want a cab to wait for him. He can wait at the airport for some time in which the taxi arrives. This is total dadagiri of Mega Cabs and our sleeping government must intervene so that these goons do not burn holes into customer's pockets. Jaago grahak aur government!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Mega Cabs — over charging
Air conditioner of the cab was not working still they charged the full money the meter was showing. I spoke to the call center officer 'Kevin" who was unable to help me. the driver "Mohammed' was extremely rude and very unprofessional.Cab number: MH01JA9970
Megacabs- Big Fraud
Car No. WB04E2239, Driver Name : Valmiki
I called for Megacabs on 7th August 2012 at 5.30 am to go to Kolkata Airport from Park Circus.
1. Driver knows the long way to the Airport not the short way
2. Charges me Rs. 18/km in place of Rs. 15/km.
3. Charges we for waiting 10 secs. Rs. 2/
After, I placed a complaint, the manager over phone sweetly accepts the fault and assures not refund but adjustment in my next travel bill.
I called again today, 31st October 2012, for Megacab to go to Kolkata Airport on the 1st Nov 2012. I told them about the adjustment. They fall from the sky. They give me series of instructions:
1. Scan the bill copy
2. Send a written complain through email
My booking confirmation no. for tomorrow is KOL0186 and I am very much confirmed they will not turn up.
Lovely Mukherjee
Kolkata
Car No. WB04E2239, Driver Name : Valmiki
I called for Megacabs on 7th August 2012 at 5.30 am to go to Kolkata Airport from Park Circus.
1. Driver knows the long way to the Airport not the short way
2. Charges me Rs. 18/km in place of Rs. 15/km.
3. Charges we for waiting 10 secs. Rs. 2/
After, I placed a complaint, the manager over phone sweetly accepts the fault and assures not refund but adjustment in my next travel bill.
I called again today, 31st October 2012, for Megacab to go to Kolkata Airport on the 1st Nov 2012. I told them about the adjustment. They fall from the sky. They give me series of instructions:
1. Scan the bill copy
2. Send a written complain through email
My booking confirmation no. for tomorrow is KOL0186 and I am very much confirmed they will not turn up.
Lovely Mukherjee
Kolkata
Megacabs Kolkata - Always the worst experience!
I am a senior citizen. On 28 June 13 as I came out of the New Kolkata Airport I went to the Megacabs counter not risking to try any other mode of transport including the famous Black and Yellow cabs in Kolkata (in which everything sound after it reaches the speed of 40 KMPH except the horn). Probably the worst in the whole of India.
At the MegaCabs counter, they asked me for my destination and then told me just go to Gate A and the cars are parked there. So from the counter I started walking and walking and walking, crossed around 5 gates and then finally asked someone where Gate A was as none was numbered or labeled. He pointed me to the far end of the airport and so I get out after walking around 1/4 KM inside the airport.
As luck would have it the first in line MegaCab was from the appalling. The mudguard on the passengers side was ripped off practically half and started fluttering as we took off. I asked the driver Mr Jaykumar why he was driving such a broken down cab and he told me that only the clip had come off. I then asked him why he was not wearing his uniform and he replied that he had just joined a month back. The inside of the cab was even worst. The floor mats were torn and worn out and there was drinking water bottles which have passed their life span.
Anyway, getting back to the journey, I asked the cab driver did he know why people paid 50 % extra charge and airport parking charge to travel on an AC cab and he said yes he knew but he shouldnt be blamed but I should blame the company meaning Megacabs who he said didnt give him a uniform even though he joined a month back. Regarding the mudguard he said the he had complained to Megacabs but they just didnt get the job done.
We finally arrive at the destination Santoshpur and the driver gives me a bill which had the following details:
Cab No: WB 04 D5649
Date of Journey: 28 June 13 Kolkata.
Driver's Name: Jaikumar
Trip No: 673 .
Start time: 9:29 AM,
End time : 10:32 AM.
Distance travelled : 28.10 KM.
Waiting time charged 11.31 minutes.
Waiting charges: Rs. 20/-.
Total fare: Rs. 529 plus Kolkata airport parking charge: Rs 60/-.
So I ask the cab driver who now was really upset with me for raking up such issues which he claims a normal Kolkatan does not, why was there a waiting charge. He said because we stopped at red lights on the way to Santoshpur. I almost screamed. I said no where in India do they charge for this. So I called Mr Pradeep, MegaCabs Manager Customer Care and he said Sir we are sorry about the condition of the cab and the fact the driver is not wearing his uniform and the condition of the inside of the cab but you have to pay the waiting charge which I might add I had nothing to do with.
