[Resolved] Mega Cabs, Mumbai — Poor service

Dineshan

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

I booked a cab at Mega cab on 27th April afternoon for 28th April 0830am. to travel from ABorivali (W) to Domestic Airport, Mumbai (booking no. B000135) also I got a SMS confirmation from them.

On 29th April at 900 a.m. I called them to reconfirm my booking; the customer representative said that the vehicle will reach at my residence on time. I waited till 830 a.m. for the vehicle and after giving them a call at 8.40a.m. I came to know that cab got broke down and won’t be able to come. He informed me that he is arranging another CAB and it should reach in 40 mins. Then I informed them that due to late arrival, if I miss the flight you will be responsible. On hearing these words customer executive disconnected the line..
Then I had to arrange a private vehicle to reach at Airport which costed me more than Rs. 2000/-
First of all these people don’t even have a courtesy to call in advance and tell that they won’t be able to arrange the cab. At least I would have arranged for some other option.

Will be grateful if you could take strict and necessary action against these people

I think the licence should be cancelled for MEGA CAB as they fail to provide service and also there should be a provision to claim penality for such instances.
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Aug 13, 2020

Complaint marked as Resolved

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Comments

vmittal17

from Chennai, Tamil Nadu

Mega Cabs Limited,Mumbai — Not Sending the Cab even after confirmed booking

Dear Sir

I booked a cab from Mega Cabs[protected] for yesterday 29-April-10.
The drop was from Bhandup W to LTT Terminus,Kurla at 7pm. They confirmed the booking and send the cab details, which are below

Cab No: MH-01-JA-9964
Chauffeur : Mehnajuddin Khan

But when at 7pm cab didn't arrive, i called the at about 7.15 pm, and was shocked to know that they were not sending any cab , as none of their cabs were in vicinity.

It was disgusting, i had a train to catch at 8.30 and it was peak traffic time, but they didn't listen and just said sorry.

Somehow i managed to reach the station by taking autos, but i request that strict action be taken against Mega Cabs for this behaviour and putting their customers in trouble

Vivek Mittal

kulmesh

from New Delhi, Delhi

Mega Cab — Cab Not Send Even after booking

I booked my cab on 13 Nov 2010 against booking no B000792 between Paschim Vihar to Rohini Sector 16 AT 12.45 PM Pickup when i call back at 12.55 they told me cab is on the way but after neither they informed me nor send a cab, I reached late because of them with another option.
Kulmesh Rohatgi
[protected]
Delhi

chandrasen bhatia

I totally agree that Mega cab in Mumbai is very unprofessional and their service is very poor. I had confirmed my cab on 1st May 2011 (ref No.422); for pick-up from Kandivali (west) on 3rd May 2011 at 1230hrs to International Airport for which I received a confirmation SMS. On 3rd May at 1200hrs I received a call that the car had a breakdown and they will not be able to send me any other car. I asked the rep to give me their manager which he refused and he told me that the manager will call me back in the next 10mins which he never did. Luckily I tried with Meru Cabs and they were able to send me the car at 1230hrs and from my experience their service was much better than Mega Cabs. I would recommend that people should not use Mega Cabs as they are very unreliable as you can imagine that calling last minute to cancel your car pick-up can end-up in missing your flight or not reaching your destination on time. I think that RTA should take these complaints very seriously and ensure that their licences are cancelled.

dinamenon

from Mumbai, Maharashtra

Megacabs are the worst car agency i have dealt with. I have been stranded thrice. I had booked a cab for my mom and neice today, 31st oct 2011 from Kandivali East to Domestic Airport at 1130 am. They even gave me a confirmation number. At 1100 am they inform that the cab is not available!!! How ridiculous is that!!!

I am never going to use their services from now on.. I find meru cabs much much better than them.

LOSERS!!!