[Resolved]  Mega Cabs — Non arrival of vehicle

Address:Thane, Maharashtra

I had booked a mega cab today and they were supposed to pick me up at 5.30 am to go to the airport.A regn number was given to me and later at 5 in the morning the drivers name and cell no was given. At 5.25 whaen I called the driver he said that he was not aware of any such pickup and was fast asleep at his residence. With heavy downpour in Mumbai and I was left with no option but to walk in the rain frantically looking out for an auto.
The worst part was that when I tried to call up Mega Cabs, a number which you get with lot of difficulty after listening to their crap ads, the man on the other end said he would just check up and coolly disconnected my phone. I tell u they are the most unprofessional cab services and I would like to take this up in the consumer forum.Worst cab service ever.They should learn a lesson or two from MERU CABS
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Aug 13, 2020
Complaint marked as Resolved 
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Mega Cabs — Non arrival of car

I had booked a cab from Mega Cab services for 10/12/2009 at 7.30 PM from Byculla to Chembur for my in-laws. My booking no was B-251. They got an sms from Mega Cabs at 7.21 PM informing that the cab no - MH-02-WA-8837, with chauffeur Mohd Ilyas Shaikh (N) (cell - [protected]) will reach as scheduled. The chauffeur called at that time to ask where the pick up was from. when he was informed that the pick up was from byculla, he said that he was at Napean Sea road and he had got the information at that time only, inspite of booking the cab 24 hours prior. On complaining to the Mega cabs call center, the executive told me that the driver was lying. He refused to acknowledge the mistake at his end. When i told him that the same case does not happen with private cool cabs, did he admit his mistake. It was embarrasing for me since they had to take a normal cab and reach their destination.
I also had the same experience. I use to book cab with Meru, but i was told that MEGA CAB gives goo dervice. hence i booked MEGACAB on 11 Dec 2009 at 12:40 PM from AIROLI to Bhyander and my booking number was 899. The booking was confirmed by the booking lady and she conformed it for 6:45 PM, 11 DEC 2009. When the vehicle didnt arrive till 7:30 PM, i called up and as usual the lies started by the customer servixce representative. He informed that vehicle tyre got punctured. He informed me that he is arranging another CAB from POWAI and it should reach in 30 mins. It was already 7:40 PM by that time. When the vehicle didnt arrive by 8:30 i again called them and the customer representative said that they do not have any vehicle available. I asked them that if they did not had any vehicle then why i was promised another vehicle in 30 mins. The customer represenattive told me that the best thing would be to cancell the booking. When asked that would like to speak to his supervisor as susual again lying started that " ALL SENIORS ARE BUSY IN MEETING". I had to arrane a private vehicle and had to move to Bhyander which costed me 2000. I think the liscence should be cancelled for MEGA CAB as they fail to provide service.

Mega cabs, Mumbai — Non arrival of Cab

I had made a booking with Mega Cabs, Mumbai, for a taxi cab vide Bkg No. B6 on[protected] for commuting from BARC Guest House in Anushaktinagar to Airport at 0415 Hrs on[protected] through my mobile No.[protected]. The booking had been confirmed through an SMS from Mega Cabs. When I enquired in the night, I was told that the driver details would be SMSed to me half an hour before the pick up time; when I did not get the SMS even at 0450 I rang up to be assured that the SMS would come immediately. Nothing happened for another 5 minutes which forced to me to call again; I was told that due to a technical snag in the Server (I donot know the relationship between the server and the cab ) the cab could not be sent. Such audacity, temerity and nerve from the people who shamelessly brag about being the best taxi service in the world; I have half a mind to approach the Consumer court.

Shame on Mega Cabs!

Mega Cabs — non arrival

i booked a megha cab on 8th nov.2010 from vasai(w) to santacruze domestic airport at 7:30am for 9:45am two hours before.they sent me my booking no.B000420 and assured me that cab wld be there at 9:45am.
when i was ready to move and looked for cab but there was no cab.then i called up customer care representative and it was told to me that sorry sir,there is no cab available.
i had to book another taxi in emergency and they overcharged me.
even i had to undergo lots of mental anxities as i cld miss my flight.

i hope that a suitable action will be taken against mega cabs.

Mega cabs, Mumbai — 11th hour cancellations by Mega Cabs

This is regarding 11th hour (15/20 minutes before scheduled time) cancellations intimated by Mega Cabs, Mumbai, despite booking confirmed by them. The recent incidence in my case is of yesterday(25th May). I had booked a cab for going from Borivli to Powai. Their control room informed "technical difficulty" in providing cab just 15 minutes before schedule. In case of bookings made by me this is the 4th incidence. Similar problem my sister has also faced. I seriously feel that either the organization is mismanaged or they cancel bookings when they get longer distance customers.

Regards,
Nilkanth Pradhan,
A/5, Devyani Apartments,
M G Road, Borivli(E),
Mumbai 400066.
Tel.:[protected]
cell: [protected],
email: nilkanth.[protected]@gmail.com
I am a regular user of Meru/Mega radio cabs and my experiences with Megacabs have been horrendous at times.

The driver called 10minutes prior to the time he was supposed to pick me up at Borivali and said that he was still at Dahisar check naka and will take another 20 minutes to reach...How does Mega Cab explain this?

Several times the Mega administrative department calls a few minutes before pick up time and say that the AC of the vehicle has broken down so without AC will do?
Can they not arrange another vehicle instead and send that?

God save us customers!

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