Follow us
Log in        Register
     
 

Mercy Electronics, Thiruvanmiyur ,Chennai, Tamilnadu - Refused to give Receipt, Refused exchange of product within 24 hrs from time of purchase, no respect to Customers

 
8 Reviews
User
  kmsaran
Hi,

This is bring to your Notice that, i bought a electronic torch ( DP ) at MERCY ELECTRONICS which have multiple brances in chennai, i bought it from the one which is in THIRUVANMIYUR, when i asked for a bill, i was refused bluntly said they wont give receipt for this item.

today i wanted to exchange the item with another for the same value again i was refused bluntly stating they cant do that, more over ended up blaming why would i buy at first place.

this is one of the very bad customer experiences i had over years now.. this is unacceptable.

more over to bring this under notice, they are not billing most of the products, they just sell like that, also they charge 2 % if we pay through card, when all other wont take that 2% for card payment...

this happens across all their brances ie., vadapalani, adyar, thiruvanmiyur and now in tambaram.

this has to be checked and arrested at the earliest to have a fair trade and good customer experince....

one of the very frustrated and unsatified consumer....
Complaint comments 7 Comments     Updated:
Resolve this Complaint  

Comments

N
User
ming  
 
Boss - if you want "Customer Service", Mercy Electronics is the last place for this kind of treatment. Please go to e-zone or landmark in chennai to get 'Customer Service'. Mercy electronics delivers one thing and one thing only, cheap grey market electronics (from either Thailand or Malaysia) at low prices (in some cases, may or may not give a warranty). The reason you came there is to get a good deal and you got cheated.

Mercy Electronics is a semi-grey market enterprise, it is a shop at your own risk in these places. India is still a very immature buyer's market and unfortunatey, Mercy Electronics is the closest thing to BestBuy we have over in this side of the world.

The place is perpetually crowded, all the products are opened out of their boxes and they rarely (if not ever) give a refund or offer a replacement. It is a HUGE risk to shop at these places.
N
User
Consumer Complaints Mercy Electronics  - India
 

Refused to Bill Refused Exchange of Product no respect to consumer - Mercy Electronics

Hi,

This is bring to your Notice that, i bought a electronic torch ( DP ) at MERCY ELECTRONICS which have multiple brances in chennai, i bought it from the one which is in THIRUVANMIYUR, when i asked for a bill, i was refused bluntly said they wont give receipt for this item.

today i wanted to exchange the item with another for the same value again i was refused bluntly stating they cant do that, more over ended up blaming why would i buy at first place.

this is one of the very bad customer experiences i had over years now.. this is unacceptable.

more over to bring this under notice, they are not billing most of the products, they just sell like that, also they charge 2 % if we pay through card, when all other wont take that 2% for card payment...

this happens across all their brances ie., vadapalani, adyar, thiruvanmiyur and now in tambaram.

this has to be checked and arrested at the earliest to have a fair trade and good customer experince....

one of the very frustrated and unsatified consumer....
 
Mercy is the Saravana Stores of Chennai Computer Retail. If you mess with the store keeper he will cut your balls off ... as thats what they do downsouth from where these lads are brought to work in these slave trade sweat shops.
 
The consumer protection forum of the government must come down severely on Mercy Electronics and the way they do business. Dear kmsaran, dont take it lying down ... go ahead and sue these guys in a court of law. Indian retail needs to improve, we consumers cant be served shit by these sewer rats.
A Jan 11, 2011 by
User
rayan1  
 
Mercy ELectronics - Anna Nagar - Round Tana.
I purchased some CABLES on recommendation from their staff.
I paid Rs. 490 and they did not give any bill.
I went back within 4 hours and 2 thugs are manning this store (from down south) ARNOLD and VIJI.
They crooks refused to exchange the items OR give a refund despite talking to them very politely!
This shop must be raided by INCOME TAX and SALES TAX department and Enforcement officials to teach them a lesson. I am sure many of the highly educated anna nagar residents are fooled by such
a CON COMPANY! Someone needs to take the bull by its horns!
When you purchase anything from any store in any other country you are refunded the full amount within 7 days of purchase or exchanged if the time period crosses 7 days.
I know we net citizens are a minority but am sure some honest government official will put an end to this
illegal mode of business conduct. It would be better if they called them NO MERCY ELECTRONICS SHOP.
Rayan Titus, United Arab Emirates
N May 5, 2011 by
User
seno876  
 
Today I was rudely shouted upon by a Mercy electronics employee Mr.Ayappan at Adyar branch. Am planning of registering a formal compliant.

Nature of Issue: My mom who does not know electronics bought a LG AC remote yesterday (4th May 2011)for rs. 450. She was told that the shop would exchange the remote if it was not suitable. We checked and found it was not working. So today Morning at 9:45 we went to your Adyar Branch and asked the employee to exchange the remote for a 8GB pen drive. To my utter astonishment, Ayappan ( Your employe) behaved like a brute and rouge . he yelled at me in front of all the people saying " we are supposed to come only late i.e.e, after 11 in this sweating heat to exchange your products as they DONT DO EXCHANGE as soon as the shutter opens. He treated me literally like a beggar . I am very offended and prepared to sue.


A very very disappointed cutomer!
D Jun 4, 2011 by
User
SeJen  
 
I am pretty happy with the shopping expereince at Mercy Electronics . As someone quoted in this post, this is not the place for buying any genuine products as most of the items are imported from Malaysia or Thailand bypassing the customs and therefore they wont give the guarantee for such items. However we will have to judge the risk based on the price difference and the type of items . You guys can avoid this shop for buying Digital Cameras, CPUs, Printer accessories or iPhone.

Over the years I have purchased Dvd players, Wireless routers, Graphic cards, DVDs, Speaker systems, tons of connectors, adaptors, switches, lights etc etc and I never faced any issues in the deals . Always they quote a very competitive price and NO BARGAIN at all .

Always ensure that the products that you buy are demonstrated in front of you before you pay the bill . Also always ask whether the product is covered under warranty, Bill and could be exchanged if it doesnt work in 48 hours . Never leave the shop with assumptions Never ever think about getting an exchange for your non-working items after leaving the shop.

As many would agree, nowadays the quality of all electronic items are pretty good irrespective of the manufacturer and less prone to immediate faults .

In short, this is a great shop to buy most of the electronic items for the people from South chennai .Cant imagine travelling upto Ritchie street for our regular shopping .

- SeJeN

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good) No Rating
    code
    Mercy Electronics, Thiruvanmiyur ,Chennai, Tamilnadu - Refused to give Receipt, Refused exchange of product within 24 hrs from time of purchase, no respect to Customers