Micromax — SERVICES ISSUE

Mohd Shahid Khan

from Bhopal, Madhya Pradesh

Address:

Jabalpur, Madhya Pradesh

Dear sir,

.My name is Mohd Shahid and my contact no. [protected]. I have purchased new micro max handset model x505 in the month of may. After the two month of purchasing there is problem in handset camera and charging.For this i have submit the mobile to nearest service centre after checking the handset service centre person said that it will take 15to20 days to repair the same.The concern person provide the mobile after 18 days and when i checked the mobile at home than again create the problem it's touch screen is not working than again i visit the service centre and he ensure me that he will replace the handest and provide the new one within 10 day but after 10 days he said he will provide the same handset after reparing and not giving the actual time to provide the same.I am suffering from all this from two month and not gettig satisfactory answer till now.First time i esclate the mail for the issue on 4 oct 2012.Till the date i cant't get the proper solution of my handset problem My complain number is MXM[protected].Today when i reach the service centre they again said that reparing of handset takes 20 days more.Previously they said to me that handset will be replaced soon..Please do the needful and provide me the new handset as committed by the service centre person..

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Comments

mohammed shoaib kakti

from Konnur, Karnataka

I have purchased new MICROMAX A 102 IMEI NO [protected] BATTERY NO S/N : VO[protected] hand set on 30.05.2014 and just used it for 02 days and after 2 days it got switched off and i tried to on it but i could not on it. as i didnt find any near by micromax service center. so on 12.06.2014 i took my hand to belgaum service center M/s MEOP TECHONOLOGY #19, cantonment shopping complex opp: fish market, camp belgaum 590001. which is 100 kms far from the city i reside. there the service center person informed me that they will fix the problem within 1 day and they gave me a job sheet no of the same is s[protected] . and i was waiting there to get my hand set back later in the evening the service center person informed me that to fix the problem it will take 7 days. and i called after 7 days and inquired about my hand set they replied me that it has sent to company and it will take 20 days and immediately on the same day i called customer care center to check with them they gave me a complaint no [protected] and asked me to call after 20 days again after 20 days i went there to belgaum service center to take my hand set but they again told me i need to communicate to customer service center only. again i called customer center they told me to wait till 07.07.2014. within this i will get my hand set back. but i am waiting till today i have received my hand set and today that is 12.07.2014 when i called customer care they are asking to wait another 20 days. i am not understanding that if the service of the micromax company is so worst then i would have not purchased this hand set at all. this is an infringement to the customer.

within 24 hrs if i don't get any reply about my hand set from your end then i will sue the company for the loss i caused.

1. i want replacement of my handset.

2. and with extended warranty.

3. and i want the compensation of calls and traveling expenses and time i have wasted with this.