[Resolved]  Mega Cabs — service complaint

Address:

Mumbai Suburban, Maharashtra

I booked a taxi from Mega cabs on 9/6/13 for the next day 10/6/13, booking REF no: BOM0073. As promised i did not receive the name and phone number of the driver until my mother called and requested for the same. The driver(Ankeet Singh) said he was at national park ( borivli east) which is about 3 km from my house(I.C colony- borivli west). however the driver did not reach until 5.15 am 10/6/13. when called back he started to argue with my mother and say he doesn't want to drop my dad to the airport he will not come for the pick up etc.
he reached 15 minutes late and started to talk very rudely and aggressively when asked why he was delayed. it was raining very heavily and my father did not have another option but to use that taxi service. the driver kept aggressively, disrespectfully talking to my father and saying he wont take him to the Airport. with no other option available, my dad had to convince him and sat in the taxi. he driver the entire way to the airport kept verbally lashing out rude words on my father and saying he will stop the car and ask him to get off. he never wanted to take him in the taxi etc.
we were all under stress until my father reached the airport, as the driver was to boisterous and aggressive. During this entire episode my mother tried calling Mega Cabs call center several time, but it was all in vain as the line was connecting and she was being billed for the call but no body was answering.
I called them back around 11 am to complaint and spoke to someone by the name of Brijesh. i requested to talk to a senior member of staff and he said that it wasn't possible. he said he will register my phone number and his manager will respond within an hour. i waited for # hours and got no response. It made me more upset. i called back and spoke to a lady by the name of Monica- who then gave me the complaint number 141 and said that i will receive a call only after 24 hours of the registration.
i inquired if the had a number where i can compliant and they said they only have an email address. it is surprising how insensitive they are towards the customer. i did not even receive an appropriate response of the complaint.
i would like this matter to be taken up with seriousness and the driver to taken t task for such behavior. my father has gone out of town for 15 days and its very sad that he had to start his trip with a psychotic drive as Ankeet Singh. and worst of all is that the company doesn't really even care.