1. My client has purchased one Motorola W375 Model Handset after being allured by your different advertisements. The Handset details is Serial No. E73AHW2J27, IMEI No. [protected].
2. My client used the said handset after the purchase and all of a sudden the set did not work for the said reasons so, the set was given for service to you and you issue a customer job sheet vide No. 949 in the month of July, 2008.
3. The set was required more than one month to be repaired and lastly my client received the set, but the said set became out of order again the very next day.
4. Due to my client’s pre-occupation the said set was given for repairing couple of days later to you again on 17.9.2008 vide job sheet No. 1412.
5. My client repeatedly visited your goodself office for collection of the repaired handset but, your staff in return said the set could not be repaired as the model is out of order and it is a defective model for better accept Rs. 1, 000/- in lieu of the said handset. It seems that the said handset is a defective one as it always gives problem and my client is unable to use the set for the purpose my client had purchased and is frustrated in purchasing the said set.
6. My client refused to accept the said offer as the said handset is within the warranty period and it is the utmost obligation on the part of the Company and service provider to do the needful. The company is at liberty to provide with a new handset or equivalent to the said model amount in cash in lieu of the said handset. Was this information helpful? | 
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