So I paid everything and asked the driver to wait just 20 seconds so that I could take some pictures. He refused for very angry with me. He banged the door shut and drove off in a hurry.
Just like all the other service providers in Kolkata who have no competitions MegaCabs lives and lives well in Kolkata.
Next time I am actually contemplating taking a Black and Yellow prepaid cab. At least they are better maintained and you pay less then half the cost. I recommend this to my readers as well.
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I am a senior citizen. On 28 June 13 as I came out of the New Kolkata Airport I went to the Megacabs counter not risking to try any other mode of transport including the famous Black and Yellow cabs in Kolkata (in which everything sound after it reaches the speed of 40 KMPH except the horn). Probably the worst in the whole of India.
At the MegaCabs counter, they asked me for my destination and then told me just go to Gate A and the cars are parked there. So from the counter I started walking and walking and walking, crossed around 5 gates and then finally asked someone where Gate A was as none was numbered or labeled. He pointed me to the far end of the airport and so I get out after walking around 1/4 KM inside the airport.
As luck would have it the first in line MegaCab was from the appalling. The mudguard on the passengers side was ripped off practically half and started fluttering as we took off. I asked the driver Mr Jaykumar why he was driving such a broken down cab and he told me that only the clip had come off. I then asked him why he was not wearing his uniform and he replied that he had just joined a month back. The inside of the cab was even worst. The floor mats were torn and worn out and there was drinking water bottles which have passed their life span.
Anyway, getting back to the journey, I asked the cab driver did he know why people paid 50 % extra charge and airport parking charge to travel on an AC cab and he said yes he knew but he shouldnt be blamed but I should blame the company meaning Megacabs who he said didnt give him a uniform even though he joined a month back. Regarding the mudguard he said the he had complained to Megacabs but they just didnt get the job done.
We finally arrive at the destination Santoshpur and the driver gives me a bill which had the following details:
Cab No: WB 04 D5649
Date of Journey: 28 June 13 Kolkata.
Driver's Name: Jaikumar
Trip No: 673 .
Start time: 9:29 AM,
End time : 10:32 AM.
Distance travelled : 28.10 KM.
Waiting time charged 11.31 minutes.
Waiting charges: Rs. 20/-.
Total fare: Rs. 529 plus Kolkata airport parking charge: Rs 60/-.
So I ask the cab driver who now was really upset with me for raking up such issues which he claims a normal Kolkatan does not, why was there a waiting charge. He said because we stopped at red lights on the way to Santoshpur. I almost screamed. I said no where in India do they charge for this. So I called Mr Pradeep, MegaCabs Manager Customer Care and he said Sir we are sorry about the condition of the cab and the fact the driver is not wearing his uniform and the condition of the inside of the cab but you have to pay the waiting charge which I might add I had nothing to do with.
So I paid everything and asked the driver to wait just 20 seconds so that I could take some pictures. He refused for very angry with me. He banged the door shut and drove off in a hurry.
Just like all the other service providers in Kolkata who have no competitions MegaCabs lives and lives well in Kolkata.
Next time I am actually contemplating taking a Black and Yellow prepaid cab. At least they are better maintained and you pay less then half the cost. I recommend this to my readers as well.
Got a Mega Cab from the Delhi Airport to take me to Lajpat Nagar - I was charged 750 inr! There are plenty of other Taxi companies in Delhi - I would definitely stay away from this one!
Unfortunately the only recognized AC Cab service in Kolkata is MegaCabs, So they are literally taking the citizens of Kolkata for a ride. But then every service in Kolkata has a monopoly. Take the electricity supply. So who can take them to task, If you do then the citizens are the bad guys. We expected better governance from Mamata's Government but as the saying goes anyone in Lanka becomes Ravana.
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Cab Fare — Over Charging Cab
Cab No. MH-01-A-1492 is carring 2 Fare Tariff Card both doctored, one with around 50% over-charge and the other around 75% over-charg than the actual FareAn aged Taxi Driver unwilling to share his name nor the Licence No.
This seems to be normal practice with most Cab Drivers waiting for "such" Passengers around Bandra KalaNagar Dharavi Belt.
I do not know whether this will help but thought of dropping a complaint.